Hotel Zessa Orange County Airport, a DoubleTree by Hilton

Everyone was very polite and it was clean.

1) The heater didn't work well at all - as a result I was cold. I came in too late to be motivated to call and wait for someone to fix it. 2) I called ahead to make shuttle arrangements but unfortunately the driver called out sick. I was told "No Worry! -give us a call when you land and we will send/pay for an Urber or Lyft. I should have never listened to that, when I arrived only 2 hrs. later (short flight), I called from the airport and stayed on HOLD for 20 minutes hitting different prompts to reach someone at the front desk. Because I came in on a late (8 pm) flight, I ended up calling Uber and paid for it myself. (That was very disappointing, and mainly because I was told otherwise and choose this hotel because of the star ratings and advertised shuttle service.

Friendly staff and clean environment! Free cookies

Bad odor in room. Horrible

The size of the room; comfortable clean bed; refrigerator; cleaning staff; powerful pressure of the shower; clean and generous towels; the hot tub; the workout room; the quality of coffee sold at the lobby; clean bathrooms in the lobby. The parking was steep at $53 per night for 5 nights. Should be. discounted for a long stay.

The reception rep did not explain that we needed to place the pre-paid parking on the rear mirror when checking in. Risked having our car towed.

I drove 7 hours to attend my nephew’s wedding and was very disappointed with my stay. When I arrived, I couldn’t even pull up to the front lobby to check in because of a private event being held at the hotel. Instead of being greeted with a warm welcome after such a long drive, the staff member outside was rude and unhelpful. To make things worse, I was turned away from the hotel restaurant both nights due to the same private event. One of the main reasons I chose this hotel was for the convenience and amenities, yet I wasn’t able to enjoy any of them. Check-in was also frustrating. The front desk manager, Trish, was assisting me but stopped mid-check-in to help another employee. I had been patient, but after such a long drive, I just wanted to get to my room. She eventually noticed my frustration and finished checking me in, but the experience felt rushed and unfriendly. Overall, this was one of the most disappointing hotel stays I’ve had. Between the lack of hospitality, limited access to amenities, and overall poor guest experience, I would not recommend this hotel to anyone.

I drove 7 hours to attend my nephew’s wedding and was very disappointed with my stay. When I arrived, I couldn’t even pull up to the front lobby to check in because of a private event being held at the hotel. Instead of being greeted with a warm welcome after such a long drive, the staff member outside was rude and unhelpful. To make things worse, I was turned away from the hotel restaurant both nights due to the same private event. One of the main reasons I chose this hotel was for the convenience and amenities, yet I wasn’t able to enjoy any of them. Check-in was also frustrating. The front desk manager, Trish, was assisting me but stopped mid-check-in to help another employee. I had been patient, but after such a long drive, I just wanted to get to my room. She eventually noticed my frustration and finished checking me in, but the experience felt rushed and unfriendly. Overall, this was one of the most disappointing hotel stays I’ve had. Between the lack of hospitality, limited access to amenities, and overall poor guest experience, I would not recommend this hotel to anyone.

Wonderful staff, sooo comfy for rest, easy airport access

Did not receive Hilton Honors points because booked thru 3rd party ( but they still have the memberships perks like cookies and water, a nice touch )

Location felt safe

Hidden fees boosted the price 150$ more than expected. We also got a room that had the drain plugged showers were not fun with the floor filling up quicker than you could wash your body off. Bed very uncomfortable especially for a pregnant woman so hard

Great location and clean. Initial check in with Front desk agent Jay was excellent he was very professional and polite. He made the check in process a breeze. I had the complete opposite experience over the phone on Sunday afternoon. The man who answered was very dismissive and condescending. He sounded like an older man. I wish I would have got his name. Very unprofessional

Location

Clean and comfortable facilities and room, met expectations in accordance with price. We would stay here again!

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