Adumi Retreat Tam Cốc

The location is great. It is quiet, surrounded by nature and the town is only 10-15 minutes walk and 5 minutes by bike. The bed is comfortable and in front of the room there’s a small terrace where one can enjoy a beer while having an amazing view!

Prachtig zwembad en lief personeel. Ruime kamers

Wunderschöne Unterkunft. Das Zimmer ist sehr groß und schön eingerichtet, das Bett sehr bequem und das Bad sauber. Die Anlage ist umgeben von Bergen. Man kann gratis ein Fahrrad leihen. Das Frühstück ist großzügig und lecker. Die Mitarbeiter sind alle sehr freundlich und hilfsbereit. Annie hat mir sogar die Farm gezeigt, dort wachsen verschiedene Pflanzen. Alle geben sich hier mühe damit man eine schöne Zeit hat. Ich kann es nur empfehlen.

The best part about this place was the pool. We enjoyed using it at night. There are two cute cats (although I spotted fleas on one of them). The location is nice, although be aware there are multiple other hotels that look directly into the pool/villa area.

Every other aspect of this accom was disappointing. The family who run the place are friendly enough, but not very professional. Most of them don’t speak English, which is fine but makes communicating hard when there are difficulties. When we checked in there was no one at reception. I tried calling them and contacting them on WhatsApp/Booking.com, but no response. After 20mins we realised there was someone in the back office who had just not come out when we arrived. I never got a reply to my message during our 4-night stay. In terms of the facilities, the bed is very hard, the hot water only lasts a couple of minutes, and the breakfast is not good. There was also loud construction going on directly next door during our stay. On our last day we wanted to relax by the pool, but there was a digger and workers literally metres away from us, and they didn’t stop work until late in the evening. The fumes and noise were unpleasant. We also asked to do laundry on our last day but told them that we needed it back by afternoon as we were catching an evening train. We confirmed this with them twice. At 4pm, we asked where it was and they didn’t know, showing us other people’s laundry. Then they said it wouldn’t be ready until 7pm. They lost an item of my clothing which I had to go back and ask about. Finally, they charged us the wrong amount at checkout, which meant we had to pay twice and got double the card fees. I am surprised at the high rating of this place as overall this experience was well below what I’d expect from somewhere rated 9.5+.