Sonesta San Jose - Milpitas
Top rated by guests





8.1Excellent
(309 Ratings)
"All of the staffs are amazing we will come back again"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Sonesta San Jose - Milpitas offers an on-site restaurant. Levi's Stadium is 4.3 mi away.
Business facilities
Airport transportation available
Free airport transportation
Shuttle available
Free shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Electric Vehicle Charging Station
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.1Excellent
(309 Ratings)
"All of the staffs are amazing we will come back again"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
All of the staffs are amazing we will come back again
No microwave in the room
10.0 / 10.0
I'm not much of a breakfast person but it nice knowing that it was there in case I decided to eat, Place was very nice and clean. The people that I did run into were very hospitable. I hope to return soon.
Really can't say, I was very pleased with what I had and what I had see,. Sorry nothing negative say, all positive.
9.0 / 10.0
Location
Paying for parking since this location always have parking available I grateful however 19 per car a lot
8.0 / 10.0
Like
1,Online order prices was different check in price .
2,bathroom no anti slip pads. My father slipped and fallen.hit the head
9.0 / 10.0
No room cleaning over the stay.
Drink prices (water, soda).
Tried to extend my booking by an additional 8 nights but rates were not comparable to extened booking. Went to another hotel nearby.
8.0 / 10.0
Good Area
No microwave
9.0 / 10.0
Upscale
Coffee maker
1.0 / 10.0
was close to highway
Upon entering my room, I immediately noticed a strong unpleasant odor. I had checked in very late at night and only had a few hours to rest before early morning meetings, yet the room conditions made restful sleep impossible. Later that night, I discovered that a large portion of the carpet, especially near the AC/heater unit, was completely soaked. That part of the room was unusable. Additionally, both the heater and the refrigerator were extremely noisy and woke me up multiple times throughout the night.
The bathtub was also not clean upon arrival, which was unacceptable. I have photos documenting all of these issues.
I had explicitly requested a quiet and comfortable room, but the room provided did not meet basic standards. To make matters worse, the room was neither the king bed nor the “deluxe” room shown in the photos and description at the time of booking.
Separately, I now see additional unexplained charges on my credit card:
– $37.19 listed as a breakfast charge???
– Another charge of $61.66???
I never received an invoice despite requesting it several days ago. Please send me an itemized statement immediately and explain the basis for these additional charges.
The overall experience fell significantly below reasonable expectations, and the lack of response so far is deeply concerning.
8.0 / 10.0
Good property
NA
10.0 / 10.0
Great view, clean rooms, good air units in the rooms, nice scent in the hallways, staff was engaging/polite, and nice decor.
N/A
7.0 / 10.0
I called the front desk at 5pm because my room was not done and needed clean towels, and was told everyone gets notified as you checked and that was not the case with me we had some other issues with check in that probably they had an oversight. I got clean towels but room was not done. They need to have a sign as you checked in. About the room policy.
10.0 / 10.0
Location was ideal for a game at Levi Stadium. Staff was friendly and polite.
Nothing.
1.0 / 10.0
Was told I couldn’t use the stairs. There for a concert and planned on getting ready in our room before but we were unable to because it was an hour and a half past check in and they said our room wouldn’t be ready for 45 minutes.
10.0 / 10.0
I love everything from the staff to the cleanliness of the room.
I would definitely book again!
N/a
5.0 / 10.0
Quiet and fix the lamp quickly.
Lamp was not turned on and Drainage Problems. Bad service on the receipt with company name and number.
8.0 / 10.0
Location
Pool/spa was closed for renovations, ice machine was out of service on my floor
9.0 / 10.0
Space
Just like other US hotels, a bit old.
8.0 / 10.0
The hotel is well located
The room service is only upon request and breakfast is overpriced. The swimming pool is out of service
9.0 / 10.0
Comfort, size of room
Better TV
8.0 / 10.0
Accomodation was nice and comfortable. Near good restaurants.
Hospitality was wanting, asked for coffee cups, which was not delivered to my room on time.
5.0 / 10.0
You don't have enough servers or customers to have Buffett and A La Carte offerings, I would get rid of Buffett altogether as you are just wasting food. Also, please put a couple of servers to serve breakfast guests instead of one poor lady running around. Thanks.,
You don't have enough servers or customers to have Buffett and A La Carte offerings, I would get rid of Buffett altogether as you are just wasting food. Also, please put a couple of servers to serve breakfast guests instead of one poor lady running around. Thanks.,
8.0 / 10.0
Clean, comfortable room: good bed and good pillows. Good shower and bathroom.
1. Water pressure from sink- almost none. Horrible. 2.TV volume didn't work right- barely audible. 3. Front Desk got my booking for extra night all screwed up- double billed me and I'm still trying to get that refund.
6.0 / 10.0
it was acceptable
no hot water on the second day
10.0 / 10.0
The service
2.0 / 10.0
Especially not
Hotel Response
1.0 / 10.0
It was clean - nothing more. Do not come to this hotel.
Worst hotel ever. Very weak internet signal.
In addition the following did not work - most of the TVs in the gym, the TV in my room sometimes, phone in my room, coffee machine in the breakfast room
In addition there was no hot water for almost 24H in one of the days due to plumping issue.
9.0 / 10.0
friendly staff and we were allowed an early check in
the pillows were soft but the bed was very hard. I wasn’t able to get a good nights sleep and rest
6.0 / 10.0
wifi is awfull
9.0 / 10.0
Very nice and comfortable. Good location.
I am here so often whenever I in town. I’m always check in early around one or 2 o’clock all the time I pay additional charge $20 only. But last time they type me $40 I’m not happy for that. I told them and they say no it’s $40 that’s only point I’m not happy I don’t mind the pay. But that is not right I never received any email for race.
8.0 / 10.0
everything is good.
I don’t like a smell mango soap.
7.0 / 10.0
The bed was confortable.
5 nights stay and the room was never made, not once...i don't mind to keep the towel to limit our ecologic impact. But I expect the bed to be done and the bathroom cleaned as a minimum service otherwise i would take an Rbnb... no possibility to chromecast the tv.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Sonesta San Jose - Milpitas. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sonesta San Jose - Milpitas. Enjoy the water!
Is Sonesta San Jose - Milpitas pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sonesta San Jose - Milpitas?
We found 28 amenities for this rental. This includes business facilities, airport transportation available, free airport transportation, shuttle available, and free shuttle available.
