Fairfield Inn & Suites by Marriott Houston NASA/Webster

Great area

Absolutely quiet.

Check was easy & customer service was great. Our room was clean just had a odd smell to it. We were only staying for one night so we didnt make a big deal or it.

We were there for an overnight getaway. It’s very convenient if you’re visiting NASA.

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THE KING MATRESS WAS SAGGY; NEEDS TO BE REPACED. NICE GYM, GOOD BREAKFAST, CLEAN

Staff are welcoming and very helpful. Room and bathroom were spacious. Convenient location for places to eat and shop. A safe place to stay in Houston.

It was great my only issue was housekeeping started knocking on our door at around nine and did this two more times before we checked out, the do not disturb was on door and we were sleeping so it was slightly annoying, other than that it was a good stay

Check-in was quick considering I had booked this hotel room a few minutes prior to arrival. I had a room booked at another hotel that was in poor condition. The front desk associate at Fairfield Inn was friendly and welcoming.

The pool was awsome. The water temperature was shy of a spa. Crystal clear water.

Our stay was fabulous

Awesome staff attitude

The night clerk got upset because we asked for 3 extra pillows. We went back n forth. Pedro is his name. I was there for 1.5 hours. He called the police and told us to vacate the property and did not refund my money. He called me a "N" word and he was getting me off his property.

Very clean property in a great location.

Disappointed because generally speaking, Fairfield hotels are always a safe bet and nice stay. When we got off the elevator to get onto the 4th floor, it just smelled old and musty. When we walked in our room, we noticed that parts of the bathroom floor were sticky, parts were slick, and it smelled of urine. We asked them to address it, and they did. Only 3 towels in the bathroom for 4 people. Both times that we had to ask for extra, when we got them, they had a long black hair on them. Our fitted sheet kept coming off of our bed any time we would move, and it had gritty wash wear. No towels at the pool. No one had replaced them. The worst part by far was breakfast. BOTH MORNINGS. They had a very young man running breakfast, probably no more than 21. One of 2 things was going on: either he was lazy and didn’t care, or no one had trained him very well to recognize priorities when it comes to a breakfast setup for guests. Half and Half was empty both mornings. The burners under the food were not turned on, they had red lights that were on zero, so the food was room temp. Eggs laying in their water. The second morning, an empty pan of eggs. Waffle batter out. This was at like 9:15….45 minutes before breakfast was supposed to end. It was just bad honestly. The hotel was very pretty, and besides than the other things mentioned, it was very clean. Staff was friendly enough. It’s a good location.

This is one of favorite hotels to stay at i will choose them over any hotel when the price is right sometimes they are expensive to book but i do catch them when i can when i need a getaway

Clean and great breakfast. The gym is very nice as well. It was a very nice stay.

Very less options for breakfast.

The staff was friendly and professional but as soon as you walk in the room it smelled as if the filters have not been changed, the room smelled old and mildew. The water pressure was very low whether cold or hot water and the shower was clogged the water filled to the top and very slow drain.

Clean

The manager uponour checking out made sure to come outside to the parking lotand proceed to embarrass my girl and herself by announcing at the top of her lungs that i would have to pay a extra 250 dollars due to the blood on some towels and the sheet. My girl had just had surgery on two bed sores due to her condition, The other staff knew of this and i dont know why she didnt but 250 is outrageous for 3 towels and 1 sheet

Great customer service and great location!

The receptionist was the nicest person. Made it a joy to stay there.

10/10 would stay here again

Everything was great! Friendly staff very welcoming... only downside was the heater in the swimming was not working

Was a nice pleasant stay. Lots of amenities great atmosphere

Rooms were extremely clean! Checking in was fast and accommodating! Loved the call from staff to check on how everything was going! Friendly smiles!

Very easy stay for us. I recommend it

Great clean and comfortable stay.

Ok

Good

Hotel was very nice and the lady at check in was amazing. The room was clean. The only fault I had was that the room temperature did not go under 71 and for a person who likes a cold room, it did not allow me to sleep well. It made the room feel stuffy.