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Best Western Chicago Downtown-River North

Most favorited

City view

7.4Good

(2,210 Ratings)

"The staff was amazing and it was an excellent location to do everything we wanted"

Verified guest

Don't miss out! Price and availability may change

7.4 / 10.0

Good(2,210 Ratings)

Hotel in River North, IL

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this hotel

Just 5 blocks away from the famed shopping, dining and entertainment of the Magnificent Mile, this hotel is located in downtown Chicago and offers an indoor heated pool and a rooftop deck with views of the iconic city skyline.

Amenities at Best Western Chicago Downtown-River North

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Gym or Fitness Center

Family friendly

Map of River North, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Most favorited

7.4Good

(2,210 Ratings)

"The staff was amazing and it was an excellent location to do everything we wanted"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(2,210 Ratings)

Hotel in River North, IL

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of River North, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

Just 5 blocks away from the famed shopping, dining and entertainment of the Magnificent Mile, this hotel is located in downtown Chicago and offers an indoor heated pool and a rooftop deck with views of the iconic city skyline.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.4 / 10.0

Good(2,210 Ratings)

100% verified reviews

9.0 / 10.0

It was good and comfortable stay

Onsite parking

We stayed for 2 nights and we had 4 rooms none of the rooms got complimentary water bottles ,even for a single day ….At least couple of bottles a day should be given . The breakfast wasn’t included.

10.0 / 10.0

Very fun and comfortable girls trip

The staff was amazing and it was an excellent location to do everything we wanted

Nothing!

8.0 / 10.0

Not amazing but not terrible

The carpet powder they used smelled terrible! It wasn’t a bad place, but my biggest issue is the pool was closed for cleaning, which I feel I should’ve been told when booking. We use the pools at the hotels! That ticked me off.

Notify me if the pool isn’t in service so I can find another hotel!

10.0 / 10.0

Best stay will be coming back

Very respectful and friendly staff!

N/A

8.0 / 10.0

For this price I would stay again!

Staff is very friendly, especially at the front desk. The rooms themselves are pretty nice, but don't expect a great view. It's very close to a lot of places. Super walkable, we didn't have to uber anywhere. It's very close to the Red line.

The hotel itself is a little confusing to navigate, we got a little lost trying to find our room. It feels dated in the hallways, but the rooms again are fine.

6.0 / 10.0

Overall, the location was great and we enjoyed our stay.

Loved the location. Gentleman in the parking garage was nice and a lot of fun. Front desk workers were friendly and helpful. Room was clean.

Wish the rooftop was open later and accessed a different way than through the pool. Hotel was dated and a bit shabby but room was clean. Water pressure in shower was very low.

8.0 / 10.0

Hotel was as expected--ideal location and ideal pricing

The best aspect of this hotel was the location for me. I had an event to attend and it was literally down the street (8 minute walk) from that event. Other hotels suggested to me were either too far away or too expensive for my tastes. Another thing I liked was the hotel had drinking fountains installed with devices to fill your water bottles with (like what you would find at the airport). At other hotels (like in Las Vegas), I'd end up having to buy water bottles to quench my thirst.

The room I stayed at had a sort of musty smell to it, which did not make it feel "fresh". I frequently felt encouraged to head outside for fresh air because of that. Also, the access to free/complimentary coffee and juice in the morning lasted in a shorter time frame than I expected, and I'd just missed that time frame when going down in the morning for them during my short stay at the hotel.

4.0 / 10.0

Great staff and location, but serious bed bug issue

Location and super friendly staff. We appreciate a lot their assistance and initiative to move us inmediately to a different room. The hotel offers a nice breakfast area where complimentary coffee and juices are available, a couple of small tables to eat, and a small business center with a desktop computer. Special thanks to Wallace for all his help and kindness during our stay.

We experienced a bed bug infestation in the room we were assigned first, near the parking building. We were extensively bitten (counted 40 bites in my left leg), I personally had a moderate allergic reaction that required corticosteroid and antihistamines medication. The manager was bery understanding and moved us to another room right away (this new one in the main building), which we truly appreciated. Nevertheless, at checkout I was told that an inspection had been done and no bed bugs were found, but based of the number and pattern of bites, we are certain it couldn´t have been anything else. It´s a serious health concern, and a shame that the franchise hotel manager does not invest in a full renovation and and a definitive solution, because the hotel has great potential and the staff truly deserves better conditions.

10.0 / 10.0

Great

Great building

10.0 / 10.0

We will stay again!

Location / pricing

9.0 / 10.0

Overall a great stay. We had a clean room and the staff was very friendly.

The room was clean and very inviting and the shower/bathroom area was in excellent condition.

Traffic noise and people gathering outside on the street was noticeable and made falling asleep a bit difficult.

8.0 / 10.0

Overall good but not great

The room was big and comfortable but the elevators, hallways, etc looked like they needed a renovation

The hallways and elevator

10.0 / 10.0

Great experience

Great

Nothing

7.0 / 10.0

This is the 2nd time we have stayed at your hotel and have been treated well both times.

The staff was extremely courteous and accommodating. One employee even went above and beyond to help us get a taxi when the one sent to pick us up couldn't fit us all in.

I would have really liked for our rooms to be on the same floor.

1.0 / 10.0

I had a terrible stay and would never recommend this to anyone.

I like the location because it was close to all my destinations

The customer service was terrible. The only nice part about the hotel was the lobby and restaurant. The hotel didn’t look like the pictures. The elevator was broke so I couldn’t get in the pool. Also trying to get in between the two buildings was confusing. I only booked this hotel for the pool that I never had a chance to get in. It looked like a low budget hotel outside of the lobby.

6.0 / 10.0

Great location to Moody which was my reason in visiting but still more than I’d hoped to pay for.

Free access to hot drinks all day in reception area. Big comfy bed.

Access to room through door 2 outside main door, by parking. Didn’t feel safe at times, especially late with drunk guests also accessing same elevator and homeless guy sleeping behind trash bins when I looked out my window. Restaurant staff highlighting ‘tip’ to be added when I simply requested my breakfast be added to my room bill. Finally, moody discount not much! I ended up booking through 3rd party, just cause Moody cut really not much, disappointing.

4.0 / 10.0

Not A Happy Stay

The location is spot on and near everything you trying to get too!

Our bed and box springs was on the damn floor. Not just ours but everyone's because we asked other ppl staying there as well. Then the elevator to the pool was broken. Pool is on sixth floor.....that's a lot of flights of stairs to go up and down for their weak pool, no jacuzzi either! Pool looked a little dirty or cloudy too. I was very disappointed this time we stayed. I may not go this route again. They need to upgrade the entire hotel not just the paintings or paint in the room. And still no refrigerator in the rooms.....

7.0 / 10.0

Fair but expensive

Location. The room was clean and practical

Spaces (bedrrom, bath room) were very reduced. The room looked old fashioned and poorly lighted

3.0 / 10.0

Great location and comfy bed

Paying for parking and looking for parking beside the rude people above us

1.0 / 10.0

I canceled my stay.

Nothing

Everything. It was dirty, smelled like weed terribly.

9.0 / 10.0

The location and friendly staff made the this trip one to remember.

Staff was awesome!!! Location was great.

Slow elevators

6.0 / 10.0

The stay was ok. The location is excellent but quality and sound proofing of rooms could be improved

Room service was excellent and we loved friendly Wallace in the garage. He was so helpful and love his joyful spirit. The room was very clean. All staff were very friendly and welcoming.

The walls are very thin, someone sneezing in another room and using a drill or tool above us, woke us up. The bed sits on the floor with no frame, made it hard for my husband with bad knees to get out of bed. There was a small child above us running around that kept us up all night.

8.0 / 10.0

Excellent location and price! Will stay again!!

Location was great for walking around the city. Kids loved the pool. Great value for its location. Clean room, friendly staff.

Fridge would have been good.

6.0 / 10.0

Dissatisfied with the expensive rate per day plus they added too much taxes…

All in the centre…

They don’t top up … coffee everyday …. Plus …. They don’t clean daily out of my 3 days stay and 4 nights

4.0 / 10.0

Not great

Location

Small room with no refrigerator or microwave. No breakfast and no half and half for coffee. Parking very limited and all but a few spots were outside. Elevator in building 2 was erratic. Hallways were at least 80 degrees and needed updating.

10.0 / 10.0

Beautiful and very comfortable hotel room.

The room was fabulous!!

10.0 / 10.0

Good!

Location

All was ok ;)

5.0 / 10.0

It was ok but a little to expensive need refrigerator in rooms

Wallace

Nice Man, told where we could go for a good time very nice person

8.0 / 10.0

Staff was super nice

Good location. The breakfasts were good.

There is no circulation in the elevator or the floors. It was stifling hot. Same goes for the bathroom. $50 per day to park my car? Really? Spent $1100 for one room x 3 days. Parking should have been no charge!

10.0 / 10.0

Chill AF. But fr I’ll recommend to my friends.

Jason is an extremely competent concierge but needs to smoke a joint. Promote his ass.

Being threatened to be put on do not rent list.

6.0 / 10.0

Great stay at a budget hotel.

The staff was very helpful Shout out to Mr. Wallace. He was a dream. He helped me walk everywhere I needed to go and I felt totally safe. The beds were very comfortable, and I loved that there was a McDonald's across the street! We ate breakfast there every day! We walked every where we wanted to go and so many restaurants!

The sirens, car horns, and noise from revving engines were so annoying. Allllllllll night long. Truly the city that never sleeps. It's busy night and day! I mean I don't know what they can really do about that because it's downtown. That was the only thing though I didn't like dealing with.

9.0 / 10.0

The value was great for a very comfortable experience.

I liked the old time Chicago aesthetic in the rooms. The roof view and pool was what sold us on choosing this hotel!

Bed sunk in the middle for my husband

8.0 / 10.0

great location and staff

location and staff

noise from the street

6.0 / 10.0

I went with my daughter to a concert.

Very clean and comfortable.

The guy who served me at the counter doesn't know what he's doing. At first, I told him I had a reservation through the app. He didn't ask if it was paid, didn't check the system, tried to charge me again, and then told me there was poor communication. It's his responsibility to validate and provide excellent service. Otherwise, the cleanliness and price were good.

9.0 / 10.0

I'll book here again

Not to far from Michigan Ave.. Walking distance to everything

Not to much of w

9.0 / 10.0

Great for a short stay in Chicago downtown

Good location in Chicago Downtown, walking distance to the airport Blue line, city bus lines, and to Riverwalk plus other attractions. Great and friendly staff at reception and room cleaning. We could check in a bit earlier which was a nice bonus after a very early flight into Chicago. The pool is nice and it has a few longchairs outside to enjoy the sun with a stunning view of the city skyline. The room was very clean and great comfort. The king size bed was amazing. Very happy with the hotel, would stay here again if ever back in Chicago.

The AC unit in the room was quite loud, but acceptable.

7.0 / 10.0

Great value

Clean and comfortable, good value for money. Fantastic location.

Quite old and needs updating. Had to turn the AC off at night because it was so loud! Staff were friendly but not at the desk the couple of times we had questions.

8.0 / 10.0

Comfortable and helpful staff

Easy access and restaurant on property

I was charged twice

7.0 / 10.0

A good base for exploring the city

Nice location for event at Navy Pier. Lots of shops and restaurants around about

Bit dated decor

8.0 / 10.0

Hotel was good in an excellent position. The big bus tour experience bus stop is only two minutes away behind McDonald’s

Having its own car park was very easy as it’s immediately off the main road underneath the hotel. Everything else about the hotel was perfectly fine and the Reception gentleman was excellent with information.

Maybe just a bit picky but having a breakfast would’ve been really nice but McDonald’s and Starbucks are immediate opposite so just a two minute walk to get breakfast was fine

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