Garner Hotel Cologne East by IHG

Second time in this hotel, first visit earlier this year, was all good everything! This time our check in so terrible, waiting about 35 minutes, only 3 another gest checked in!!! The receptionist, looking like no idea what to do! No television service in the room, only one of socket had electricity! Parking situation absolutely terrible, for extra €4 for one night! Never going back for ever! Good prices, but not recommend!!

They changed my reservation after I received

It’s having work done and it does not have AC as the weather was very hot. No bottled water was offered

Very disappointing. When we arrived they told us we where booked out to a different (better) hotel in a different oart of town. But we booked this hotel because we had a birthday party close to this hotel. The receptionist couldn't offer a solution. Also they didn’t want to pay for the extra parking at the new hotel and the transport to our party and back. There was no manager. The receptionist couldn’t reach anyone to help him. After 45 minutes someone called him back. Situation was than solved in 2 minutes hut we had been waiting for almost 50 and running late for our party. Rooms are 20 years past their expiration date. The hallways are smelly, stains in carpets everywhere. A lot if dust in the room. Showerhead only works partially. If its not for the location, choose a different hotel.

Staff helpful and room was great

Lovely quiet and spacious dark rooms for perfect rest. Generous breakfast. A bit far to public transport, but all together super good choice

Just bland, outdated, quilts too small for beds. Slept fine without any issues. Which is all needed. But don’t expect luxury here. Breakfast included is as basic as it gets. Receptionists need to understand what “friendly” means, as I’m sure there isn’t the need for training in that!

Parking possible for free near to the hotel. 15 Minutes driving to the fairground. Perfect Budget Hotel !

If you want to be scammed,book a room at this hotel ,I'm very surprised Hotels.com do business whit this sort of hotels.i booked and payed for a family room and when I turn up the room was giving to someone else.so they send me to a different hotel (part of their group ) in the middle of the town (very old and very noisy ,so the scam is :they advertise whit some old photos for a quiet place and when you turn up there they would tell you "we apologize for any inconvenience but we can give you a room at the other hotel for no extra charge."the other hotel nobody wants to book there as is terrible (old ,dirty,the beds are terrible )

The rooms and furniture all smelt like decomposing bodies, making me insanely nauseous. Shower wasnt turning on and the amount of grimey stains and foul odour would be enough to deter any future guests at this “Hotel” i tried getting a refund and the manager insisted on giving me a new room as if that would make anything better. Also blocking the door to prevent me from leaving is insane and weird to do. I wouldnt even let a dog stay here as it was that bad. Definitely never coming or even recommending this place to anyone and would advise to keep away as its quite literally in the middle of nowhere.

The overall condition and service were satisfactory. It was just 10 to 15 minutes to the airport by Uber and was 10 minutes walk to the tram station leading to the town centre.

Expensive parking. Two times €4 (15.00u - 07.30u)

"Terrible experience! After 4 days, we discovered our trailer had been forcibly moved from the hotel's parking spot, despite clear permission from the manager upon arrival. The lock was cut open, and the trailer was left unsecured on the street. When we approached the manager about it, he offered no help or explanation. We were shocked to find our belongings so carelessly handled and had to go to the police to report the damage and loss of our lock. This experience left us feeling unsafe and completely disrespected as customers. Absolutely unacceptable way to treat guests who trusted them with our belongings!" After all the hassle and writing a complaint email, I finally got to bed at 3:30 in the morning! Thanks, Silence Garden, for this nightmare. I honestly wonder how long you’ll keep this level of 'service' up. Definitely not a place that cares about its customers’ peace of mind or belongings."

We came in late around 9:00pm and exhausted from walking all day and riding the train. The walk was a little further than I thought it would be from the station especially at night but we had no issues and found it although the property was dark and no lights to show the entrance and path to the hotel. Check in was quick and courteous. The room was clean. No air conditioner as advertised so we opened the window to get a little cool fresh air and to cool the room a bit but tried closing it 10 minutes later and it wouldn’t latch and was broken. The gentleman downstairs came to help and he did get it shut although you could still hear some traffic noise. We bring a noisemaker machine everywhere we go so no worries for that. The bed was hard and not too comfy to sleep on. Breakfast was basic breads, deli meat and cheese, yogurts, fruit cocktail, and cereal.

We are a couple who booked a business room with queen bed. When we arrived we were greeted in a non-welcoming way. The receptionist claimed that he had already turned off the computer and we therefore would have to wait until another receptionist would start his shift, in order to check in. The room we received was a room with two separately located single beds. When advising the receptionists of this, they were completely unbothered, and said that the booking of a double bed is „only a request“ and not an actual part of the booking. Only after insisting on a double bed, after a long discussion with these receptionists, they advised us that another business room is not available, and offered another, smaller room with a double bed as an alternative. We did not receive any compensation for these issues, not even an apology was made.

The carpet by the bed was wet and stained, dirty carpet, silverfish insects and nosiness, a water pipe ran through the room that made a loud noise anytime the room upstairs used water. People were talking and smoking outside our window which we had open because it was hot and the lobby smells like cigarette smoke.

Very happy

Really was lovely reception. He was very helpful me. Also the room was good servis and clean perfect. Food breakfast was lovely

Really was lovely reception. He was very helpful me. Also the room was good servis and clean perfect. Food breakfast was lovely

Decent breakfast, lack of variety

Decent breakfast, lack of variety

Ok

Ok

Little dated

Little dated

Clean and friendly hotel

Clean and friendly hotel

Though a bit out of town it is an easy place to find from the nearest tram stop. Value for money shower good bed comfortable enough few amenities nearby though there is a garage pub and local shops as well as a Greek and Turkish restaurant nearby

Though a bit out of town it is an easy place to find from the nearest tram stop. Value for money shower good bed comfortable enough few amenities nearby though there is a garage pub and local shops as well as a Greek and Turkish restaurant nearby

The check in service by the night staff was extremely unfriendly. We arrived at 9 pm at night and there was no other guests waiting just a night manager who kept us waiting for over 10 minutes whilst he did paperwork unrelated to us. Communication was limited and stilted and other communications with reception related to ordering taxis were extremely unfriendly. At check out on Sunday at 11 am the desk was unattended for 10 minutes again whilst our taxi was waiting to check out.. I would advise more staff training from management in this hotel

The check in service by the night staff was extremely unfriendly. We arrived at 9 pm at night and there was no other guests waiting just a night manager who kept us waiting for over 10 minutes whilst he did paperwork unrelated to us. Communication was limited and stilted and other communications with reception related to ordering taxis were extremely unfriendly. At check out on Sunday at 11 am the desk was unattended for 10 minutes again whilst our taxi was waiting to check out.. I would advise more staff training from management in this hotel

First before sleeping we had to hit 10 bugs, brrrrr