Best Western Premier Heronston Hotel & Spa

The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.

Double charged for the stay. Loud event on that evening and the carpark is quite loud when the windows are open. Breakfast was below the expected standard for such a busy hotel.

Breakfast is chaotic every morning. 1st morning 30 minute wait after ordering. 2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.

Spa slippers and some rubbish floating around for length of stay, room 28.

All good as always

It was amazing the only issue is the floors needed a little more sweeping and dry mopping.

Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again

All good have stayed here many times now always reliable

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

Brekafast was pretty poor, the eggs are clesrly powder and boiling water, took 5 mins to cool down to an edible level.

Nice room. Had vegan breakfast option which is always a plus for me. Small gym but enough equipment for the size

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.

Amazing

Nice refurbished room, quite spacious.

Was amazing

All as one would expect friendly staff, warm welcome with comfortable rooms

Stayed here many times but this will be the last im afraid. Yes, the rooms and carpets have been upgraded but our room (47) had a faulty gutter outside and the rain was pouring down against the window making it impossible to sleep. The Spa jacuzzi has been out of action for over 2 years. The steam room was also out of action and the water fountain looks like its been ripped out the wall. Dinner was dire and cold as was breakfast. Congealed scrambled eggs, cold sausages and beans. Coffee mugs that dont hold the amount dispensed from the machine, resulting in a mug of white water with very little coffee in it. The hotel could be great again but at the moment there are too many things that need sorting. On a good note, the staff are welcoming and friendly.

3 poor night's sleep out of 4 night stay. Very noisy due to disco in the hotel and people running and screaming down the corridors.

Friendly welcoming staff, but a little stressed when there’s a function on. Bathroom fans do need updating as rather noisy or just put a humidity sensor on them so when someone uses the bathroom at 3:00am it doesn’t wake up thee rooms.

Great friendly staff, Good value for momey restaurant and with greatly improved service

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service

One of many stays at this hotel, The majority of staff are welcoming and friendly. Facilities have been adequate. But last room was getting to look a bit tired in the bathroom as the shower splash to easily onto the MDF skirting board, leaving flakey paint and swallow boards. Also the neighbouring room extractor fan sounded if it’s only a blade missing due to the bad vibration which resonated through the wall. The Spa is now looking in need of a major overhaul. The most unfortunate experience was the Restaurant which has been up to now a very pleasant affair but on my last night 22/01 we had to wait over 45 mins. for two cold starters slab of pate and bread, followed by the incorrect 2 main dish being served with the waiter high tailing it away once the plates where delivered. I’m back there for 2 more weeks so let’s hope for some improvements

The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.

This was a lovely hotel with friendly and helpful staff. There were good breakfast options and plenty of parking. I would stay here again.

Christmas Eve and Christmas night stay. Friendly staff, brilliant rooms and great breakfast. A++++

Same as the last 4 reviews

Excellent stay. Friendly staff. The sauna, steam and gym facilities were just what I needed. I enjoyed the pool as well.

It was nice and clean with friendly staff’s

several weeks and all have been good

Helpful friendly staff, great service and good food in the restaurant.