Abbey Holidays Loch Ness Luxury Self Catering 2 Bedroom Cottages

Location was fantastic Swimming pool Well equipped cottage

Pillows and mattress on double bed wasn't amazing

Fabulous location, very comfortable bed, pool facilities

Kitchen equipment a bit thin- no scissors, a grater, sieve, salad spinner. Would expect these things in property of otherwise high standard

Great location and comfortable and warm and beautiful surroundings and comfortable beds and large bath

The shower pressure upstairs wasn’t very strong and there was not a lot of boiling water from it if the heating was on too long which was needed as -7 but otherwise downstairs shower was very good and hot and heating worked very well

The property itself is lovely, but the experience was let down entirely by the management company. The location is beautiful, the service fell far below basic hospitality standards. They would benefit greatly from training in communication, professionalism, and customer care.

From the moment we arrived, Fernando was abrupt and unhelpful. After calling the number that had been messaging us about our arrival, he spoke to us as though we should already know the procedures. When we found him outside the main entrance, he didn’t greet us and gave rushed, unclear instructions. Despite the property being advertised as dog-friendly, he told me I couldn’t bring my dog (even carried) inside the main building and that it had to stay in the car. Overall, his attitude from the start made us feel like an inconvenience. When we reached the cottage, it was not the one we believed we had booked. Rather than checking availability or explaining the situation, Fernando simply told us to “speak to Booking.com,” even though we only wanted to know whether the cottage pictured in our reservation was available after a 12-hour drive from London. We asked to speak to someone in charge and were met by Elena, who focused more on proving that we had booked the wrong cottage than on helping resolve the issue. I showed her that the cottage numbers she sees in her system do not appear on the customer-facing Booking.com listing—something Booking.com later confirmed. Instead of helping us quickly resolve a simple mix-up, she made us feel as though we were being difficult. Eventually, we were moved to the correct cottage, but only after unnecessary resistance. The next morning, things got worse. I received an invoice from Elena for payment, even though I had already paid through Booking.com. She had also marked us as a “no show,” which would have caused me to lose the money I’d paid and be charged again. Booking.com confirmed this was incorrect and that she could have simply updated them about the cottage change. It also felt like an attempt to redirect the booking away from Booking.com to avoid a review. Communication remained poor. Even a simple question about where to get more firewood took over an hour and conflicting answers, by which time nearby shops were closed.

The cottage was clean, warm and welcoming. A great size for the four of us and a perfect central location in Fort Augustus and as a base for exploring the Highlands. The staff were very friendly and helpful and the Abbey was an amazing place, our children loved the swimming pool especially.

There wasn’t much private outside space / view of the loch / river, though I think there are certain cottages that do have this. It didn’t ruin our holiday, it just would have been a nice extra. We did also have an issue with the heating, though the staff (who were all excellent) did respond so quickly and advised us what to do when it went off. My only other negative point was that the beds weren’t very comfortable- this may just be a personal preference, they were just very firm.

Wonderful, cozy cottage with a breathtaking surrounding

It was Perfect

The extra facilities on the premises were a pleasant surprise. We were able to use the pool, sauna and steam room as well as the large chess set. The apartment was nice and peaceful with an outdoor seating area facing a little stream with loads of rabbits and birds. Very idyllic!

The booking system for the pool was over complex. Could do with simplifying the process and a more intuitive website.

Its location in Fort Augustus, ideally located to walk to all the attractions , shops and pubs etc

Hard bed, I know everyone likes different levels of comfort , but this would have been ok if recovering from a bad back maybe. We couldn’t really use the seating outside our cottage as we expected to do, we anticipated enjoying the beautiful grounds and surrounding whilst having a glass of wine or two, but the area infront of our cottage resembled a motorway service station with all the commercial vehicles. There was work being undertaken at the main building so we had 3 Ford Rangers and a Citroen bellingo parked outside, the 2 occupants of the Citroen spent most of the evening wandering about on mobile phones until 10pm Not what you wished for when I had taken my wife away for a birthday surprise. And the interior was furnished to a good standard, just a shame no one got round to finish grouting the tiles in the kitchen area or fixing the socket correctly.