O'Hare Inn & Suites

It was in a okay area

The front desk person was very rude when it was check out time he came to my room rushing me and my boyfriend out of the room without giving us time to get are things together because of the housekeeping ppl was ready to clean the room we was still in not a good customer service and the phone didn’t work in my room

It was available

It felt haunted.

Well was waiting outside door as another person was checking out first witnessed drug deal went in office was dirty smelled Like stale smoke got up to room after walking filthy hallways the curtains were shreds the hall like was going out it was flickering wall behind bathroom has blood spot the bed itself the headboard had burn hole the blanket had burn hole as well let room immediately ask for money back and never recieved it back

Not much

They need to update and use new towels

It's was in a good location

It's smells like cigarettes really bad

It was close to the airport the room was exceptionally large and it was pretty quiet.

There are no elevators when you go up the stairs and both of the shuttles were down so you couldn't go back to the airport unless you got a taxi or an Uber.

Good i like everything there

Please improve breakfast otherwise everything is great

Was tired after a flight so I wanted a place to sleep close to the airport for the night before going to my Chicago Hotel. This place was fine.

It was quite run-down.

I rate you 1 because there’s no -1.

Everything. Carpets are smelly, beds are too old, whole space smell. No breakfast. Creeeepy! Cheated . People looking creepy Looks ghetto

Nothing everything dirty and smoking smells. Very bad

Nothing. Stupid staff specially front desk girl.

Nothing

Everything was bad

I asked for a first floor room as I can't do stairs well, nearing 70 yrs old and I had a large, heavy suitcase. I was told there wasn't a first floor room, then there was one, but I was given a second floor room anyways. There were men hanging out in the stairwell. My room had a shattered window that was covered with plastic and duct tape that wasn't sticking. Cold air blowing in all night. Thank God the heater worked. Previous trash in the trash can. Mold around the caulking surrounding the bathtub. A hole in the bathroom wall and peeling paint on the door. Broken furniture. No vending machine to get anything to eat or drink and I had no car to go anywhere. I was uncomfortable sleeping there.

No proper amenities no cleaning

Not even proper breakfast

Nothing

Everything

Very dirty, dirty sheets and a lot of humidity. The halls had never been vacuumed

No much to like

When a hotel says they have an airport shuttle as part of the price then there should be an airport shuttle. The O’Hare Inn and Suites has no shuttle service and is badly located for public transportation.

Aeropuerto cerca

I booked 2 large beds and when I arrived they didn't have any, they gave me a room. With only one bed we had to sleep with my child on the floor they don't keep their word I don't know if I will return.

Only breakfast was cereal

My key card stop working had to get it reactivated when I was already checked in

Close to the airport

The smell of dope smoking everywhere. Smoke burns on the side of the bath. Dirty carpet. It was a place you’d go a a last resort.

Nothing didn’t even stay due to the ac not working and blowing breaker

Same as above

Very friendly guy at check-in

Room stank of cigarette smoke. Toilet didn't flush properly.

Dirty floors and bathtub

Everything.

Nothing

Everything

Nothing at all

The receptionist who booked us out was very nice and and helpful

The room was shocking, the smell was shocking with trash bins on the stairs to the rooms, most of the trash was on the floor, the furniture in the room was shocking, stains all over the walls, stains in wash basin, the worst hotel I have stayed in, the only reason we didn't leave was because it was 1.15am.

Very very bad

Very very bad

Location

3rd floor. No elevator.

Staff was nice.

The facility is literally a trap house. No exaggeration. Dangerous activities there and hygiene is non-existent in the rooms. None of the amenities advertised are available except wifi.

Nothing

It smelled like cigarettes everywhere, including inside the room in a non-smoking floor, the room was dirty, the walls had holes, the toilet didn’t flush. My partner and I could only bear to stay one night and we figured because of the partial refund cancellation policy, we would be charged $180 for the one night and the penalty for late cancellation, and refunded the rest. However, that did not happen. I called in the morning and evening for at least 5 days straight asking for the manager after booking.com informed me only the manager was allowed to issue the refund. Every time I called anyone who answered the phone, told me the manager was coming in later and they informed her. That did not happen. When I asked for the managers number to reach out to her directly, they said she didn’t have a number. Booking. com customer service was equally useless in getting me a refund. While I should have a full refund for everything, I am happy to settle for a partial as is written in the policy, sadly the incompetent staff of the hotel can’t even achieve that. I plan on filing a formal complaint with the attorney general so this hotel is shut down. Literally stay anywhere else, even the one next door to it seems better. Just leave.

Very good and cooperative staff members

No all gd

nothing

Extremely disappointing and unsafe experience – avoid this hotel at all costs Our stay at this hotel was by far the worst travel experience we’ve ever had. From the moment we arrived, things were completely unacceptable. At check-in, the receptionist appeared to be under the influence of drugs – she was incoherent, made disturbing comments (including suggesting we could end up in jail for no reason), and seemed entirely disoriented and unaware of her surroundings. She handed us a key card to a room that was already occupied. We accidentally walked in on a guest who was already staying there – late at night – which was not only terrifying for us, but completely unsafe for everyone involved. The hallway leading to the rooms was filthy – the carpet was visibly stained, uncleaned for what looked like months, and there was a strong unpleasant odor throughout. When we finally received a different room (after multiple attempts), it was equally appalling: the carpet was dirty and stained with what appeared to be blood, the bed linens had not been changed, and there were marks and dirt everywhere. We even found ourselves covered in bites from bedbugs or mites and have had to use medical creams since. We felt completely unsafe and uncomfortable during our entire stay. The condition of the room and common areas was unacceptable, and basic hygiene standards were clearly not being met. This place should not be allowed to operate as a hotel – it was more like an abandoned, neglected building than a place for guests. I strongly advise others to stay away from this property. It was not only dirty and mismanaged – it was dangerous.