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Home2 Suites By Hilton Chicago River North

Living room, City view

Property building

Property building

Property building

Patio

7.9Good

(3,001 Ratings)

"Location, breakfast, staff"

Verified guest

Don't miss out! Price and availability may change

7.9 / 10.0

Good(3,001 Ratings)

Hotel in River North, IL

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Bar and more

About this hotel

Well situated in Chicago, Home2 Suites By Hilton Chicago River North has air-conditioned rooms, a fitness center, free WiFi and a shared lounge. This 3-star hotel offers room service and a 24-hour front desk.

Amenities at Home2 Suites By Hilton Chicago River North

Business facilities

Concierge services

Map of River North, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.9Good

(3,001 Ratings)

"Location, breakfast, staff"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.9 / 10.0

Good(3,001 Ratings)

Hotel in River North, IL

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Bar and more

Map of River North, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

Well situated in Chicago, Home2 Suites By Hilton Chicago River North has air-conditioned rooms, a fitness center, free WiFi and a shared lounge. This 3-star hotel offers room service and a 24-hour front desk.

Amenities

Business facilities

Concierge services

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.9 / 10.0

Good(3,001 Ratings)

100% verified reviews

6.0 / 10.0

Ok

Location

Elevators take too long to arrive.

8.0 / 10.0

Great location with great staff

Room was very clean and a lot more spacious than I thought it would be. House keeping was friendly and vigilant in their duties. The location was the best part: we were close to so much!

The only thing that I did not like was the breakfast selections. The selection was very limited and kind of basic but for what they had it was tasty and the staff kept everything stocked.

7.0 / 10.0

For the practical traveler this no frills hotel is the perfect location to enjoy River North!

Location is wonderful and the price is great for being so close to great restaurants and venues. The lobby / lounge area nicely supported quick meetups before a walk to events / venues or an opportunity to catch up with friends. The balcony firepit was very nice to enjoy and in room kitchenettes are well stocked.

Breakfast was consistently bad. All hot items were dry and overcooked and selection was extremely limited. This is our second visit and we have always had to supplement the breakfast with items from a local market. The coffee is the lobby is comparable to gas station. The coffee in the room is far worse.

5.0 / 10.0

The hotel is in a great location , unfortunalty my experience wasn’t the best . I wouldn’t go back only due to that horr

The location

The front desk staff , his name is Mark . He was very rude and terrible customer service . Had the worst attitude ever , was very hostile . Everyone else in the hotel was excellent .

9.0 / 10.0

Great!

Convenient location

Had to switch rooms 2 times due to the couch having large rips in them. Time for some new ones

10.0 / 10.0

Great location and staff

Location, breakfast, staff

Everything was great

7.0 / 10.0

Great location and good value for the money

Great location

They don’t change your sheets and provide fresh towels unless you ask.

8.0 / 10.0

My stay was decent the staff was friendly and the facility was clean .

Very Clean and convenient to main attractions

Some of the guest were rude and prejudiced

8.0 / 10.0

Great but could improve, the worse service I’ve ever had with the name Hilton attached!

Rooms were lovely

The communication between staff. When I booked I stated my wife was a coeliac, when we checked in we stated the same and at breakfast. Unfortunately she could only eat the fresh fruit, which on our second morning consisted of an apple. Nothing else was gluten free, either by nature or due to cross contamination. The yogurts were 5 days(dated the 11th and it was the 16th) out of date the milk had gone off and was actually lumpy. On the final morning at check out we spoke to the manger, who didn’t even give us the courtesy of his name, who didn’t seem that bothered about anything we said.

7.0 / 10.0

My girl loved her 21st birthday including the hotel

It was kinda cold in the room

8.0 / 10.0

Good value and solid location. Photos match the property in real life. Staff was knowledgeable.

Clean room and nice breakfast selections

5.0 / 10.0

We both woke up with sore throats

Goog breakfast : various and delicious Nice repair everywhere, fire place is great Available coffee and tee View is good

The staff was rude. The bedsheets were covered with someone else’s hair. There was no water pressure in the shower. The maximum temperature allowed by the thermostat was 78°F. It was winter outside, and I wanted to warm up after freezing — but not in this hotel. After “taking a shower,” I had to go back into a cold room and lie down on a hairy bed. I asked for a heater, and they gave me a blanket instead. If you stay at this place in winter, bring your husband or wife with you so you can keep warm under an extra blanket. On the second morning, we both woke up with sore throats, even though we slept in sweatshirts, pants, socks, and under all the blankets.

8.0 / 10.0

Great experience

Overall great location, Asia went over and beyond to address some concerns. We would Definitely recommend and stay here again!!

Room could have been cleaned more thoroughly and dusted.

10.0 / 10.0

Fine

Good

Googling

9.0 / 10.0

It is a really good place to stay and enjoy the city!

Location was fantastic, the place itself is convenient and comfortable. Good value for money!

Breakfast offerings could be a bit more generous, some veggies would be appreciated.

10.0 / 10.0

Very relaxing and fun

Terrific!

7.0 / 10.0

I see think

Everything is good

Everything is good

8.0 / 10.0

Enjoyed our stay.

The room is pretty nice and the location was great. The breakfast was a pleasant surprise. I don’t believe anyone told us that it was gonna be provided. We just happened to stumble upon it.

We arrived a little early. We do appreciate that a room was found for us. But I don’t think it was quite ready. There were a few items that we had to ask for that weren’t in the room.

5.0 / 10.0

The room is a bit disgusting

Location. Breakfast was not as bad as it seemed from other reviews.

- Bed sheets small and dirty: they were too small and kept rolling, so that we woke up in the morning on the bed linens and directly under the blankets that are below\above the sheets and never washed. Some of the sheets had stains on them. In addition, we didn't have all the bed linens for the sofa (where the kids were supposed to sleep), and had to ask for them. - Towels are very old and used. - room had a very strong smell of bleach or other cleaning material. - stuff at the reception were not very friendly - breakfast was mediocre - stains on the chair in the room - water pressure too low

7.0 / 10.0

Clean, comfortable room with way too much noise

Room was initially clean and comfortable. Walking distance to many good bars, restaurants, and attractions. Easy to Uber to the rest. Front desk staff were fun and friendly.

Noise, noise, and more noise. I could stand in my bathroom and hear the person in the next room pee. That’s absurd. Thumps music from nearby club even though I was 7;floors up. Asked for attention to my bathroom after 2 days but no one ever showed up. Men will not appreciate the toilet design.

8.0 / 10.0

Pleasant

Every staff member met was very friendly and kind - excellent staff.

Who ever really likes to pay over $200 to spend a night?!?! 😂

5.0 / 10.0

Disappointing but OK

Staff were very helpful and location was OK for the chicago marathon. Relatively safe neighbourhood

There was no housekeeping - despite saying its every other day. I stayed for 3 nights and never received housekeeping. Breakfast was awful quality. No dairy free/vegan options (apart from pieces of old looking fruit). Rooms were aged and needed a refurb (bath appliances coming off the wall). Lights flickered and the bed linen was worn. Additionally, i asked for maintenance to sort out the lights and they didnt show up.

10.0 / 10.0

Miraculous

The bed … bathroom

Price …. X 3 nights =900 is very expensive

10.0 / 10.0

Relaxed, Good size room , quiet and clean

Already commented

Nothing

1.0 / 10.0

Please just train your team better to handle customers

Absolutely nothing

This was one of the worst experiences of my life I would not recommend this place to a dead dog Customer service is the worst,communication was a zero

10.0 / 10.0

Pleasurable & Fun

Everything great location clean comfortable rooms friendly staff & a great breakfast

Nothing

8.0 / 10.0

Great location

The location was excellent, just a short walk to all the main attractions. The room was spacious and even had a small kitchenette, which was very convenient. Breakfast was tasty, even if not extremely varied. The towels were clean and of very good quality. There’s also a nice restaurant on the ground floor.

The sheets were clean but quite old. The fridge was dirty inside and the shower drain was clogged, so water pooled while showering. During our 4-night stay, the room was cleaned only once, and only superficially.

8.0 / 10.0

It was ok

I liked the cleaning staff, I also liked that u could leave your luggage and the location The main bed was ok!

I didn’t like the breakfast But mostly the lady serving the condiments and food in the trays super rude, Not nice at all. We preferred to skip the breakfast and at the start was one of the reasons we booked our stay in the hotel Also the staff of reception not very nice

5.0 / 10.0

It was hard to get service. No one came to clean the room entire time and was there 5 days.

Location

Lac of pool and unpaid parking

8.0 / 10.0

We were all around very happy with everything about our stay.

Asia was extremely helpful and welcoming. The breakfast far exceeded our expectations.

Breakfast should go until 10am instead of 9am

10.0 / 10.0

Great location, clean property, awesome staff.

My advise would be to add other options other thank sausage egg cheese biscuits. Add more griddle pancake makers.

I liked everything No complaints Very good stay

7.0 / 10.0

Clean place, but woke up with a back ache.

Clean and great location.

The bed was old and soft and very uncomfortable for a $400/night hotel. Bedding was tried too, as were the old pillows.

4.0 / 10.0

First impressions was really bad because of the staff at front desk

Staff on front desk

3.0 / 10.0

Good location, but dirty room

location

Dirty

1.0 / 10.0

Smokey rooms - not good value for money

Location

Room smelt like smoke, concierge was not smiling - felt like drag. Check in was hard.

8.0 / 10.0

Nice Hotel Good Location but utilities and facilities need improvement.

Hotel is situated in the heart of Downtown Chicago. Very close to several bus stops(Depending on where you want to go) and one can go to most popular tourist places with maximum of just 1 bus change. The subway is around 15 minute walk but the buses are most used transport in Chicago. The room was decent big with all kitchen facilities and utilities(Except an electric gas). The hotel serves breakfast every day and no matter how full the hotel is, you will always find place to eat the breakfast before you start the day.

The bed was a little small for 2 and a half people. There was a sofa which could turn into a bed but that was not very comfortable. On the first day, we found that our fridge was not working at all (Infact the main wire which connects the fridge to the electric socket was broken). Plus it was stinking. It took a bit of persusing to get the fridge changed on the same evening. We were offered a new room but since we had already unpacked, my wife had to really plead to let us remain in the same room and get the actual fridge changed. The cleaning staff was nice but they would not prefer to clean the room during any other hours except their own. ALso, what is the whole concept of hotels not cleaning rooms daily but only on alternate days? In no other part of the world are hotel rooms NOT cleaned daily. Even the water pressure of the shower was not very good. We were told the pressure is the same on every room. Please be aware that AC temprarture can only be kept at maximum 78 degrees in Faherniet. This is ok during summers bu will be horrible in Winters. It would also be helpful if more breakfast variety was provided. There were very limited options for vegetarians. For the kind of money that the hotel charges, they should have 2-3 hot items to eat for vegetarians. ALso, the laundry is not free. They should have free laundry. $5.50 for washing plus drying plus washing powder seems a rip off. While the hotel room and staff is very nice, the facilities and utilities have a lot of room of improvement.

9.0 / 10.0

Nice hotel with great view and stressful parking.

It was a very good stay! The property itself was very clean. Outside the inside the room was very nice as-well the front desk man was very nice too! The room was very clean the bed was comfortable. Snacks on the room when you go downstairs. Overall it was decent not expensive and comfortable.

I thought we had parking paid for but I guess not but it was okay. And it was quite a bit stressful if you aren’t from there the parking was a 5 min walk from the property which is not bad we just Ubered everywhere but very stressful other than that it was amazing,and parking was only 50$. I enjoyed the stay a lot very clean nice view all of it.

6.0 / 10.0

The elevator situation needs rectifying

Love the location and included breakfast

I wasn’t thrilled to return on Friday night to all elevators out of order-when I was on the 14th floor! There were signs in all the elevators no more than 6 ppl allowed but no enforcement ! And the mattress in the room I was in really needs replacing

9.0 / 10.0

Other than that overall my stay has always been wonderful

Majority of the staff was wonderful and accommodating. Once I had an issue with the staff in valet parking I was trying to retrieve things out of my vehicle and someone who was employed by the valet, indicated that they were not working and inconvenience my morning.

I had to demand that I wasn’t going to pay for valet because an employee was very rude resulting in him having to apologize for his rude behavior. He told me that he wasn’t working when I was trying to retrieve my charger out of my car at 7 AM in the morning he didn’t appoint me to who was available being that valet services are 24 hours it inconvenienced me to the point I had to go and ask other staff in the building and someone from the kitchen. Staff finally got me a phone charger. I then had to wait for the valet supervisor to come in and that was at 9a so that I could better get services without any inconveniences

9.0 / 10.0

The best choice I made,their prices are affordable and worth every night.The rooms are exactly how it is in the pictures

Had a lovely view in my room ,elegant design, and looked beautiful when I walked in .

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Home2 Suites By Hilton Chicago River North. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Home2 Suites By Hilton Chicago River North pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Home2 Suites By Hilton Chicago River North?

We found 2 amenities for this rental. This includes business facilities, and concierge services.

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