Ramada by Wyndham Costa Mesa/Newport Beach

bed was clean, had shelter

The extremely rude guest services. Took over 30 minutes to check in. Refused for us to check in early, though clearly the place wasn’t filled up. Everyone was checking in at 3. Why make us wait to 3 if you can’t handle all the guests simultaneously? We didn’t get in our room until 4 pm. Additionally, the sink was extremely dirty when I arrived. They didn’t even clean it, clearly.

Location

Needs an update- worn out furniture. Intermittent hot water, etc

Nothing

I was only there for 10 minutes. The room smelled horrible. There were ants in the bedroom.

Very clean, comfortable beds, front desk staff was very helpful in getting our two rooms next to each other. Decent breakfast. Good location.

Clean

Can see need deferred maintneance - outdated

Breakfast better than expected

No shower Soap - required refilling for 2 days even though requested several times

Been going there for over 30 years since I used to live in the neighborhood!!

Stayed there on Wednesday and our toilet was overflowing so went and told staff who was very nice but both were new and they told us the place probably won’t be there much longer but they would be there Sunday when we planned on returning for our night there before we returned home. Got there Monday and the crew from Wednesday was not there at all but the Manager was there arguing with a customer who finally told him to cancel his room and start over as new since the mgr kept telling him to call Wyndham instead of talking to him! Complete clusterfk of customer service and when we got there and checked in they gave us keys and said room would be ready soon so we left and came back two hours later and when we got there maid was still in our room and we set some things down and she tossed them in her trash before we were able to talk do guest services who gave us a room that was the farthest room away from the office where we had handicapped parking. The room we got had no coffee pot so we had to call and get one. The creamer was cemented together in the packet and not powder and the room had no hot water!! We will never go back to that place again as long as it is under the ownership it is now! Even the breakfast had no eggs or sausage as listed the next morning! Not worth a dime to stay there. Just ask the tourists who were also pissed out of their minds that were in line there. Truly sad since the previous crew of new guest services people who were there the previous Wednesday were so nice and apologetic for the POS accommodations!! Sad since we have loved staying there for decades in the past even though it is a very old motel.

Close to my old neighborhood

Needs updating by owner! Mgmt is horrific.

Very nice rooms at a fair price

Beautiful location and affordable

Bed was a little stiff and uncomfortable for me

Before booking, I called the hotel specifically to ask about early check-in. I was told to call the day before my arrival and that it shouldn’t be an issue because the hotel wasn’t fully booked. When I called the day before, I was told to call back after 11:00 AM on the day of check-in so they could confirm room availability. This was fine because we only needed to check in around 1:00 PM.However, when I called at 11:00 AM, the front desk said no rooms were available at all for early check-in—not even if we switched to a queen room. We were literally asking for just a 2-hour early check-in, and the inconsistency in their answers was frustrating. We ended up having to wait until the regular 3:00 PM check-in time. When we finally entered our room, things got worse. The room smelled absolutely horrible, like someone had been smoking in it. The odor was so strong that we asked the housekeeper next door to spray, she then handed us a bottle of air freshener. The bed felt like sleeping on a wooden box, the room was outdated, wallpaper was peeling in the bathroom, and worst of all, there were cockroaches in the room. Between the poor communication, the lack of availability despite being told otherwise, the terrible room condition, and the cleanliness issues, I cannot recommend Ramada by Wyndham Costa Mesa Newport . This was an extremely disappointing experience, and I would not stay here again.

cleaning spacce and friendly staff

the smell in the room

Free parking and free breakfast in a convenient location for a reasonable price.

The breakfast could be improved with more variety and healthier choices.

Excellent

Nothing

Clean

Nothing

Location

Old bathroom in desperate need of freshening

stay was good but this property is very dated and needs some upgrades for the price you charge. also do not like to be nickle and dimed for every request.

Convenience and friendly

Nothing

Location

Bathrooms. The bath didn't work. Toilet handles need to be changed out.

Free parking.

It’s old property and wear off. The hotel wall don’t have proper insulation, it’s so noisy. You can hear any one walking in front of your door, on the upper floor and if someone taking a bath in the nearby room. It’s terrible for a light sleeper like me. We stayed for 2 nights, and they didn’t make up the room at all, hence we must use the damp towel for the second night.

Spacious rooms, parking near entrances

Construction going on and there was loud noise and tossing of old furniture off balconies. Was very dangerous. Bathroom areas were a little rusty. Carpet was very old.

Check in staff very friendly, rooms comfortable, it’s near a Del Taco and Chik fil A.

Nothing

Passable. I'm not expecting a lot with a free breakfast though.

Reasonably priced in an expensive city. Easy to drive to nearby locations.

Bathroom was a little dated. Room could use some updating in general.

Location and price was okay

There were ants in the shower. Maintenence was not available, so I could not shower. Other than that it was good. Hotel staff was pleasant

Nothing

No cleaning service. Dated carpets and furniture. Extremely noisy. Poor value.

The bed was comfortable. The ac worked. That's it.

The toilet could NOT have had a bunch of hair floating in it. The toilet could have NOT had a broken chain in the tank and disconnected water tube that shot up at me when i tried to fix it. It would have been nice to NOT have to take off the tank lid and stick your hand in the water each time you wanted to flush. The wall paper in the sink and bathroom areas were peeling off the wall. It seemed so seedy that we didn't want to step on the carpet without shoes. When the staff was informed upon checkout, there no sorry, no interest, no concern. etc. I thought the name Ramada Wyndom brand meant a certain standard but not at this location. Unfortunate.

I have stayed here for over 12 years, the staff is always very helpful and friendly. Even though this hotel is older the rooms are comfortable and affordable. The location is perfect.

The rooms need to be updated. I would have liked to have a micro wave in the room. The continental breakfast was not very appetizing and needs a bit more variety.

The only positive thing I can say about this property is that it offers free parking! And the room photos on booking.com? Absolutely stunning… too bad they look nothing like the real thing.

I stayed at this Ramada Inn recently and was really disappointed. The property feels very run-down and in serious need of renovation. The carpets were stained, furniture was old and worn, and the room has a musty smell when I first checked in. Shower head was broken and drain was half-clogged. Not exactly the type of bathtub you'd want to enjoy a soak after a long day.

Location

Rooms are old, carpet is dirty,we’ve got our keys and when we’ve entered the room there was a guy from maintenance inside the room spraying something above the door . I guess it was some insecticide because it was a gap between the ceiling and wall and the smell was terrible , reason why we had to stay with our windows opened for the whole afternoon. My wife went to ask for another room but she was just told “we have none left” and that’s it. No apologies or to doublecheck if everything was alright. Anyway I wouldn’t recommend.

nothing, very poor location, not a hotel level

They cleaned the room only once during the week. This is not a hotel; that is just a basic motel awful smell all around and a dirty facility