Hotel Beausite

I would need to be fair with Hotel Beausite. The positive things were the breakfast and some of the staff that tried to serve me well with my personal requests. However, I rated low because first there was an issue with the lights on the room. They did not work well and went off and on until an electrician came fast after my request, and made it work. The second problem was I paid and booked for two adults and one child, and the staff at the front desk did not acknowledge that on my booking, and I was asked (almost forced) to pay an extra CHF 30 for the additional adult. Although I presented all the invoices given by Expedia, the hotel never accepted my booking as I did with Expedia. This is an issue between Expedia and the hotel, and none of them was able to sort it out. They threw the ball of responsibility to each other, and I was never given back the CHF 30 for the extra adult/bed that was supposed to be included. Expedia told me that I had to call back the hotel since the extra fee was paid outside the Expedia booking and it was clear to me that if I had called the hotel, my request of reimbursement would have been turned down again since it seems the staff is well trained to dodge customers’ complaints. I witnessed other clients complaining at the front desk and the answer was "the manager is not present" (the same answer I was given to me). The hotel is good in general, but these two issues with my stay in the hotel really downgraded my review.

breakfast was good. hotel location is great. but did not have dinner

Manager’s drinks on the National Holiday was a great way to start the night before walking to all the downtown festivities.

No elevator, but everything else was amazing!

Hotel Beusite is a fantastic choice for families looking for a comfortable, central, and welcoming place to stay. We felt genuinely cared for, and the peaceful, scenic atmosphere made our trip even more special. Their high-quality breakfast buffet is amazing. With less than 5 mins walk to the train station, we highly recommend this to anyone who is planning to stay near Interlaken area.

What a lovely hotel. From the window, we were able to see the beautiful mountain ranges. Bus stops for different routes are just 1-2 min walk. And I must mention the breakfast and evening coffee time. Loved the cuisines. I would highly recommend the hotel. Wish to revisit this beautiful place, and stay in this hotel again.

We enjoyed staying at this hotel. Beautiful view from our room and we enjoyed having the complimentary cake and coffee in the afternoon! The staff members are helpful and friendly. I recommend this hotel if you’re planning to visit Interlaken. It is close to all the scenic site. The location of the hotel is already beautiful.

Beautifully decorated, comfortable bed,

Close to Interlaken west station

A very welcoming and comfortable hotel. Our room had a great view of the ever-changing Jungfrau. Breakfast was excellent as was Kaffee und Kuchen in the afternoon, but it would have been nice if there were a restaurant. Still, there were plenty of good dining opportunities within easy reach and a lovely terrace where we could enjoy a picnic.

Great

Water alternates between very hot and icy cold in the shower on any setting. Room had a tapered ceiling and average height people will hit their heads on it.

Conveniently located to the train station. View from the hotel is really great

We stayed here for two nights. Loved my stay. Everything close by. Very yummy breakfast. Friendly staff.

Very beautiful hotel. Loved my stay. So many options for breakfast. Friendly staff

Terrible and grossly overpriced. Stay away.

It was too hot to sleep properly

The view out our window was spectacular. The home cooked breakfast every morning hot the spot. Fresh bread, eggs of various kinds, much more and even four kinds of jam! All Of the staff were helpful and friendly. We loved coming “home” each evening.

The hotel was in a nice location. The property and the room were clean and welcoming. The walls are very thin and our neighbors to the side and upstairs were very loud. The hotel should tell guests they need to quiet down by a certain time.

Particularly John, staff member, what a great host. John is accomodating, friendly, knowledge, kind.

What a wonderful hotel to stay in, in Interlaken. Easy to park, great and comfortable rooms, wonderful breakfast, and best of all, super staff! I forgot her name, but she was a huge help with all my questions. Great experience!!

Very helpful staff. Nice breakfast and clean rooms

A perfect location, close to Interlaken West and an easy walk for shopping, restaurants and bakeries. Everything was very clean, staff very friendly and the breakfast menu offered many choices. Also, a nice cake and coffee service each afternoon at no charge for guests.

Breakfast included was a real treat! Everything was delicious! This is a very clean and cozy hotel very conveniently located in Unterseen! We rented bikes right across the street. We will definitely stay again!

Hotel desk staff very friendly and helpful.

Love the place so beautiful and great service!

Amazing breakfast

Breakfast was of very poor quality and it would not be something I would have paid for. I would like to request a refund for the cost of the breakfast.

The place is near to shopping street

Staff was very friendly and helped with any questions we had. Great location to watch the paragliders coming off the mountain

Breakfast options were very limited compared to other hotels we stayed.Far from the Lucerne station.