AC Hotel by Marriott Cleveland Beachwood

Rooms were not cleaned to 100 %. Other people hairs were in our bathroom. Chair was broken in 318; almost fell out of it.

I was there on business and the room had a safe but, not large enough to store a standard size laptop. That's a dealbreaker when travel for business.

Great hotel! It’s our favorite when we come to Cleveland which is often! Only problem this time was the gentlemen that checked us in… was not friendly and seemed annoyed with us checking in.

The property was clean and staff were helpful.

The property is nice inside a shopping complex. The front staff were very friendly. The room was clean.

Only issue was when sitting outside on the balcony enjoying a drink the unruly teenagers running around and screaming and having cars honking at them. There is a curfew in place but it didn’t seem like any of the stores/restaurants were enforcing it.

Extra special attention to guests

Very nice hotel. Pillows were too soft, but not a deal breaker…the room was clean..

What I did not like was given a room that was not cleaned.

I love how clean and elegant it looks from the time you walk in to the time you walk out.

We loved how the hotel was centrally located and within walking distance to many shops and restaurants. The toilet was a little strange. It worked fine but was very minimalistic and looked like a compost toilet. The shower was very nice. The turn on and off knob was across from the water, so you didn't have to get hit with cold water. The beds were comfortable but the curtains didn't close all the way so sun would shine through. We were very happy with our visit.

It is a very well laid out and classy hotel.

Room type was not available upon arrival. Booking was prepaid 3 months in advance.

Staff welcoming

Terrible service, dirty hotel and given an incorrect room type. Concerns were disregarded.

When we got to the room the toilet was clogged. Asked them to fix it. And also asked to fix the tv remote that didn’t work. They did neither. The remote was broken but it was also that green M&M thing. Had they fixed one both would have been fixed. So second day we didn’t realize it was still broken til late ate night and my kid had to drop the kids off in the pool. And so it smelled all night. Worse hotels have much better service.

When we got to the room the toilet was clogged. Asked them to fix it. And also asked to fix the tv remote that didn’t work. They did neither. The remote was broken but it was also that green M&M thing. Had they fixed one both would have been fixed. So second day we didn’t realize it was still broken til late ate night and my kid had to drop the kids off in the pool. And so it smelled all night. Worse hotels have much better service.

Great Restaurant!

I recommend this property to anyone who is interested in staying in a excellent hotel

Waited 2 days for clean towels. Breakfast was a joke.

Waited 2 days for clean towels. Breakfast was a joke.

10/10 hotel & rooms are bigger than it looks ..

10/10 hotel & rooms are bigger than it looks ..

Loved the hotel and location. Staff was very un professional. From their inability to smile, rolling their eyes To question. It’s a shame

Loved the hotel and location. Staff was very un professional. From their inability to smile, rolling their eyes To question. It’s a shame

Great service and room. Breakfast was not great

Great service and room. Breakfast was not great

Only issue was smell of cigarettes in room.

Only issue was smell of cigarettes in room.

I have stayed at the ac marriott beachwood pine crest multiple times in the past and this was the worse experience ive had... i booked via expedia and paid for my stay before i arrived. when i checked in i was given a totally different price to pay, i showed what i paid expedia and i was still told it would be a upchargebecuase the room rates are flexible the hostess on friday night was very rude and only help she could give me was talk to the manager the next day which i did and was told by shakira the manager she would get to the bottom of this and let me no by the end of the day Saturday.. Saturday came and went and no answer i went to the front desk to talk with her and she refused to have a conversation with me she walked past me 2x in the lobby while i waited to see her and refused to have a conversation with me... expedia rep called the hotel 2x to speak with her the front deskamswered the phone and trasnferred the call to shakira and she refused to answer the phone. When i checked out i was still left with no answer on the upcharge and a extra $258.00 charged to my account iam hopeful that expedia can get to the bottom of this and i get a refund for the upcharge

Excellent

Excellent