Hotels 24-7 - The Old Knoll Guesthouse





6.1Average
(345 Ratings)
"Bed super comfortable"
Verified guestDon't miss out! Price and availability may change
High-end valueWell priced for this area
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Includes essentialsFree WiFi/internet and more
Hotels 24-7 - The Old Knoll Guesthouse offers accommodations in Newport, 12 miles from Motorpoint Arena Cardiff and 12 miles from Cardiff University.
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
$$$$
6.1Average
(345 Ratings)
"Bed super comfortable"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Bed super comfortable
4.0 / 10.0
the bed was comfortable
and the outside porch was nice
the bed sheets had blood stains on from previous guests maybe washed out but it was definitely visible on the bed sheets.
The toilet was absolutely not up to par,the shower didn’t give no cold water,there was a very loud drain sound that would run through the whole duration of being in the bathroom using the taps and went in the shower and it will give out a very very smelly drain smell and the bathroom just had a really bad smell altogether. it wasn’t up to standard on my end.
5.0 / 10.0
Customers relationship
Nil
3.0 / 10.0
A spacious room, TV that worked, and clean bedding. Four towels were provided, and they were clean. Help was available via phone, eg. to provide a plug for the bathroom sink. PIN codes to access rooms. Tea and coffee, two mugs, two cups and a functioning kettle.
No breakfast provided at the venue. All looked a bit tired, bordering on neglected, especially the bathroom, which was pretty grotty. Noisy late at night.
8.0 / 10.0
Basic room but very comfortable and everything you need for a comfortable overnight stay.
4.0 / 10.0
Name of property was different 'Box' not Knoll. On closer inspection the name Knoll was painted out.
No hot water in the basin; shower heater not producing hot water, only cold.
Smell of tobacco smoke in shower room/toilet.
crude shelf of mdf
No drawers or hangers for clothes
No decaffeinated tea or coffee provided
6.0 / 10.0
I liked the cleaners they were very pleasant and happy to help no matter what. I liked the bed was very comfy.
The other people in the hotel were very noisy late at night was unpleasant but that isn't the hotel fault
2.0 / 10.0
We had a nice big double room but .....
The whole set up seemed rather dodgy, they asked for a full photo of my driving licence. I wasn't happy about sending that as it could be sold on so we had to go and show it at a hotel a few miles away. They also asked at the last minute for bank details for a £50 damage deposit even though booking.com had already had our details. I didn't trust the whole set up so felt obliged to video the room before we left to show that no damage had been done. I suppose it seems like their clientele might need strict monitoring?
8.0 / 10.0
Easy access and
8.0 / 10.0
Stayed for multiple extended periods due to work commitments changing, provided me with the convenience of staying in the same room at last minute extensions, my work is ongoing but I have a break for a week, but on return I will be returning to stow hill, room service is understanding and accommodating due myself working nights and not wanting to disrupt my sleep so they would come and service my room at my request, I couldnt recommend this hotel and company enough 10/10
8.0 / 10.0
It was quiet
Road noise
8.0 / 10.0
There is clearly a little bit of upgrading going on but this was in no way detrimental to the stay. Maybe the bathroom could be upgraded but there was an abundance of hot water, a really comfortable bed, and a fan for these humid nights.
Paro was there when I arrived and was really helpful despite being busy, showing me the room, helping with luggage (I use crutches - so very grateful) and just being a decent guy.
Good value for money.
7.0 / 10.0
Good location once found with being about 10 minutes away from train station. Quiet room & easy access in/out of property.
Informed early enough on access to room & building.
Couldn't shut bathroom window & taps very loose for bathroom.
Booking.com location & what was provided by hotel were different address numbers at other end of street.
7.0 / 10.0
Not bad for the money
Nothing
1.0 / 10.0
If your going to run a guest house at least make it cost, no light shade no pictures in the wall cobwebs, little touched all broken bottles outside. To be honest a hell hole.
No love put into it, wouldn’t recommend.
7.0 / 10.0
The room was enough for what I needed; a bed, tv and a bathroom.
I really liked that the roof had both a plug in fan and a plug in heater, suitable for all weathers.
A walk away from town centre and easily accessible at all times for residents.
The property was good and tidy itself, however there was a smell of Mari***** when I went down stairs.
Perhaps somebody checking in on the tenants would be a good idea to vet them.
I would stay again myself but I wouldn’t take my partner or kids.
8.0 / 10.0
Room was just what I needed. Cleaners in everyday central to where I needed to be.
Other guests a bit noisy
7.0 / 10.0
I like the way I was sent my access codes before I arrived. It was a simple guest house. Almost like a house.
3.0 / 10.0
Close walking distance to the main train station of Newport.
Staff was very friendly and helpful.
Room was still occupied when we wanted to Check-In. We were told to wait 15 minutes to clean out the room, however ended up waiting for over an hour.
Room is extremely outdated and dirty, shower had no hot water at all (shower turned off when changing the temperature to hot).
7.0 / 10.0
No breakfast - I brought my own in a cool box. The bed was really comfy and bigger than your regular single
The shower head didn't deliver much water and the shower door was lopsided and wouldn't close properly.
1.0 / 10.0
There was nothing to like. We were given an incorrect address in our booking and ended up at a dilapidated tenement house that was dirty and had rubbish outside the door. We were told that nobody was in residence and to come back much later. We phoned the number provided in our booking and received no help. Seeing that we were in borrowed transport, our Newport hosts referred us to alternative accommodation. We phoned repeatedly to request a refund and were told that 'it was not policy'. (Is it policy to provide an incorrect address to booked accommodation?)
Repeated requests for a return call by management went unanswered. A complaint to Booking.com was answered with the inane response that the accommodation was available on the dates requested well after the event! I believe that a refund is warranted beyond the first night as the whole booking become a nightmare for weary travellers that had travelled a great distance. My recommendation to folk looking for accommodation: Avoid this property and Booking.com at all cost.
7.0 / 10.0
Great location for easy access to city centre. Public transport regular services. Helpful staff on site atm we stayed but they we're painting and improving the the rooms and communal areas. New carpets had arrived the day before checking out. I would recommend this to anyone looking for safe, reasonably priced central accommodation in Newport. Minutes from good pub, newsagents and petrol station if own transport.
The shower could have been a bit bigger but didn't spoil the stay anyway.
5.0 / 10.0
Was what I needed and staff were nice
Facilities and the room was rats
2.0 / 10.0
There was nothing to like about the Guesthouse.
This premises is trading under false pretences, there is no Old Knoll Guesthouse, the sign on the premises states 24/7 Box Guest House. This is the worst place I have ever stayed in and I have been in hundreds of hotels and guest houses over a 50 year period. This is a shabby run down premises, how Booking.com can promote them on your website is a mystery to me.
Do you check out the premises that you are promoting.
9.0 / 10.0
Convenient, clean and comfortable
Nothing
1.0 / 10.0
Only the staff and location is good
Nothing was working no light, no hot water. They could not fix it
1.0 / 10.0
I have nothing good to say
The room smelt disgusting, there was questionable stains all over, black mould in the bathroom, mattress was very old and worn, tiles broken in bathroom, bedding had hairs in, dust everywhere, bugs in the room, just generally dirty and not fit to sleep in
3.0 / 10.0
Close to places and room was spacious
Dirty mattress mouldy shower room … room next door bangin all hours playin loud music and smoking weed and aggressive arguin … sent message no response had a 5 yr old stayin in our room too
5.0 / 10.0
What I look out for in an accommodation is more location or quietness, cleaningness is my top priority. The bedding smelling like it wasn't changed after a previous use. The smell wasn't good at all.
1.0 / 10.0
Nothing. Disgusting.
Property was dirty, mouldy, out dated and not what was pictured on the booking. Wall paper coming off , window sills falling down. Nothing good about the property.
Refund was requested but denied.
1.0 / 10.0
Bin in room not changed during 4 night stay, no light shade on single ceiling .no change of towels. Shower did not work on Thursday which was the last night, the sink which is in the room next to the bed had mould around it and the plug hole was disgustingly grim- clogged with old hair . Also did not feel very safe or secure in the room- flimsy lock
5.0 / 10.0
It was quiet at night and the bed linen was clean.
A long walk from the station, address on Booking.com is wrong, as is the name. Communication poor. No answer when messaging or calling using Booking.com details.
Accommodation very basic and in poor condition, the building itself is very shabby.
I would not bring my wife here.
10.0 / 10.0
Fantastic location, 5/10 min walk from train station. Facilities were perfect, didn't use dining room but there is one available. Room was perfect, top floor, nice and quiet. Really lovely stay.
Everything was perfect.
4.0 / 10.0
chambre assez spacieuse à 15 min à pied de la gare, pratique pour aller à Cardiff.
La salle d'eau sentait très mauvais les égouts et le matelas plutôt inconfortable. La chambre donnant sur la rue était très bruyante. Pas de sèche cheveux et le mobilier très vieillot.
1.0 / 10.0
El momento en el que salí de allí huyendo.
Una habitación horripilante, la ropa de cama sucia, al retirarla, salieron al menos dos bichos, había telarañas hasta en el rollo de papel higiénico. Reservé la habitación confundiéndola con otra en la que había estado. Llegué muy tarde y, no me molesté ni en quejarme telefónicamente, salí huyendo.
4.0 / 10.0
Niente
La stanza era molto trascurata, con molta sporcizia (compresi due asciugamani molto sporchi) dietro un paravento, mancava una tendina oscurante ad una finestra, nel bagno mancavano pezzi di pavimento. Tenuta malissimo. Rapporto qualità/prezzo improponibile. Booking non può presentare strutture del genere. La moquette sulle scale forse è lì da decenni e non ne può più.
6.0 / 10.0
El TV smart, de buen tamaño. Ducha perfecta. Lava eléctrica y te a disposición.
Instalaciones medio pelo. La alfombra un poco sucia. Y las paredes manchadas . Y cero lugar de guardado.
FAQs
Is parking included with this bed and breakfast?
Parking is not specified as an available amenity at Hotels 24-7 - The Old Knoll Guesthouse. For more information, we encourage you to contact the property about where to park.
Is there a pool at this bed and breakfast?
We didn’t find pool listed as an amenity for this bed and breakfast. It may be worth double checking if a pool is important for your stay.
Is Hotels 24-7 - The Old Knoll Guesthouse pet friendly?
Unfortunately, this bed and breakfast is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotels 24-7 - The Old Knoll Guesthouse?
We found 4 amenities for this rental. This includes free wifi/internet, non-smoking, heating, and wifi/internet.
