Hotel in City of Westminster
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a coffee shop/cafe are onsite.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Amenities at The Franklin London - Starhotels Collezione
Restaurant
Air conditioning
Non-smoking
TV
Bathroom
Bar
Spa
WiFi/Internet
Laundry services
Bath or shower
Towels
Linens
Safe
Desk
Hairdryer
Map of City of Westminster
Available Rooms
Ratings and reviews
10 / 10Outstanding·Jun 2026
Staff was very helpful. Location near V&A great. Charming Victorian. Buildings with park in the rear which can be viewed over meals.
8 / 10Excellent·May 2026
The hotel is beautiful and perfectly situated for visiting the Chelsea Flower Show, Harrods and V&A museum. The room was fantastic and the front of house staff were friendly and very helpful however, the restaurant lets this hotel down. The food took too long to arrive and the staff were not very attentive. They appeared to be under pressure even when the restaurant was not particularly busy. I would have expected a better quality of service from a 5* hotel. I paid for breakfast as part of my booking and was hugely disappointed when it finally arrived. It was either cold or overdone. Quite frankly, it was below par and compares poorly to other 5* hotels that I have stayed in. That said, when I complained to the manager about the service, they were extremely apologetic and adjusted my bill accordingly to compensate. Also, I forewarned the hotel that my wife was celebrating a significant birthday and, whilst I understand that they were not obligated to acknowledge it, a complimentary box of chocolates, bottle of wine or simply a birthday greeting would have been appreciated. I would stay in this hotel again but would consider an alternative dining experience unless, the standard of food and service in the restaurant improves significantly.
10 / 10Outstanding·May 2026
Gorgeous hotel. Bar and restaurant are stunning. Rooms are nice size
5 / 10·Aug 2026
Hotel
Was amazing would stay there in a year best there beds sheets breakfast
$$$$
Top rated by guests
9.4Outstanding
(600 Ratings)
"Staff was very helpful. Location near V&A great. Charming Victorian. Buildings with park in the rear which can be viewed over meals."
Ellen LouiseDon't miss out! Price and availability may change
