DoubleTree Resort by Hilton Paradise Valley - Scottsdale

The property grounds were stunning. Pools and fire pits and landscaping- all very nice. The room was clean also. The staff was fabulous. Very helpful. My complaints are these, just for others traveling: the pictures on hotels.com are misleading; the hotel is under construction. The pool bars/restaurants were also closed the whole time. The giant outdoor fireplace featured in the pictures is not there, and there is just one bar area/restaurant on property, no outdoor service. The only other thing (and I don’t want to complain because I know they are remodeling, and because it was clean) is that the room bathroom was wildly outdated— small, poor shower, peeling paint. But I know they are trying and I hope after the remodel it will be a beautiful place.

Poor housekeeping.

Very nice staff. The whole hotel is a bit old and would do well by a renovation. My room was worn down and would do very well by a renovation. My colleagues room however was better than mine. But it was clean and not unfresh in any way. Must have been awesome in the 80s.

I never leave reviews but this was worth letting people know what to expect. First, let me start with the good. The front desk staff (specifically manager and asst. manager) were top notch and super helpful when trying to sort out our stay. Spoiler alert, we moved hotels and got a refund. Heres why. The bad. First room smelled like smoke and mildew. Oh well, it happens. We asked for a new room. New room was ok. Turns out half of the property is under renovation. This means that the main pool is closed, half of the rooms are having the bathrooms renovated and we were warned the smell would be strong depending on what side of the property we were on. We could smell it even tho we werent near it. The basketball/tennis courts no longer exist. The gym was under construction. They had a temp gym in two of the rooms lol. None of this is advertised at time of booking. I also checked on hiltons site directly and there is no mention there either. This is where it gets esp. bad. I finally got a chance to go work out after the first 2 days of our trip. I heard running water in the bathroom in the temp gym. I thought maybe another patron was in there using it? then i smell a strong chemical. Few minutes later a contractor pops out and empties something into kitchen sink in the room. its now clear that they are renovating the temp gym bathrooms ... why?! why would you set up a temp gym only to start to renno the restroom and close the gym? We ended up getting a refund and moving hotels.

Resort is very nice outside and inside. Check in was a little long but we loved the cookies!

The room was very spacious and it was nice to have a kitchenette. The pool and hot tub were great. Amazing restaurant onsite. Excellent option for a hotel near the airport.

Front desk staff was best I’ve ever experienced. Big shoutout to Catherine, Matt and Conner. They were so helpful and gave great recommendations. Room was large and very nice. We like the property and location. When construction is complete the resort will be great but right now they have some issues. I understand this is the time they need to complete it but realize this is going on at this time. Breakfast is wonderful and staff very good as well. We did not use pool as weather was cool. Free shuttle is a nice perk. I enjoyed my stay and would return when all is complete. Again, kudos to front desk staff ❤️

Staff, and amenities I used were great.