Erradale

There was mould all over bathroom ceiling and had no heating or hot water on last night but was not worth complaining as leaving early morning

Location of the Erradale was in the city center, parking was not on the property itself but in the street which we found okay. Both distilleries were on walking distance and pubs/restaurants too. The room was clean and tidy. The host was quick in the response on where to eat in Campbelltown.

What was not clear was that we did not get a whole apartment but just a room in a house. We were under the impression with the photo's we would get a whole apartment but we did not. The room we stayed in felt cramped (a big closet that looked like it could tip over) and the bathroom could use some TLC.

Centrally located Clean room

Some damp showing on ceiling & damp/mould in shower area Quite expensive for room only for 1 night

Location was excellent. quadruple room was a good size. clean throughout. Host responded promptly when we had an issue on our arrival

From the description on Booking.com it was not clear that the living area and kitchen were to be shared with other guests. We have reviewed the description on Booking.com and it is definitely not clear that these facilities are shared. Guests in the room above us were noisy, coming and going after midnight.

The bedroom and bathroom were big enough. Television good.

Kitchen needs to be re-supplied with new utensils. The toaster was broken, there was no cafetiere, no scissors and cutlery/ utensils were a bit sparse. The bedroom was fine mostly but a chair and/ or table in it would be nice. I also saw a fitness room mentioned somewhere but there wasn't one which is fine but some of the space could be better utilsed.

Bedroom was fine

Unfortunately being of the older generation it was a " keylock " system, never having come across it before only saving grace for me was another guest leaving property showed me how to access keys, perhaps a little more info would have helped, tried phoning mobile number with no response?

The very nice shower room with unlimited hot water.

The two flights of stairs to my room, although I was aware of this when booking!

The property is absolutely spotless clean can not fault it

I ride an old Lambretta scooter so have heavy jacket and trousers however the plastic coat hangers were no match for my stuff and crumbled under the weight , On another note having stayed there before and had the pleasure of having a breakfast made by the owners this was sadly missing and it has seriously lost its homely welcoming feel it now feels like a youth hostel bring back the owners and their fantastic hospitality and breakfast . On trying to get my keys from the lock box I had forgot my reading glasses and trying to put in a code on a lock was a mission for me but I succeeded in the end

Central location in town. Place to store bicycles. Comfortable bed. Spacious kitchen and lounge. Plenty of fridge space.

Poor WiFi signal in bedroom on top floor. Couldn’t make ovens work.

Decent room and ensuite.

We didn't realise that it was shared accommodation. The dining room table could've done with a clean.

Host very accommodating and good communication prior to stay. Location is ideal! Thank you so much

1 No exterior light, making it difficult to see the numbers on the key box in the dark. Management should fit a motion sensitive light, or take the time to visit the property and switch on the exterior light for customers' convenience. 2 Wrong code sent by email for the key box outside the front door. When I telephoned for assistance in order to access the property, I was told "Oh, they sometimes change the code." Well, the management has a responsibility to check and ensure the correct code is sent to their paying customers, instead of leaving them out in the dark and rain. What should we have done if my phone battery were flat? 3 NO HEAT in the house right throughout the night. The temperature was 11 degrees on arrival. I set the radiator in the bedroom on, and when we returned from visiting my dying brother-in-law in hospital several hours later, there was no heating or hot water at all. Management should arrange for the property to be warm when customers arrive. Furthermore, you can see from previous reviews that the failure of the heating is a recurring problem - somebody from Australia complained that there was no heat at all for the last two days of their stay. Clearly, management have taken no effective action to rectify this. 4 No instructions provided on how to a) Set the temperature required on the thermostat (there are no buttons at all on it), or b) what to do if the heating fails completely. Having gone to bed cold and tired, we only discovered in the morning that the gas unit had previously tripped off. Management should provide written guidance on both a) and b). Furthermore, management should have sent somebody to address the problem as soon as possible - in fact, nothing was done at all. 5 Bedding totally inadequate for winter on the west coast, being summer-weight material, and no spare blankets in the cupboard in the room.

Fortunately, we had our own downy with us. Management should provide sufficient bedding to ensure warmth in the event of repeated heating failure. 6 In their e-mail, management stated "We can't wait to extend a warm welcome on your arrival." This is simply a lie - there was nobody there to welcome us, nor any intention at all for there to be so, and no welcome messages of any kind at all in the property. The only written "welcome" was a list of petty rules. Their contempt for their customers is obvious from this nonsensical, lying e-mail. 7 The upstairs bedroom is corbelled - that is, the roof slopes sharply from the wall to the centre of the room. The double bed is positioned under the slope in the roof, which means that anybody taller than the average 10 year old, is very likely to bang their head on the ceiling, especially if getting up in the dark. This room is NOT suitable to be marketed as a double room, and should contain only a single bed. The marketing of such a room as a double indicates pure greed on the part of the management. 8 There was a dirty frying pan in the sink in the kitchen, and the drying up cloth was dirty. 9 When I telephoned to complain about the above failings, I was quickly accused of being "abusive". But I had used no bad language, and I did not use any abusive terms. Their response to my complaint about their appalling service was simply a defensive tactic and an attempt to justify their own lack of action in rectifying the faults detailed above, especially the total lack of any effort to provide heating in the property. 10 When, in rushing to the hospital, we could not remember the revised code for the key safe, and therefore dropped the key through the mail slot, the management then complained to us for not returning the key to the safe (despite us informing them of where we had left it).

Die Lage ist sehr gut

Kein Licht mit Bewegungssensor bei Schlüsselboxen. Der Lichtschalter befindet sich im Innern, was für Gäste, die ankommen am Abend im Winter und den Code eingeben müssen,äusserst negativ ist. Die Küche wirkt ungepflegt, die Pfannen zerkratzt durch Pfannenwender, die nicht aus Kunststoff sind. Lediglich Salz verfügbar. Essbereich lieblos unsauber.

Enkelt att kommunicera med boendet och rent och fint.

Inget

Die Lage der Ferienwohnung in zentral und in der Einbahnstraße sehr ruhig. Unser Zimmer war unter dem Dach. Es besteht eine große Küche und ein großer Aufenthaltsraum ( die wir beide nicht benutzt haben). Unsere Fahrräder konnten wir in den Hof stellen.

Das große Manko war das schmale Bett, ca. 130 cm breit, was uns nicht besonders gut schlafen gelassen hat.

Zentrale Lage. In der Gemeinschaftsküche hatte jeder einen eigenen Kühlschrank.

Eingangstür war nicht abschließbar.

無し

メールのみの対応でスタッフと一度も会う事が無く、部屋の設備の使い方がよく分からなかった。また、部屋にはテーブルと椅子も無かった。

Lage sehr gut

広々してゆったり過ごせました

ないです