SpringHill Suites Houston NASA/Seabrook

Good stay and friendly staff

Very clean and comfortable!

Short drive from highway, attractions, beach, yet quiet. Staff was very amenable.

They would not let my wife check in without me. Just something to keep in mind and aggravating, even with the confirmation code and Expedia listing. I was in a class. But once we got in, the property and room layout was good. Breakfast was a plus. I would stay again. Convenient to Kemah and Clear Lake.

The first room we were assigned had a strong wet carpet smell but upon notifying the front desk staff we were moved to another room and it was very acceptable! Staff was helpful, breakfast was complete and amenities needed weee available in the sundry for purchase.

Everything was great. Location to Kemah. The beds and linen were amazing. The breakfast morning attendant we so sweet and accommodating.

Property looked dated

When we checked in it took a while to be assisted. The bathroom has several blonde hairs in it and thebother bathroom with the toliet made loud noises.

The place was okay. The first room the bathroom the towel bar was on the floor and I complained about it. They gave me another room. 2nd room wasn’t much better. The bathroom needs lots of work down. Shower head needs to be replaced. There is crack in the shower room and the shower door doesn’t stay close water come out.

We love this hotel in Seabrook! Andy at the front desk is so nice, checked us in very quickly, and was non-stop with his assistance of a large group. Highly recommend!

The pictures make it look nicer than it is and the pool was a huge disappointment

Horrible!!

Our stay was for 7 days. Checkout time was at noon. We arrived at the room at 11:45 and our room was empty. They had taken all of our belongings out of the room. But first we complained to the housekeepers on the floor they did not even speak. English went to the front desk. We've got the beverages that we had in the. Refrigerators, back, and that was it, basically I don't know. They stole from us.

Comfortable.

Todd and the rest of the staff was great. The rooms were ok the restroom was good but shower and tub was not pleasant .

The front desk person in the check out wasn’t to friendly or interested in our staying!

Our stay was perfect, stall kind and courteous. Continental breakfast was just great. Everything was clean and tidy.

The lack of outlets made it very difficult to charge electronics. A couple of outlets did not work so we were having to charge it in the bathrooms.

Clean

Comfy beds and quiet area! Close to Kemah and NASA, which was perfect for our little staycation 😀

It was just ok. We did find two cockroaches in our room…

was just nasty

The property was nice, though the bar was closed due to malfunction and also the desk clerk was watching fox “news” on the big tv in the lobby.

It’s time for the mattress in the room in which we stayed to be replaced. I’ve never encountered such a lumpy bed.

Reserved rooms for a Marine Corps reunion and the hotel was awesome! Clean large rooms. The best part was the entire staff. They so helpful and friendly.

Very clean and resasonable price. Will definitely stay again.

Nice spacious and clean room with comfortable bedding. The breakfast buffet isn't worth getting up for and the advertised "happy hour" somehow didn't apply on a Friday night but it did on a Saturday night. Maybe due to lower rates (I don't remember it being that much cheaper than other hotels in area) we had one night of teenagers (from a band bus maybe) running up and down the halls until after 2AM. On another night some noisy families were staying nearby and carrying on with no regard to other guests. I guess people with more refined tastes and common courtesy stay at nicer places

Lobby is beautiful. Rooms were dirty. I can't believe this got a 9.2 on Hotels.com. Really? The rooms were DIRTY. The couch had stains and the bathrooms were old and stained. I thought this was supposed to be on a higher tier than just a random budget highway motel. Will NOT ever stay here again.

All in all it’s a great place to stay when visiting Kemah

Dear SpringHill Manager, I am writing to express my deep disappointment with the service my wife and I received during our recent stay at SpringHill Suites while celebrating our first wedding anniversary. Given that we chose your hotel expecting a high standard of service, our experience fell far below what should be acceptable for a 4-5 star establishment. We checked in and had an enjoyable day exploring the city. Saturday evening, when we returned to our room to relax, we encountered a major issue with the bathroom. After I used the toilet, we noticed the water rising, which indicated a clog. My wife checked the toilet and noticed it was also visibly dirty under the rim, suggesting it had not been properly cleaned. I called the front desk to request maintenance, only to be told that maintenance was unavailable. My wife then asked if we could at least get a plunger to address the issue ourselves. The staff member put me on hold for approximately 25–30 minutes, only to return and inform me that no plunger could be found, as it was likely in another guest’s room. When I asked whether someone was sent to retrieve it, I was told no. I asked for a solution, and the response was completely unacceptable: I was told that we could use the lobby restroom. This was not a viable option, as my wife has a medical condition that requires frequent restroom access at night. I find it unreasonable especially one dressed for bed to leave their room and go to a public restroom multiple times.

The room was great, but the last day, as the weather warmed up, we switched from heat to AC. But the AC didn't cool the room down very well; it was mostly like selecting vent. Room 229. Otherwise, everything else went great.

Nice stay when visited NASA visitor center, basic breakfast , good coffee, all ok