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SureStay Plus Hotel by Best Western Reno Airport

Bedroom

Property building

Restaurant/places to eat

Lobby or reception

Bedroom

7.5Good

(1,011 Ratings)

"Very clean, shiney"

Verified guest

Don't miss out! Price and availability may change

7.5 / 10.0

Good(1,011 Ratings)

Hotel in Reno, NV

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Pool and more

About this hotel

Located 3 miles from the Reno Sparks Convention Center, this hotel offers a restaurant. Free parking for cars, trucks and RVs is provided.

Amenities at SureStay Plus Hotel by Best Western Reno Airport

Business facilities

Airport transportation available

Free airport transportation

Shuttle available

Golf course (within 2 mi)

Concierge services

Map of Reno, NV

city location on map

Nearby attractions

National Automobile Museum

The Discovery - Terry Lee Wells Nevada Discovery Museum

Greater Nevada Field

DEFY Sparks Trampoline Park Reno

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.5Good

(1,011 Ratings)

"Very clean, shiney"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.5 / 10.0

Good(1,011 Ratings)

Hotel in Reno, NV

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Pool and more

Map of Reno, NV

city location on map

Nearby attractions

National Automobile Museum

The Discovery - Terry Lee Wells Nevada Discovery Museum

Greater Nevada Field

DEFY Sparks Trampoline Park Reno

Available Rooms

About this hotel

Located 3 miles from the Reno Sparks Convention Center, this hotel offers a restaurant. Free parking for cars, trucks and RVs is provided.

Amenities

Business facilities

Airport transportation available

Free airport transportation

Shuttle available

Golf course (within 2 mi)

Concierge services

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.5 / 10.0

Good(1,011 Ratings)

100% verified reviews

8.0 / 10.0

Great value but no fluff

You get a lot of value here. Clean rooms, comfortable beds, great location especially if the airport is involved in your plans, and affordable prices. I always stay here the night before an early flight, or the night after a late flight. I'm always happy I stayed here.

Older basic hotel. No fluff.

1.0 / 10.0

Needs new management that has a clear idea of what the term “hospitality management” actually means.

Proximity to RNO was the only bonus.

Old, run-down, and in desperate need of new ownership. It is extremely apparent that the owners of SureStay are only here for the Benjamins. I am sure that the allure of opening an Indian restaurant in a run-down hotel when you move to the US is somewhere within their business plan, but they neglected to understand that Americans know what decent Indian food tastes like. If you pretend to be catering to travelers, you should understand that we, uh, travel. We know what good Indian food tastes like. And, in addition, we know that basic cleanliness is essential for return bookings. The carpets in these rooms are filthy-disgusting, and are not even vacuumed after a stay. (Carpet cleaning was definitely not in their routine cleaning handbook, and obviously not a Spring option as well.) I was to be there a week, so I got to watch Olympic-Gold-Star-turn-around-room-spiffing in action. A time-saving sight to behold! I even got to watch my floor cleaning-maiden receive a delivery after I tipped her $20 for leaving me alone to sleep-off my 4-week hiking-trip abroad. It wasn’t pizza that was being delivered to her. But, I guess if you can fit a pizza into little baggies, it would have to had to have been dehydrated. Or if bad teeth are an issue, maybe it is the preferred choice? The extra towels that I asked her for when I first got to my room were to clean the floors—-the foyer into the bathroom was filthy, so I started cleaning my room from door to window before attempting to sleep. (Which I was convinced that wouldn’t have happened without major cleaning and “let-it-go” meditation first.) Wet-wipes on hotel floors are an eye-opener and God send. I had three more pre-paid days, but I left instead. I had finally come out of my travel coma enough to be completely grossed out beyond caring that I was leaving hotel money on the dirty table. Of course, they don’t refund or anything that ludicrously assuming.

4.0 / 10.0

Breakfast included in booking but not provided — no follow-up from hotel.

It’s ok and it’s cheap

I booked a breakfast-inclusive rate via Booking.com, however on arrival I was informed that the on-site restaurant is no longer operated by the hotel and that the included breakfast would not be provided. I was advised by hotel staff to contact Booking.com for a refund of the breakfast element. Booking.com attempted to contact the hotel during my stay but were unable to reach a manager, and I was told the hotel would follow up with me directly. Despite sending a follow-up email, I have received no response and no refund. I ended up paying around $30 separately for breakfast that was included in my booking but not honoured.

6.0 / 10.0

Late arrive , early departure, adiquate.

Ease of access

Noise

10.0 / 10.0

Will be back and stay again and again....

Very clean, shiney

Would like a way to walk across the street from the airport

10.0 / 10.0

Pleasant

In and out for parking pass

3.0 / 10.0

Bad

Location

All of it, bad beds, showers, etc…

9.0 / 10.0

Clean, comfortable, great location.

Location was perfect. Shuttle service was great. Room clean and comfortable.

Nothing

7.0 / 10.0

About a seven star

The value was good. It’s about a seven star.

The rugs need to be clean the doors outside doors need to be checked is your access, we didn’t eat there so we don’t know how the food is. Staff were excellent.

7.0 / 10.0

Comfortable as always

I’ve been staying here for years Property is showing ware

7.0 / 10.0

Will stay again.

Close to airport. Reasonable dog rate

Long wait to check in. Computer system down.

4.0 / 10.0

It was a place to sleep.

Paid extra for free breakfast. Told there was no free breakfast. Ever

8.0 / 10.0

Overall it was ok.

Location was ok.

I could hear the airplanes. I could smell aromas coming from the kitchen. I ordered a burger and it took a bit longer than expected eventho there were no other customers. the pillows were very hard.

10.0 / 10.0

Very accommodating, very nice people working the front desk & also great workers cleaning the rooms!

I love how comfortable & clean it is.

Nothing. Absolutely nothing !

9.0 / 10.0

Everyone was wonderful there although the parking was a little sketchy I think it should’ve been better secured

I loved everything and the staff was so accommodating

There wasn’t anything I did not life except for the parking so I parked my vehicle at my cousin’s

10.0 / 10.0

Quick but enjoyable

Location…bar food was great…shuttle was perfect!!

9.0 / 10.0

very nice clean and safe. will stay here again

great location. easy to store car, easy to get to airport. very helpful staff

bed was a little firm. but great stay

6.0 / 10.0

Clean, cheap, rude evening staff

Great location big room

Checking in at 8 pm the young lady could not be rude if she tried. System glitch with our pre payment, she could see we were paid in full but still made it difficult. Rolling her eyes and staring at me as if I was bothering her. Almost walked out in tears ( been up for 17 hours and flew across the US), but the other young lady fixed it with like 2 key strokes on the stupid computer..

7.0 / 10.0

Near airport

Location. I didn't have to pay resort fee. Cafe downstairs. Warned to hang placard in the car. Didn't hear planes. Clean.

Kind of dark in the room. Check in person didn't smile. The bell boy didn't acknowledge us. Nothing friendly about this place.

8.0 / 10.0

We had a great time at this hotel

spacious room, excellent bed, good heating, good bathroom/shower, refrigerator, laundry, ironing possible in room, Quiet, near airport, good restaurant and bar.

The doorkey had to be reset several times.

10.0 / 10.0

I highly recommend this to a lot of people that wanna budget. It’s a really good clean hotels. You couldn’t even tell he

Everything

There was nothing I did not like. Everything was just perfect.

9.0 / 10.0

Clean, affordable close to airport!

Close to the airport, had 24 hour airport shuttle, was clean, comfortable beds, nice staff and affordable.

6.0 / 10.0

Fine, location good! Bed way to firm old needs updating

Location

Old, needed updates in a lot of areas

3.0 / 10.0

Will never stay here again, even though it’s very close to the airport.

Hard to believe that a hotel like this could have such extremely poor customer service. We had no television service and when we asked to have someone look at it, a man came in with heavy metal music playing on his phone, which he did not turn off. He attempted to look at the television set and when it didn’t work, said it was a router and we could either move to a new room or he couldn’t help us. As we were only here for the night and leaving extremely early in the morning, we didn’t want to move. When I asked if he could help me connect Wi-Fi, he said he couldn’t help us, It was too bad and to contact a manager. he left and slammed the door behind him. So no television and no Wi-Fi and no way to recoup the money we spent here. What a great experience! NOT

4.0 / 10.0

Adequate

Location

The coffee maker didn't work and it was extremely cheap. I asked for a new one and it took a half an hour to get there because of lack of staff.

9.0 / 10.0

Really enjoyed myself.

The breakfast was delicious in the lobby restaurant. The staff was very nice to us and made sure i had clean towels and toilet paper and stuff like that.

I really don't have any complaints. Only thing that could be better is no hot tub. Other than that I really love this hotel.

9.0 / 10.0

Very enjoyable

It was clean and quiet and the staff was very Professional

3.0 / 10.0

Look above

Location

It's been going down every year I stay there. They need new beds and pillows. New carpet. I was put in room 293 at first. It stunk so bad I asked to be moved.

9.0 / 10.0

It worked great for me, other than the difficult shower control problem.

Great location across the street from the Reno Airpirt Terminal, yet very quiet. Also had a nice I Dian restaurant and good breakfast menu right on site! And a free shuttle to the Terminal.

The first room I was given smelled of smoking, so I asked for a different room and was given one. This is supposed to be a no -smoking property! When I wanted to shower, the knob was nearly impossible to work - I thought the water had been cut off. After calling the front deck [on my cell phone because the room phone was inoperable], I was advised to pull harder and twist the tub faucet, which I did do and theater came out! I was afraid I’d pull the plumbing right out of the wall, but was advised by the front desk that “the plumbing is older” so one really gas to strain and pull hard to get the water to flow! Disaster averted! The breakfast was very reasonably priced and is a good value for travelers heading to the airport to catch a flight. Overall, this is a good property in a great location .

5.0 / 10.0

Probably better option to stay at a casino

Check in and check out was good. Shuttle to airport was good. Room was pretty beat up, sink plug broken, tub porcelain stained, peeling, hair ball on carpet, sparse room amenities. (You can probably get a better deal on a room in a casino and you'd have places on site to eat.) This place was very understaffed at breakfast. I felt really sorry for the lone waitress. Poor quality food in both bar and restaurant for lunches and dinner, very understaffed. I suspect there are new owners who are not aware of events that require them to have more bartenders, waitresses, cooks staffed. The location across from the airport is great. But there really isn't a reliable, decent place to eat at this hotel and it is an expensive uber, or long, hot walk to get a meal.

7.0 / 10.0

Fine

Convenient to where our activity was

Bed was hard

5.0 / 10.0

Ok for one night if you need to be next to the airport

It’s close to the airport

It quite old and run down. Room smelled like cigarettes, carpets are stained and dirty, bathroom is in bad shape

4.0 / 10.0

Unless you must stay there (for ex. lack for vacancies by the airport), avoid this hotel.

location - proximity to the airport

I was told that the security deposit will be charged to my card and it will take 10 DAYS TO REDEPOSIT IT TO MY CARD! This is hardly acceptable in these days of financial technology accommodating such transactions almost immediately. Simply speaking, the company has been using MY, and other guests funds WITHOUT MY PERMISSION for its own purposes. Actually, I requested in writing that the security deposit will be re-depisited within 24 h - which fintech easily accommodates. THe response from the desk clerk: company policy. I submit, that the company engages in HIGHLY PROBLEMATIC activities, and the company should at the minimum pay interest on the funds they keep from the customers, and immediately change this highly questionable policy.

4.0 / 10.0

A place for a few hours sleep to catch an early flight

Location to the airport

The place is badly in need of a few upgrades—carpet in rooms is disgusting as well as the bed.

10.0 / 10.0

My family and I came early around 1pm and the receptionist was nice enough to allow us to check in early. I would be bac

The stuff are really helpful.

It's comfortable and very clean

7.0 / 10.0

Good quality for the price -- would stay there again.

Clean room and facility.

The shower curtain had been repositioned without the holes to the original curtain holder being patched up.

2.0 / 10.0

Terrible. Never again id rather sleep in the airport

The shuttle driver was nice and so was the front desk person on Sunday morning.

The most rude, ignorant staff I’ve ever come across. The hotel is filthy, falling apart, and it stinks. Whatever price this was was too much. Immediately treated like trash by the child labor force they have working the desk. Ceiling is leaking eveywhere and there is mold growing, they have big catch pans hung on the ceiling. I’d be shocked if this place is still standing in five years.

4.0 / 10.0

Not great, but terrible

Location right next to airport, shuttle service. Decently clean.

Had a room adjacent to interstate and it was quite loud. Some items in the room were in bad shape like the drapes and the mattress. It's decent if you just want a place to sleep before an early morning flight. I'm not hard to please and don't have high standards. If you do, this isn't the place for you.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at SureStay Plus Hotel by Best Western Reno Airport. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is SureStay Plus Hotel by Best Western Reno Airport pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at SureStay Plus Hotel by Best Western Reno Airport?

We found 6 amenities for this rental. This includes business facilities, airport transportation available, free airport transportation, shuttle available, and golf course (within 2 mi).

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