Van der Valk Hotel Den Haag Wassenaar

Loved everything!

This hotel was incredible. So much space and luxurious. It was just what we needed in the last leg of our Europe travels. Thank you to the staff for always being so helpful and courteous. I wish every hotel was like this one.

The stuff is freindly Rooms are big and comfort

Good environment, easy access to Amsterdam and Rotterdam by car and free parking!

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Everything was great

Overall great. Room and property are Not kids friendly

Personal is very helpful and nice. Breakfast best in the whole world. VDV ist the best hotel in Europe.

The room was very nice, very clean. The beds were comfortable. Well located near a shopping mall. It would have been nice to have clothes iron..other than that very nice stay.

Nice hotel with excellent breakfast

Very welcoming and good value

The room was outdated. When I asked for an iron the one they brought into my room did not work and was super dirty. They refused late check-out on New Year's day! The check-in was already difficult as the receptionist ignored me completely and spoke Dutch to my boyfriend only even though the reservation was in my name.

Nice hotel , great restaurant in site, hotel has an own bakkery for sweet treats during the whole day!

We had a wonderful stay and had an opportunity to pay more and upgrade our room to Wellness suite and it was very big and had a sauna and jacuzzi. Overall the room was very clean, cozy and we were enjoying the night.

Beautiful hotel. Rooms are large with super comfy beds. Lovely walk in shower in bathroom. And a coffee machine in the room. Restaurants/snack bar were fantastic

Beautiful hotel. Rooms are large with super comfy beds. Lovely walk in shower in bathroom. And a coffee machine in the room. Restaurants/snack bar were fantastic

Clean room. Having a minibar would have been nice

Clean room. Having a minibar would have been nice

Brilliant place! Unbelievably clean! Lots of parking! Great location

Brilliant place! Unbelievably clean! Lots of parking! Great location

Really good stay. Simple check in, great breakfast, amazing rooms in terms of size and comfort. Price was really good too

Really good stay. Simple check in, great breakfast, amazing rooms in terms of size and comfort. Price was really good too

Room appeared to be brand new. It was well designed and had plenty of space.. I was on a 21 day vacation, of the six hotels we used it was the bast.

Room appeared to be brand new. It was well designed and had plenty of space.. I was on a 21 day vacation, of the six hotels we used it was the bast.

clean and spacious

clean and spacious

Really nice!

Really nice!

Horrible experience at this hotel! I booked the room at 400euro via booking agency (hotels.com) from Mar 30to Apr 1st, and they did not mention that the room is booked was not allowed the pet, while they promote the hotel is pet friendly. We arrived there at night and we could not even check-in because of our dog. Either we had to abandon our dog, or had to give up 400euro and find other hotel. Worst thing is that the staffs did not apologise the inconvenience they caused due to their inconsistent information promotion of their marketing platform. And they did not even try to help us what would be the solution at that night. I’ve never seen this super UNFRIENDLY AND UNPROFESSIONAL staffs in hotel in my life. They just did not care, and not try to help at all providing any alternatives solutions. Just kept mentioning that dog is not allowed. Not only we could not get refunded due to their lack of aligned promotion with their agencies, we completely wasted our time and ruined the vacation! We had to find urgently contact other hotel ourselves, giving up the room after 9pm. Still arguing with this non-sense charge that whether we can use other room another date/ refund but did not get any reasonable response from both of agency and hotel. They keep pushing back each other, talking about their own policies, and not trying to take responsibility for what they caused. Horrible customer service ever.

Horrible experience at this hotel! I booked the room at 400euro via booking agency (hotels.com) from Mar 30to Apr 1st, and they did not mention that the room is booked was not allowed the pet, while they promote the hotel is pet friendly. We arrived there at night and we could not even check-in because of our dog. Either we had to abandon our dog, or had to give up 400euro and find other hotel. Worst thing is that the staffs did not apologise the inconvenience they caused due to their inconsistent information promotion of their marketing platform. And they did not even try to help us what would be the solution at that night. I’ve never seen this super UNFRIENDLY AND UNPROFESSIONAL staffs in hotel in my life. They just did not care, and not try to help at all providing any alternatives solutions. Just kept mentioning that dog is not allowed. Not only we could not get refunded due to their lack of aligned promotion with their agencies, we completely wasted our time and ruined the vacation! We had to find urgently contact other hotel ourselves, giving up the room after 9pm. Still arguing with this non-sense charge that whether we can use other room another date/ refund but did not get any reasonable response from both of agency and hotel. They keep pushing back each other, talking about their own policies, and not trying to take responsibility for what they caused. Horrible customer service ever.

Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.

Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.