Comfort Inn & Suites Shelbyville

Nice location clean and updated

Elevator not working for our full 4 night stay. Half roll of toilet paper upon arriving in room. Door of hotel room locked but didn’t close all the way, could see half inch of light along top of door.

Convenient/clean room/friendly staff

A nice place to stay after a long day outdoors and riding 180 miles on my way home.

Very bad Bathroom And nothing good

Would stay here again.

Room was quiet and comfortable, staff was very friendly, the breakfast was great and the lady down there during breakfast was very friendly and kept everything cleaned up.

Did not get accessible room booked which was needed due to to mobility issues. Cannot access shower or get up from toilet.

Clean, quiet, and super friendly staff

Mostly everything was good except the plumbing where our toilet overflowed with crappy water and we had to change rooms ;(

I didn't even get to stay, the hotel cancelled my booking without notifying me and rented out my room at a much much higher price to someone else. They cancelled my booking internationally so that they could price gouge concert goers the day of the event.

The room is not great. There are no vanities in the restroom just a stand alone sink. The room was damp feeling. I did not feel that it was worth the money. The staff was friendly and the breakfast was fine.

In Ludington, I love that housekeeping left a note to enjoy our stay. That was very sweet. Check-in was easy. Everything was very clean here.

It was great ,manager let us stay till 1130 ,before checking out ,which I think all hotels need to have checkout at least 12,but it overall great !

ok for a place to stay, would've been disappointed if i was trying to make the hotel part of my vacation

Nice place to stay.

Hotel room had clean issues, seemed to have gone down from last years stay.

Clean, comfortable, and safe. Close enough to Louisville on my way through so I could stop there and go bourbon shopping.

Was unaware of the $199. deposit required to stay. Travelocity mentioned the possibility of additional fees but $199. was ludicrous. Was told that this fee only applies if you book online through a third party. I have NEVER had to pay a deposit in all the years I’ve travelled. Will never stay with Comfort Inns again.

Our room was musty and smelly. Shower drain was rusty and needs replacing. Refrigerator didn’t get cold. Needs upgrading.

Checking in staff was great. My problem was the blood splatter on the walls and base board, serious biohazard. Carpet appeared to have dried up vomit near my bed as well. Took a video and pics to show staff. And was moved to another room.

Pool was nicely heated. At check in he said charged my card, not put a temporary deposit “hold” but charged it an extra $200 for 5 days and then said it would be refunded. He gave me a business card to call in case it didn’t get refunded. This is ridiculous.

Staff was helpful.

Stayed 2 nights, breakfast was fine.

Elevator out of order, desk clerk seemed unhappy about having to explain that but offered to help carry luggage up to 3rd floor

My wife fell entering the room. The tile was like glass. Whatever they put on the flor made it amost impossible to walk on without falling. Reported to manager. He was great and understood after showing him. Problem is her back is still sore and her knee. Upon leaving you would think maybe comping the stay would make since but instead we received a small discount. Just returned home and may have to go get looked at. Elevator did not work so had to carry everything up flights of stairs. The carpets are dirty and the stairway hasn't been swept in probably 2 years. Breakfast was good.

Location

When we were checking in i was informed the elevators didnt work and offered a a 3rd floor room i explained my wife wouldn't be able to do stairs with having two hip replacements. With that he checked and saw they had one available on the ground floor so we were able to accept that room. The rest of our stay that night was uneventful and restful

We stayed 2 nights for some activities we had planned in Louisville. Upon checking in, we were told the elevator was out. They offered to let us cancel our stay for free but we needed a room and everything else in the area was booked. Thus, we had to climb the stairs to our third floor room. The elevator had been down for at least one day before our arrival and was not fixed while we were there. The stairwells were disgusting with spills that were smeared into the carpet and they were never cleaned during our stay. Our room had visible hair on the towels and random small pieces of something on the floor. The room was damp from humidity or just lack of ventilation. The sheets also felt damp and clothes that we had set on the table became damp overnight. The workout space was a good size but had very little equipment. The breakfast was decent. We also heard what seemed to be stomping or very loud walking around from the room above us. We called the front desk and it got better but was never actually quiet. The walls and floors are paper thin. I would not stay here again.

Lovely hotel

Elevator broke twice during our stay, had to move rooms because of dirty bedding, unable to flush toilet paper in public restroom.

Nice staff, clean, and breakfast was good!