Citadines Toison d'Or Brussels

Good value for money overall: good location.

The hotel lobby had been recently renovated so when you walked in the place was stunning. The rooms on the other hand are a bit dated. Clean and fine for staying in but nothing fancy. Staff were fantastic and super helpful. There is a great supermarket just 30 seconds away and a few nice restaurants for breakfast/tea. The location is at the top of the Brussels city hill walking into the centre takes about 20-25 mins stroll down hill but the return is a little bit of a slog uphill so be prepared, nothing too hard but noteworthy. Local tram and underground stations very close 2-3 min walk. Overall good place, good price

Wonderful experience, the hotel is super easy to get to buy public transit, the staff is extremely helpful the the accommodations are clean, well kept and spacious. The room that me and my partner stayed had a bathtub which she loved after a long day walk around the city. The small kitchen is very useful l to prepare quick meals/breakfast where otherwise you might need to buy beforehand

We had a wonderful stay at this place. We were traveling as a family and this place was perfect. We had a two story room which gave us enough room to spread out. Room was clean, and so was the bathroom. There was a grocery store very nearby to get few items of daily use. They had few dishes and an everything you need in a kitchen which was perfect to heat and eat our leftovers. The town center was close by and we found it was nice to walk back to the hotel after a heavy dinner. Great place if you are looking to stay as a family.

Poor quality ..

The rooms show a lot of wear and tear and bathrooms are tiny and uncomfortable

The downstairs lobby was nice and location was good but the rooms were old and dated and didn’t feel clean. The bathroom shower was very small

Very nice hotel and cute room, staff helpful and welcoming, excited to stay again in a few days.

Need better maintenance. One of the bathroom lightning didn't work and the lock function to the door was broken. No batteries in the TV remote control.

Practical apartments. Flexible and helpful staff. For us, traveling as a family with two adults and two teenagers (16 and 18) the apartment was excellent with two separate bedrooms/toilets and a kitchenette.

I like the area. They used to have free coffee and water. not any longer.

The room we had was suppose to be a one bedroom with a sitting area side by side as shown in the picture. This was clearly photoshopped. When we arrived, the sitting room was on the main floor but the bedroom and the bathroom were on a second floor with very narrow steps. This meant that you had to take your luggage up these steps. We had one member of our party not to be able to climb steps. So that meant they could not sleep in a bed nor use the bathroom upstairs. Imagine taking a kitchen sink bath. Not happy about this when not fully disclosed!!! The front staff was rude. One lady was great at giving the stink eye when you asked her for anything. We really did try to not interact with the staff. Also, if you want AC, don’t stay here.

No ac, very warm, subpar breakfast, not one vegetable and nothing for those with gluten allergy

Doors didn’t lock properly, no air conditioning, doors couldn’t close, dirty amenities(towels were not clean), bathroom vent didn’t work

The attention was very cordial, the room was very clean and complete with everything necessary for a confirmable stay. I would surely choose it again.

They never offer to help. Anything we asked: "i do not know, it's not sure, there is none (false statement). Hotel that needs a lot of care. The crew needs to learn how to smile and welcome travellers. Mind you, we arrived on a Sunday obviously to be checked in by someone who does like to work on weekend. The worst Citadines ever!

The rooms have no AC. We needed to have the windows open at night to have a comfortable sleeping temperature, but noise on the busy street below us, we were on the 6 floor, was incredible. Constant sirens yelling, motorbikes racing and night work on the underpass. Hard to sleep. Can not recommend this property. Wonder how hot the rooms will be in the summer.

Great place to stay. Very comfortable and convenient.

I payed for a suite with two simple beds, a sofabed and a table to eat breakfast. At first I was given the worst room of the building, with a door that didn't close or open properly. Then I was given a room with a doble bed, but never the suite U payed for.

Highly recommended! :)

The property is in a good location and clean. However, no complimentary tea/coffee was offered in the rooms and no water bottles either. This is usually offered everywhere I’ve stayed before. There is no air con in the room either which I felt was really needed at night. The bath/shower products offered in the room had a very strong, unpleasant smell which may not be up to everyone’s liking.

Central location, staff were friendly, lots nearby and easy to travel via metro

We needed a kitchenette to get the most out of our vacation (some home cooking!) and this place delivered. Brussels itself was the least charming city we experienced, that was the main issue with this hotel. Little dead flys on the windowsill were kind of disgusting, but these things happen. The kitchen worked and that's all were really wanted. (I now remember there was a shooting outside a Brussels metro the day we arrived)

i could not find tissue paper. there was a long line at the reception, waiting for their turns and only one receptionist. he did not care for letting people wait for so long.

In general everything went well. Only problem is that I woke up with a lot of marks all over my body, like bed bug bites

Quite overpriced for an odd apartment in poor conditions conaidering the area wasn't so great.

Pros- good location for the Metro. Great for travelling around Brussels but also only three stops from Gare du Midi if you're travelling further afield. There's a little shop just around the corner for anything you might need. If you don't want to take the Metro, there are certainly places nearby within walking distance. Coffee machine in the lobby (no tea and coffee making facilities in the room) was great if you wanted something to take with you. Front desk staff seemed friendly and helpful. Working lift was handy with suitcases. Our room had everything we needed to prepare meals and was a good size. Cons: The deadlock on the door didn't work so we had to wedge a chair between the door and the toilet door. This may be an issue for solo female travellers. The safe in the room didn't work so we needed to find a solution to protect valuable items. The apartment is in need of a refresh as paint is scuffed and peeling and some of the furniture has been damaged. Someone had been sick in the corridor outside the loft and it had been there for a couple of days before we left. The area around the hotel might be unsuitable for solo female travellers at night as I was briefly followed by a man who only stopped when he saw I was with my male partner.

The property was within walking distance of the Great Place and a lot of good eateries. Also, right across the street is the big ferris wheel, which gave us an amazing view of the city at night.

Rooms are very basic and if you are at the front of the hotel expect a very noisy road!!

Unfortunately there was an alarm from a local nearby sounding the entire night. It was difficult to sleep. Otherwise, this was excellent.

Really easy to check in. The amenities available in your room are limited and you have to go downstairs to get a hot drink. It’s in a good location for a supermarket and places to eat out.

Really easy to check in. The amenities available in your room are limited and you have to go downstairs to get a hot drink. It’s in a good location for a supermarket and places to eat out.