Extended Stay America Suites - San Jose - Milpitas - McCarthy Ranch





6.7Average
(301 Ratings)
"The breakfast was good, the location was very safe and clean very pleased to stay in the hotel."
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Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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This Extended Stay America - San Jose - Milpitas - McCarthy Ranch is located in Milpitas and especially designed for longer stays, with all rooms featuring a kitchenette with a stove-top, a microwave and a fridge.
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Outdoor Cooking
Family friendly
Accessible by lift
Cleaning products
$$$$
6.7Average
(301 Ratings)
"The breakfast was good, the location was very safe and clean very pleased to stay in the hotel."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Everything was good for us in our room
There was a dog in the lobby that was a “service dog” but was peeing on the floor
1.0 / 10.0
Bathrooms and tub were dirty
Bathrooms and tub were dirty
4.0 / 10.0
Good location
No complaints
2.0 / 10.0
Floors were dirty turned my feet black, like if I was walking around barefoot in parking lot, I had to down towels on floor,
5.0 / 10.0
Location
Not kept up run down
10.0 / 10.0
The breakfast was good, the location was very safe and clean very pleased to stay in the hotel.
Maybe to have more options for breakfast.
8.0 / 10.0
Very Clean
10.0 / 10.0
The property was clean and very easy to navigate!!
Everything was excellent
1.0 / 10.0
Front desk staff was being extremely rude to the customers. She was explaining the night I checked in was her first day at on the job, therefore she was allowed to make mistakes.
Front desk staff was being extremely rude to the customers. She was explaining the night I checked in was her first day at on the job, therefore she was allowed to make mistakes.
10.0 / 10.0
Love how it was separated and free parking. Everything nearby was in walking distance.
The bed we stayed in had a stain, but it was okay.
3.0 / 10.0
they only do cleaning every two weeks, almost looks like a home less shelter served by just one person in the reception, take away breakfast is a joke
9.0 / 10.0
I liked that it was big, close to gas and stores. There was even a dog area to relief the pets and ground was very clean.
The breakfast was not the best, disappointing to find just coffee. No attendant present, the bed room pillows were only three and pretty flat.
10.0 / 10.0
Loved the coffee ☕️
1.0 / 10.0
First of all, do not book here! We got to the hotel and the receptionist checked us in. We went upstairs to our room and there were already people in there. I went back down to ask why there are people in our room and the receptionist didn't know and went to grab a manager. Several people were in the lobby with problems regarding their rooms as well. The manager had an attitude and yelled at the receptionist stating she's doing the best she can with all the problems people were having with their rooms. The receptionist was doing his best and i appreciate him because he confirmed they gave our room away. Turns out our room was given away which was so frustrating because we booked months before our event to make sure we had the room we picked. What did manager do? She gave us a disgusting room that looked like they sent someone to clean it in 5 minutes. The beds were stained, cob webs everywhere, the curtains on the window were stained and dirty. The bathroom floor was wet and sticky. The bathtub in the shower was stained with prints of dirty feet. Our bedtime side tables were stained with a print of a dirty towel they used to "CLEAN" it. We had no choice but to get ready for our concert because of the delay to finally get a room we were late. We come back once our event was over and our key wasn't working so we went to the front desk. The overnight receptionist asked us our room number and name so i gave it to him. He stated that wasn't our room because it was under someone else's name. I told him that was the room given to us because our room was given away. He finally gave us a new key. We just wanted to get our things and go. There was no way we were sleeping in that dirty room. It was horrible.We ended up driving back home after our concert was over which was a 5 hr drive at 1am. I will never book this location again.
1.0 / 10.0
The hotel did not have my name in their system! I showed them the confirmation email I got with all the correct info on it, which they saw and verified it was correct. But they didn’t have a room for us. They said they were over-booked.
Also, we got there after 5:00pm and multiple people were still waiting to get into their rooms because the rooms weren’t ready yet-even though check-in is at 3:00pm.
10.0 / 10.0
This location rocked! The accommodations were great, the room was very clean, Jennifer checked us in and she made the process flawless and quick. The microwave was huge!
That we couldn’t have stayed longer… we had to move on. ☹️
4.0 / 10.0
The breakfast was weak. Too simple. Not considered a real breakfast. The gym equipment, all three treadmills, were broken and did not run well. The room had a kitchenette; however, no coffee pot, etc in the room. You would need to get items at the front desk.
1.0 / 10.0
The location
Staff were unprofessional and had no customer service skills.
5.0 / 10.0
Location to the job site. All other aspects of this property are a joke to say the least.
The Staff leaves a lot to be desired
10.0 / 10.0
I like the excellent service and kind staff in this hotel. My friend loss her ear ring and JP ( service man help us to search for the earring and we found. Honest and nice staffs. Thank also to Desiree, Rachel and Crytal.
probably the cleanliness have to improve al little
1.0 / 10.0
For breakfast it was only coffee and muffins....aI was expecting a decent breakfast and the sad part is when we booked part of the deal is breakfast included
I stay for 2 nights in that facility I booked other 3 nights in a different location
Nothing
1.0 / 10.0
Booked a room
Arrived after midnight, the employees at the front desk were having a problem with another customer and she was mad at him. I waited too long. Then I showed him my reservation and he said he could not give me the room before 2 AM. Even though I paid for that night. I was so tired I needed to use the room and bathroom and he wouldn't give me my room. When we argued he threatened me to call the police. I asked him to call the police if he likes then he made a phone call with someone, later the police arrived. The employee couldn't explain to him why he could not accommodate me other than making excuses by the system. The policeman was surprised by his attitude and told him that the customer paid for that night and I have the right to be frustrated and he should not have called the police. Later the officer left after he told me his advice to look somewhere else. I had a booking with me on the phone trying to solve the problem. Then booking.cim rep called them then she came back on the phone and said that they will not accommodate me and the employee came back from the back office and he said that they will not accept me. I had to drive after 2AM to find another hotel. SURPRISINGLY THEY CHARGED MY CREDIT CARD. which the employee confirmed to the police that they did not charge me. Still for almost 10 days the charge is showing in my statement and it is not refunded yet..
Staff attitude.
1.0 / 10.0
Location. Close to freeway and close to work
I’ve stayed here previously and it was excellent. But this time the room I was given was gross. There was hair on the towels and they were dirty, the shower floor was gross. Shower head kept leaking all day and night. The tv contrast was a blue hue. And all night long you can hear people talking and stomping outside your door. And the staff was rude. The guy who checked me in gave me my room keys but didn’t tell me where which building. Said he needed a photo of my plate so he can write mg plate down. I know my plate and he wouldn’t believe me. My first stay, the lady was so kind. She asked what my plate was and I gave it to her. She explained where the room was and the breakfast in the morning.
1.0 / 10.0
I like that the rooms have a kitchen
The first time I stayed here was good. Then my second stay I had brought groceries with me to my room but after leaving my room I came back and all of my groceries were gone and the manager had said he doesn’t know anything. I had three days worth of groceries and the hotel took it all away. I booked two rooms next to each other but the hotel gave me two rooms in separate buildings. Safe to say I will not be coming here again and I would encourage you as well.
9.0 / 10.0
Good customer service
Nothing bad
2.0 / 10.0
Location is convenient.
They don’t clean regularly. No one is ever at the front desk. Certain staff are friendly, others have an attitude. House keeping never came to give me new towels and sheets but they came knocking on my door at 10:45am the day I was supposed to check out of my room. Very annoying to say the least.
9.0 / 10.0
I felt safe to sleep it was clean
9.0 / 10.0
convenient location, easy access to free way and amenities. In general, it’s clean and doesn’t smell, given that it’s allowed slight cooking in door. has a microwave, stove and refrigerator
it may be helpful to have some sort of instructions how to operate the AC/Heat. as there are two separate controls, one is on the unit itself (disabled I believe) and another is on the opposite wall which I was not aware until the next day
8.0 / 10.0
bathroom has smell
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Extended Stay America Suites - San Jose - Milpitas - McCarthy Ranch. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites - San Jose - Milpitas - McCarthy Ranch pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Extended Stay America Suites - San Jose - Milpitas - McCarthy Ranch?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
