Sheraton San Jose Silicon Valley





7.6Good
(161 Ratings)
"I love and I'll come back soon"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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This hotel is located in the center of Silicon Valley, moments away from many major corporations and area attractions, and features exceptional amenities along with first-class accommodations.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Garden
Laundry services
Family friendly
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(161 Ratings)
"I love and I'll come back soon"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
It was clean
The first day we checked in out bathroom was not working so we had to change to another room 😩
3.0 / 10.0
Nice staff
Bud bugs, no refrigerator, no free wifi ,elevator keeps closing on you and smashing into you
3.0 / 10.0
Nothing.
Ripped, dirty carpet in the room. No fridge in room. TV didn’t work. Bad service in the restaurant.
9.0 / 10.0
I slept really well here which isn't always the case at hotels so this made my experience awesome.
5.0 / 10.0
Staffers
Old bed,room service
9.0 / 10.0
I didn’t know you had a breakfast. It’s very close to my children, I’ve stayed here many times.
Pillows were to soft.
3.0 / 10.0
The pool
Room dated, clogged sink, low water pressure, names carved in headboard, and chair in room completely stained. You didn’t even want to sit on.
3.0 / 10.0
Hotel was close-ish to Levi stadium
I purposely asked several weeks ahead of time about check in policies (especially during busy times ex. The upcoming Morgan Wallen concert) I was told I could come around 1 and the room should be ready, OR I could pay for early check in and guarantee the room to be ready anytime after 9. It was not!! We got there later than anticipated due to traffic (around 2:30, so after the 1 o’clock time they said it would be ready by) there was a massive line, rooms were not ready, some people were getting ready for the concert in the hotel bathroom! We got to the line around 3:20 and got our room key. We went up to our room, and the cleaning cart was two doors down. Our room was not clean!! Not sure why they even gave us the key. We told the lady who was attending the rooms that we were going in, and had to get ready and the front gave us a key. Someone else who I am assuming was the manager, came knocking on the door and rudely told us the other lady needed to clean our room. We told her we were given a key, asked specifically for early check in, and needed to get ready. It was solved by the manager saying they would come clean when we left
The room was clean when we returned from the concert. At check out the next day, we had them check that the early check in was not charged since they obviously didn’t prepare for us. It was not, but they also didn’t offer any apology really, or anything. Just said no it wasn’t charged. Needless to say, would not return.
6.0 / 10.0
Heated pool and Bistro restaurant next door were great.
The room was highly dissatisfying. Torn up carpet, no ventilation in the bathroom, headboard had tears and inappropriate markings. No ice machine on our floor, and bathroom shelving was missing.
10.0 / 10.0
I love and I'll come back soon
I liked everything 🤩
5.0 / 10.0
Although the hotel is kind of old already but still it has its fashion and uniqueness, stands out still as a branded hotel.
I recently discovered some unexpected charges that I was not informed about at the time of booking or check-in. My room rate was supposed to be $129, tax included. However, I was surprised to see a charge of $154—apparently due to an additional $15 parking fee that was never disclosed to me beforehand.
To make matters worse, my credit card statement shows a total charge of $187, which is even more confusing. There’s no explanation or breakdown provided on the receipt to justify this amount. What’s particularly concerning is that instead of listing my address in Hayward, California, the receipt reflects an address in the Netherlands. This discrepancy raises the possibility that the charge may have been mistakenly associated with someone else’s account or processed incorrectly.
Overall, the billing process was frustratingly unclear and left me with more questions than answers. I believe I deserve a detailed explanation and resolution regarding the overcharge and address issue.
4.0 / 10.0
The staff was friendly.
Our room was extremely hot and the AC did not work.
6.0 / 10.0
Nothing Special
Unexpected Parking Fees. Hidden Fees.
3.0 / 10.0
Nice garden and pool area.
Tired decor, hot tap didn’t work, aircon noisy, staff confused and unhelpful, breakfast average and slow + you have to pay extra for parking which wasn’t clear when booking.
7.0 / 10.0
Staff was friendly. Linens were clean.
Shower was fairly rusted. And the bed was soo uncomfortable
7.0 / 10.0
Nevertheless we had a two-room suite it was old and not as clean as we expected. There was no cold water in a bathroom faucet (it was broken), there was no soap in the bathroom, the living room sink was clogged (the water didn’t flow through).
6.0 / 10.0
Pool area was good but rooms need a lot of updating. Hope Sheraton will renovate soon. It’s a great location and great pool area but needs to renovate hotel/courtyard rooms and revitalize their restaurant on site.
Rooms are outdated/rundown.
9.0 / 10.0
The hotel was nice and clean. We used the pool. The reception and housekeeping staff were friendly and helpful.
There’s not much around that area but there are shops a short drive away. The downtown is not far either.
The hotel is located just next to a highway but with windows closed it’s quiet.
8.0 / 10.0
The rooms were nice. Comfy bed and high pressure shower. Large pool and parking lot. Nice bar.
Room needs a refrigerator and the pool needs to be cleaned.
9.0 / 10.0
Very ample and clean room, good amenities and very good service at a reasonable price.
10.0 / 10.0
I loved everything about your hotel our stay was great the only thing I didn't like our bathroom didn't have a ventilation fan only had a little toilet paper not enough. Very peaceful place as we needed to rest after a funeral. I'd really love to stay again in the near future.
No ventilation fan on bathroom not enough toilet paper didn't like we received a room that had stuff on bed headboards looked like food drink and scratches.
1.0 / 10.0
Pool
The beds were super hard the matress and had no fridge or microwave and for the price it is not worth it at all
10.0 / 10.0
Nice and clean
Nothing
10.0 / 10.0
The staff is always friendly and courteous. We have stayed here several times.
4.0 / 10.0
Good location, good staff
Outdated, signs of bed bugs, pool was closed during duration
6.0 / 10.0
Location and overall environment
Value for money is questionable. Not cheap hotel but doesn’t offer anything special. Very misleading photos, I booked it because of the pool but the blue colour on the picture is non existent. The pool was pure green, didn’t dare to get close to it and there was absolutely nobody inside for our 4 day stay.
Toilet wasn’t working and was getting flooded.
Won’t return.
10.0 / 10.0
Very clean
10.0 / 10.0
I loved all of it . It was so beautiful
8.0 / 10.0
I liked the beds because they were clean and not messy
There was not a hair dryer and toothbrushes
5.0 / 10.0
Parking area is huge.
Checked in delay til 5p.m. After long trip then waited 2 more hours to check in the room.😫. The family room should have 4 or 5 towels, but it has 2 available in room. They said: they will bring more, but nothing even when I called them by phone.
8.0 / 10.0
Clean and comfortable hotel. The 2 beds room was spacious. We encountered friendly staff.
1.0 / 10.0
clean
no microwave,refrigerator and sleeper
10.0 / 10.0
Room was perfect
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Sheraton San Jose Silicon Valley. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton San Jose Silicon Valley. Enjoy the water!
Is Sheraton San Jose Silicon Valley pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sheraton San Jose Silicon Valley?
We found 28 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and air conditioning.
