Holiday Inn Express & Suites Shelbyville by IHG

Horrible everything period

Everything

Clean, comfy, and location was right off the highway

Good location. Would stay again.

Conveniece

Breakfast was fine. No issues

The air conditioner was leaking all over the floor and all of our luggage and clothes got wet. I informed the front desk and they did not offer any compensation for this huge inconvenience. Just horrible!!

Comfortable beds, clean facilities

The staff was great, the breakfast area was spotless, room was clean but a little dated. Location was very good

We were going to take a shower Saturday night and had no hot water, called the nightclerk and was told the hot water tank was probably empty. So I let it go and waited on a follow up call which we didn't get. Sunday morning we had hot water about 8:00am. When I was checking out we found that they had been updating part of the hot water system. The night clerk didn't have a clue.

I missed breakfast because the bed and pillows were so comfy I overslept. If I could have I would have bought a pillow lol

The pool closed too early for the summer. Would have loved to swim for at least another hour until dark.

Night clerks was very friendly & make check in so easy

Clean and staff very friendly. Breadcrumbs was delicious!

Clean, pet friendly, good location.

Nice rooms Friendly staff Good amenities Decent to good breakfast.

Cleaning staff seems like the people who cleaned the room were in a hurry. Mist several things that needed cleaned, Tables and drawer tops were half done.

We liked the bed and the cleanliness, location (between two lakes (Taylorsville/Guist Creek) 12 miles each, and near Solato Wildlife Sanctuary (My Uncle works there). Yes, we're local: Louisville (her) & Winchester (me). We'll stay there again since we didnt encounter any of the typical drug activity and child molesting perverts we face in Louisville &Lexington hotels. Cheers!

Standoffish staff on check in, pushy on checkout day (poolside); my daughter (7) wouldn't get in the pool until I skimmed all the bugs (millions) out of the pool. The Manager finally came out, making excuses and blaming the pool boy, saidI was "too fat/old to be a pool boy. He took the pool skimmer net from me, as if I were out of line for using it. If he'd made sure the pool were clean I wouldn't have had to...Eh? It was 10am and 3 others sunbathing, waiting for the pool to be cleaned. Breakfast meats were nasty, made me throwup. No TV signal in our room but Manager finally came to our room and fixed it after check in. 7 yr olds need their cartoons, you know...something they can relate to. Overallthe room was super clean, comfy, but the main door was broken, screwed together, as if it'd been kicked in. I work for the Hilton-Engineer 1, have seen much of this abuse to properties. My daughter asked me "why are the staff so rude? Did wedosomething wrong?" We'd been at the lake all day prior to check in so were raggled from the heat. I guess we looked scummy? I felt judged by your staff; they were very short and looking blankly down their noses at us. Weird. Or maybe just dumb?

very clean and the breakfast was great

Nice staff, very clean. Good food. Thank you.

Could have not overcharged my credit card $30 more than I was told and then not refunded the money.

Bed was extremely hard!. Breakfast was cold no choices same breakfast both mornings. Had to clean our own table! Staff was lazy. Bad experience 😪 & it looks like they are letting the property run down. Not like it use to be.

Clean facilities, good breakfast, very accommodating with late check in, friendly staff, and right off the interstate.

It was ok. The eggs were barely warm. The muffins were not fresh.

The toilet tissues was horrible. Other than that all good.

clean

N/A

Breakfast was really good lots of choices

The front desk was very efficient and friendly when we arrived. The breakfast was good and the room was clean. It was everything we needed for a quick stay in Shelbyville. We'll stay again!