Moonside Rooms

Ok for a quick stay

Bed parts falling off

Nothing

I got messed around all day no one answer calls for ages I thought I was going to be left out on the streets all night

Check in was a bit troublesome, but it member of staff sorted it. Also the lights were on a timer going to your room and and would switch off whilst going up the stairs.

No breakfast bed was stains

Clean bed

Very quiet and clean comfortable and will book again really enjoyed our stay

Staff very helpful comfortable room. Ground floor as requested.

Nothing

Ideal location for the local theatre

Heating facilities. Cold October night the radiator wasn't great and didn't give off much heat

The room was on the ground floor, not far from the Promenade, clean and tidy, table and chairs to sit at, quiet location, free parking, complimentary tray

No toilet paper, no teaspoon to make drinks, security light at front door always going off, fan in bathroom took ages to go off, no headboards on the beds

Comfortable beds and good communication with owner/landlord

Windows were really dirty. There was damage to walls throughout.

Nothing

There was a dirty sock hung behind our tv, there was skid marks in the toilet when arrived, the Floor hadn’t be hoovered when we arrived, the bathroom had black mould and the whole stay was just terrible.

Very clean. Very central spot on will use agskn

Nothing not to like

There was a problem with getting into the property as the front door lock was difficult it took 20mins to get the door open the room decor was old and needed updating also there was lots of mould on the shower curtain the showers had no power so it would only trickle water

The decor the shower and the bed felt like a water bed mattress very very soft

Nothing it was terrible did not see no one had a key to get in and that’s it

Bed was broke underneath. The kettle had stale water in it and descale was terrible in it the bathroom was so small you could not fit toilet to sink. The bedding looked dirty there was nothing nice about it old furniture chair bottom of bed and straight in front of tv on wall it’s the worse place stayed in

It was close to main Skegness

The door for the room wasn't very secure it had no inside lock when we arrived the door was open. The mattress you could feel the springs coming through. The bed was so uncomfortable. We didn't sleep under the quilt because of how bad the mattress was. The ariel was unplugged from the TV so I went to plug it back in.The TV was covered in at least 5mm of dust and a dirty sock hanging over the bracket of the TV. The walls are so thin you could hear everything and when anyone went or came back in the doors would bang so loud,you couldn't settle. The rooms look nothing like the picture. It states toiletries you get a hand-wash so don't expect anything that's listed. Could do with a good refurb. I actually wanted to sleep in the car in the end.

The room was spacious and comfortable

A lot of noise at night, was hard to fall asleep. Many spiders and cobwebs in the room. The shower was falling off the wall and couldn’t stay at the right temperature. Fridge had crumbs in it and duvet had cigarette burns.

The location was excellent, the room was slightly dated . But served our needs ....... the bed was very comfortable, 3 of the best nights sleep me and my partner have had for months

The shower was either scolding hot or freezing cold

Great location, lovely clean room, very spacious, had fridge, and sofa in room, great size bathroom, bed was really comfortable, great value for money

Cant think of anything. All was good

Convenient and cheap, basic facilities and room, well ours was anyway,but you get what you pay for xx👍

Smelled damp, wonky bed side tables and bed bases ,but extremely comfy beds , bathroom needs some shelves or a cabinet, but I think it's on the market to sell,so I don't suppose they will invest any money in it ! Xx

Amazing location two minutes walk away from main attractions, we all slept really well and the basics are all there, it was very clean and everything smelled clean. We would stay again based on price and location alone. My kids absolutely loved it.

We had a family room which had a double and 2 single beds- but we only had 2 mugs, 2 place mats, 2 chairs at the dining table which was confusing and also awkward when we wanted a hot drink after a long day and had to wait for people to finish their drinks and then make myself one. If it's a family room there should be 4 of everything. The tea bags are just thrown into the case and tasted really stale. Would be nice to have glasses or tumblers formcols drinks. No bin in main room so had to put rubbish into tiny bathroom bin I felt guilty.

The room is basic but bright and clean. Comes with a fridge, kettle, cups and some condiments. There is a sofa, fan, mirror, tv and a little wardrobe If you have mobility issues you would need ground floor, as there are a lot of steps to climb if on the top. Its quiet. Free parking and literally a 10 min walk and you are on the seafront. Its in an amazing location Its very secure as you have a key to enter the property and then a key to your room so only people staying have access I have stayed here 3 times now and it's been a great place to stay

Moonside took over what was once sunnyside, but for some reason they still haven't removed sunnyside information from inside a year on from taking over, so the notices have an incorrect contact number on them. We booked a twin room and got given a double but fortunately they were able to offer an alternative room We were given the family room, but what seemed odd was there were only 2 cups rather than 4 and one towel on each bed, so whoever was sharing the double bed were sharing a towel Could do with being supplied a jug as you can't fill the kettle up under the tap of small sink in the toilet (only place to get water). Only left with one spoon, no other cutlery or amenities, You can't check in until 4pm which is a shame, especially when staying for 1 night. Earlier access would have been useful, and then you have to be out by 10am

The property is located close to all attractions.

I have no objections

Close to beach and everything was as expected

Could of been abit cleaner

DO NOT ,I REPEAT DO NOT BOOK THIS ACCOMMODATION 😤 WAS GIVEN CODES FOR BOTH ROOMS THAT I HAD BOOKED FROM MARCH. OPENED 1 LOCK BOX KEY THERE OPENED 2ND LOCK BOX AND NO KEY. SOMEONE CAME OUT WHO MUST HAVE BEEN WORKING THERE WHO BARELY SPOKE ENGLISH AND JUST KEPT SAYING SOMEONE IN OUR ROOM. I CONTACTED THE PHONE NUMBER GIVEN AND OMG 😲 THE CONVERSATION WITH OWNER WAS SO RUDE AND UNPROFESSIONAL, SHOUTING AT ME OVER THE PHONE WAS NOT BOTHERED WE WERE STRANDED THERE AND QUITE LITERALLY HUNG UP ON ME. TRIED RINGING BACK BUT WOULD NOT ANSWER. CONTACTED THROUGH BOOKING TO GET A REFUND BUT STILL IGNORING. RIGHT THE ROOM THAT WAS AVAILABLE OMG , MY FAMILY HAD A 5 YEAR OLD WITH THEM AND THEY SAID IT WAS FULL OF DEAD FLYS 🪰, COBWEBS,WATER COMING THROUGH WINDOWS AND LOOKED LIKE IT HAD NEVER BEEN CLEANED. IF I COULD GIVE 0 😱 I WOULD HAVE !!!!! I ENDED UP IN THE PREMIER INN AT A COST OF NEARLY £500. SO ALL I CAN SAY IS DO NOT BOOK, OWNER IS VERY RUDE AND COULDN'T CARE LESS. STILL AWAITING REFUND FROM THE VERY RUDE OWNER. NEEDS TO BE TAKEN OFF BOOKING.COM SITE !!!!

Had gave our room to someone else. Rude owner.

Comfortable and fit for purpose

Shower only dribbles so could do with replacing

The location is brilliant, around the corner from beach, amusements & short walk to town. The price was great. There is a fridge. Clean large bathroom. Twin beds, ideal for me & my son. We have stayed here before so know what to expect. Comfortable & convenient. It's not a top star accommodation but we like it.

The curtains don't fit the window, they are to small. They are very thin & let the light in + car lights going past. They are hanging of the top rail. We have stayed here a few times & the curtains have been like this for years. You have to push a chair against the side otherwise there is a gap. The shower dial is fitted the wrong way round & at 1st we couldn't get any hot water. The top of the walls need a clean as there are cobwebs & spiders. There is no drawers so need to keep clothes in suitcase. Paintwork could do with a lick of paint.

Close to the beach. Room was clean

Customer service. We tried to call the day before to confirm , but no one answered. On the day my daughter went there early just to make sure the booking was confirmed, the guy there couldn't speak much English, gave her the keys showed her the room which she didn't ask for, then he said he wants £15 for early check in. She tried to explain she is coming back later and doesn't want to check in now, but he conveniently didn't understand her.

Nothing

All of it

The gentleman was very helpful and nothing was a problem.

Room very hot but thats due to the warm weather, we where supplied 2 fans, we just kept our bedroom door open during the day as it was very hot and couldnt open the windows as flys and wasps where invading.

Easy access , lovely room , just two minutes away from seafront .

No toilet roll upon arrival so purchased our own

The place was very close to all the things we needed and plenty of places to keep us entertained for the day. It was short walk from all pub food places arcades and The beach. The bed were comfortable and they provided a fridge and plenty of storage

No bin in room 6. Not enough toilet roll for a family room. Shower flooded constantly and no fan room was always hot.

Clean and good location

Nothing

tidy rooms with everything needed, comfy bed. didn’t use the television. shower was good.

staff member had no idea about any bookings or check in process. car park was difficult to find as the property has two different names