Balmoral Arms

The hotel is very up market that meets every need

Nice room. Very professional staff. Excellent dinner.

Excellent food, good parking, Ballater wonderful town, we will be back.

An exceptional stay!! We recently stayed at the Balmoral Hotel in Ballater and were thoroughly impressed. The staff were incredibly friendly and welcoming, creating a warm and relaxed atmosphere from the moment we arrived. Our room was spotless and well-appointed, offering a comfortable retreat after a day exploring the beautiful surroundings. Breakfast was a real treat, plentiful, fresh and delicious, with something for everyone. The evening meal was equally outstanding, showcasing quality ingredients and thoughtful preparation that made dining a pleasure. Free pparking was conveniently located nearby, which made arrival and departure hassle-free. Overall, a fantastic experience. I’d highly recommend the Balmoral Hotel to anyone visiting Ballater—great food, great service, and a truly comfortable stay.

The room was very noisy during the night due to an electrical transform, situated outside, humming loudly. Could clearly gear folk type music from 06:30. Uncertain where it was coming from. Not appreciated due to the poor night's sleep. Requested scrambled eggs and salmon at breakfast. The salmon was tasty but the "scrambled eggs" was a chopped up omelette and very oily.

Amazing service from start to finish. Caroline on reception so welcoming. There chef served up the most beautiful food. Home from home comfort. Staff where all Amazing!!!!

This beautiful hotel located in a charming victorian town was a wonderful place to stay. The staff that were present were lovely and very helpful, however, the dining room service was quite slow. It was clear that the restaurant is understaffed. All that aside, the food was delicious and our room was very comfortable and attractive. We loved our stay here and would highly recommend it to our friends.

Lovely hotel with very friendly staff

Staff are extremely kind and helpful, property is lovely. Highly recommended .

Clean room, walking distance to shops, pubs and restaurants.

The carpets on the ground floor are meant to give the appearance of antique, but they are filthy and threadbare. Breakfast waitresses on Wed 10th, were mostly missing, and (worse ) inattentive. Three different ones had to be summoned, to bring 1). salt & pepper 2).a spoon for the fruit servery 3) a plate for the croissants area 4). fresh coffee. At no time were there more than twelve diners in the room.

Fantastic, helpful, friendly reception staff. Great location in centre of town. Easy on street parking.

Great breakfast and dinner, great sleep, great service from the staff. They made my pup feel very welcome throughout the hotel.

The staff is very accommodating. The front desk gave us driving directions and some outstanding places to visit along our drive.

Lovely old Inn with great updates. Comfortable. Excellent dinner and included breakfast. No onsite but very nearby parking. In center of town. Lots of old world charm and extremely friendly staff

Wonderful place! Beautiful decor, clean and comfy room and the restaurant staff really looked after my coeliac needs - had a great breakfast both mornings we were there.

Lovely staff. VERY welcoming and friendly. Helpful with lots of good advice. Wonderful location. Close to shops and dining options. Did not eat at the hotel as we had been referred to a "locals" restaurant. To be honest, the "cozy" double room was a bit small. Felt a bit claustrophobic. But it was a nice space. Bed was relatively comfortable. Parking was on the street and not too far from the hotel. You had to look for it. We found a spot about 25 yards down the road. There is also parking available in a car park nearby. Streets were quiet and safe. No worries there. For a one night stay allowing us to take a more leisurely drive over two days through the Cairngorms National Park, this was a great place to be.

Friendly, helpful staff. Authentic beautiful common areas. Loved everything about this hotel

Lovely boutique hotel appropriate for this part of the world

Outstanding highlands Inn, wonderful meal, superb room and knowledgeable staff. I wish we had stayed longer!

Cozy and charming with a great restaurant and bar.

Nice location, friendly staff but the hot water did not get to our bathroom so we could not take a shower. We were told afterwards that there is a trick and that one should run faucet and shower hot faucet at the same time for 5 minutes to get the hot water going… The staff was really nice we changed room for personal reasons and they were quite accommodating and the breakfast was great.

The hotel did not have a lift or a car park. The check in was painful. The lady behind the desk was very slow and unhelpful. We tried to book breakfast and she said earliest available was 8.15 am. On morning went down at 8 am dining room very quiet so went in. Why not let us book earlier. The hairdryer did not work. She told us there were no others available. Asked to speak to a senior member of staff. He subsequently gave us a replacement hair dryer. Made to feel a nuisance by receptionist. The teapot was full of water from someone else. I asked for some extra milk and it was like getting blood from a stone. Same receptionist. Breakfast - when went in the fruit platter was decimated. The server admitted they had had a large group in but said there was another platter prepared in the kitchen. I waited and waited and had to ask again for them to put out more fruit which they did reluctantly.

Pleasant hotel right in the town near the river. Plenty of parking in a lot across the street. Good meals in the restaurant.

We had an unusual interaction with the reception staff when checking out, in that a member in our party was berated repeatedly for not advising the hotel about food allergies/sensitivities ahead of our stay. In fact the food allergies were communicated but apparently not passed along to the kitchen. Ao We think what happened is the chef reamed out the reception staff for not having advance warning, and then the reception staff in turn repeatedly berated us. The funny thing is that the chef came to our table for both meals and was quite lovely and accommodating, and the food was fine. It was just very odd.

Beautiful property. Highly recommend! Gorgeous area.

We had a lovely two night stay at the Balmoral Arms. Fiona in particular was a standout—warm and welcoming, and extremely helpful in assisting with dining reservations We hope to be back some day!

Had a good sleep. The rooms are so small small bed & bathroom. Had breakfast which was very average

We had a wonderful stay!

Staff was friendly and super accommodating. Room was spacious and comfortable. Luggage assistance would help a lot though.

Wonderful staff and charming hotel with a great bar. Several good restaurants nearby.

The hotel was nice and the restaurant was beautiful. The receptionist when we checked in was absolutley lovely and she gave us lots of recommendations. Unfortunately there was a lot of noise from people walking outside our rooms and opening the hallway doors all night and it was hard to sleep. The mattress and pillows were a bit too hard to be comfortable. The breakfast was overall ok, though the porridge was watery and our first pot of tea was at best lunewarm but the 2nd pot after our complaint was nice and hot.