Bailbrook House

Had a lovely stay. The main property looks just like the online images and is really beautiful however, I’m assuming that most people stay in the building to the left which is less historic. Our check in was easy and even though we were brought to a room with just one bed, the staff rectified this pretty quickly and brought us to a room with two beds, which is what we had booked . Comfortable beds, quiet rooms. I would imagine it’s a little louder in the high season. We were a bit disappointed because The Cloisters restaurant was closed and this was one of the many reasons why we had booked because we were so delighted with how beautiful that restaurant looked. My guess is they do not open it in the winter as the hotel is not as busy. We had dinner in the other restaurant on our first evening there. This was our only negative experience during our stay honestly. The staff were very friendly however we were the only table in the restaurant at the time and our food took almost an hour to arrive, even though we had ordered a simple appetizer and salad. It seems strange to wait so long when the restaurant was clearly not busy at all. But aside from that we did really have a wonderful day and the grounds and property are really beautiful and every staff person we encountered were incredibly friendly and helpful. The breakfast was great! Very close to town and if you don’t have a car, there’s a bus stop right out front of the main driveway.

This was our second stay at Bailbrook; It’s a great location if you require parking and only a short taxi ride into the city. Our room wasn’t ready for the 3pm check-in time however we were sufficiently compensated with free drinks. The staff were generally pleasant but Daniel was an absolute credit to this hotel, he provided us with exemplary customer service to make sure our stay was enjoyable. Following this, I’m sure we will be returning.

Helpful and friendly staff

We had a lovely stay and the room was spacious and very quiet. All in all a lovely place to stay.