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Best Western Premier Heronston Hotel & Spa

Top rated by guests

Desk, laptop workspace, iron/ironing board, free WiFi

Combined shower/tub, free toiletries, hair dryer, towels

Desk, laptop workspace, iron/ironing board, free WiFi

Combined shower/tub, free toiletries, hair dryer, towels

Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, laptop workspace, iron/ironing board, free WiFi

8.2Excellent

(119 Ratings)

"Bed mattress was a little hard other than that great "

Nosher

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(119 Ratings)

Hotel in Bridgend

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Bridgend with a fitness center and spa services
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, 24-hour room service, and dry cleaning are onsite.
Best Western Premier Heronston Hotel & Spa offers 75 accommodations with coffee/tea makers and hair dryers. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Bridgend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Amenities at Best Western Premier Heronston Hotel & Spa

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Free parking

Map of Bridgend

city location on map

Nearby attractions

Principality Stadium

Valley of Rocks

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.2Excellent

(119 Ratings)

"Bed mattress was a little hard other than that great "

Nosher

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(119 Ratings)

Hotel in Bridgend

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Bridgend

city location on map

Nearby attractions

Principality Stadium

Valley of Rocks

Available Rooms

About this hotel

Hotel in Bridgend with a fitness center and spa services
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, 24-hour room service, and dry cleaning are onsite.
Best Western Premier Heronston Hotel & Spa offers 75 accommodations with coffee/tea makers and hair dryers. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Bridgend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Amenities

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.2 / 10.0

Excellent(119 Ratings)

4.0 / 10.0

Convenient

4.0 / 10.0

Overall ok. But could never get room service , had to go to the bar downstairs every time which defeats the object. Wrong orders delivered to room and items also ordered but not delivered.

8.0 / 10.0

Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.

10.0 / 10.0

Bed mattress was a little hard other than that great

4.0 / 10.0

Spacious room and very friendly staff. Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this). Breakfast in the restaurant was served quickly, was generous and very good. One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.

6.0 / 10.0

The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.

1.0 / 10.0

Double charged for the stay. Loud event on that evening and the carpark is quite loud when the windows are open. Breakfast was below the expected standard for such a busy hotel.

2.0 / 10.0

Breakfast is chaotic every morning. 1st morning 30 minute wait after ordering. 2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.

10.0 / 10.0

Spa slippers and some rubbish floating around for length of stay, room 28.

10.0 / 10.0

All good as always

5.0 / 10.0

It was amazing the only issue is the floors needed a little more sweeping and dry mopping.

6.0 / 10.0

Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again

10.0 / 10.0

All good have stayed here many times now always reliable

3.0 / 10.0

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

5.0 / 10.0

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

3.0 / 10.0

Brekafast was pretty poor, the eggs are clesrly powder and boiling water, took 5 mins to cool down to an edible level.

4.0 / 10.0

Nice room. Had vegan breakfast option which is always a plus for me. Small gym but enough equipment for the size

5.0 / 10.0

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.

5.0 / 10.0

Amazing

8.0 / 10.0

Nice refurbished room, quite spacious.

5.0 / 10.0

Was amazing

5.0 / 10.0

All as one would expect friendly staff, warm welcome with comfortable rooms

3.0 / 10.0

Stayed here many times but this will be the last im afraid. Yes, the rooms and carpets have been upgraded but our room (47) had a faulty gutter outside and the rain was pouring down against the window making it impossible to sleep. The Spa jacuzzi has been out of action for over 2 years. The steam room was also out of action and the water fountain looks like its been ripped out the wall. Dinner was dire and cold as was breakfast. Congealed scrambled eggs, cold sausages and beans. Coffee mugs that dont hold the amount dispensed from the machine, resulting in a mug of white water with very little coffee in it. The hotel could be great again but at the moment there are too many things that need sorting. On a good note, the staff are welcoming and friendly.

4.0 / 10.0

3 poor night's sleep out of 4 night stay. Very noisy due to disco in the hotel and people running and screaming down the corridors.

4.0 / 10.0

Friendly welcoming staff, but a little stressed when there’s a function on. Bathroom fans do need updating as rather noisy or just put a humidity sensor on them so when someone uses the bathroom at 3:00am it doesn’t wake up thee rooms.

5.0 / 10.0

Great friendly staff, Good value for momey restaurant and with greatly improved service

5.0 / 10.0

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service

5.0 / 10.0

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service

4.0 / 10.0

One of many stays at this hotel, The majority of staff are welcoming and friendly. Facilities have been adequate. But last room was getting to look a bit tired in the bathroom as the shower splash to easily onto the MDF skirting board, leaving flakey paint and swallow boards. Also the neighbouring room extractor fan sounded if it’s only a blade missing due to the bad vibration which resonated through the wall. The Spa is now looking in need of a major overhaul. The most unfortunate experience was the Restaurant which has been up to now a very pleasant affair but on my last night 22/01 we had to wait over 45 mins. for two cold starters slab of pate and bread, followed by the incorrect 2 main dish being served with the waiter high tailing it away once the plates where delivered. I’m back there for 2 more weeks so let’s hope for some improvements

10.0 / 10.0

The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.

10.0 / 10.0

This was a lovely hotel with friendly and helpful staff. There were good breakfast options and plenty of parking. I would stay here again.

5.0 / 10.0

Same as the last 4 reviews

5.0 / 10.0

Christmas Eve and Christmas night stay. Friendly staff, brilliant rooms and great breakfast. A++++

5.0 / 10.0

Excellent stay. Friendly staff. The sauna, steam and gym facilities were just what I needed. I enjoyed the pool as well.

5.0 / 10.0

It was nice and clean with friendly staff’s

5.0 / 10.0

Helpful friendly staff, great service and good food in the restaurant.

5.0 / 10.0

several weeks and all have been good

3.0 / 10.0

Should have a better rating but restaurant service very slow

3.0 / 10.0

Should have a better rating but restaurant service very slow

3.0 / 10.0

Food was disappointing but hotel and staff very nice

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