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Hotel de l'Ecluse

Top rated by guests

Reception

Electric kettle

Electric kettle

Classic Double Room Single Use, 1 Queen Bed | Premium bedding, minibar, individually decorated, desk

Premium bedding, minibar, individually decorated, desk

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(120 Ratings)

Hotel in Neuchâtel

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Neuchatel with a coffee shop and a bar
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Hotel de l'Ecluse offers 22 accommodations with minibars and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities at Hotel de l'Ecluse

Internet / Wifi

Laundry

Balcony or Patio

Map of Neuchâtel

city location on map

Nearby attractions

Source de la Loue

Bern, Dählhölzli + BärenPark Zoo

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(120 Ratings)

Hotel in Neuchâtel

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Neuchâtel

city location on map

Nearby attractions

Source de la Loue

Bern, Dählhölzli + BärenPark Zoo

Available Rooms

About this hotel

Hotel in Neuchatel with a coffee shop and a bar
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Hotel de l'Ecluse offers 22 accommodations with minibars and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities

Internet / Wifi

Laundry

Balcony or Patio

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.6 / 10.0

Excellent(120 Ratings)

4.0 / 10.0

Room was clean. Friendly staff

4.0 / 10.0

good!

4.0 / 10.0

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.

4.0 / 10.0

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.

2.0 / 10.0

The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.

2.0 / 10.0

The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.

3.0 / 10.0

I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.

3.0 / 10.0

I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.

5.0 / 10.0

Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.

5.0 / 10.0

Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.

5.0 / 10.0

I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.

5.0 / 10.0

I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.

2.0 / 10.0

Hotel double booked us so we had to go somewhere else. Not impressed!

2.0 / 10.0

Hotel double booked us so we had to go somewhere else. Not impressed!

5.0 / 10.0

Great hotel, very comfortable,

5.0 / 10.0

Great hotel, very comfortable,

4.0 / 10.0

Friendly, clean, efficiently run

4.0 / 10.0

Friendly, clean, efficiently run

4.0 / 10.0

good one night stay for professional purpose

4.0 / 10.0

good one night stay for professional purpose

2.0 / 10.0

Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

2.0 / 10.0

Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

4.0 / 10.0

Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

4.0 / 10.0

Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

4.0 / 10.0

Rooms we well equipped and up to date. Service was excellent.

4.0 / 10.0

Rooms we well equipped and up to date. Service was excellent.

8.0 / 10.0

Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.

8.0 / 10.0

Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.

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