Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter

We had a wonderful stay at Silk Hanoi Moment Hotel & Spa and were especially impressed by the outstanding staff. The location was perfect, right in the heart of the Old Quarter, making it easy to explore Hanoi’s attractions, restaurants, and shops. A special thank you to the reception team, especially the ladies on the morning and evening shifts and the gentleman who assisted guests during the late-night hours—they were exceptionally friendly, professional, and always willing to help with a smile. Their hospitality truly made us feel welcomed and well cared for throughout our stay

The only minor inconvenience was that guests need to go up one flight of stairs before reaching the elevator, which can be challenging when carrying heavy luggage. We also noticed a slight odor in the bathroom, possibly due to a plumbing or pipe issue. These were relatively small concerns and did not significantly affect our overall experience

Location was fantastic and the staff were very lovely and accommodating.

Nothing major. Very good value for money.

My friends and I were particularly impressed with the excellent customer service: the staff were warm, attentive, and always ready to assist with a smile. The location was also a huge advantage, as it’s conveniently situated in the heart of the Old Quarter, making it easy to explore nearby attractions, shops, and restaurants. Breakfast was another highlight, offering a good variety of options to start the day.

One area for improvement would be the air conditioning, as it could be more effective in cooling the room, especially during warmer days. Despite this flaw, we wouldstill recommend this hotel for its hospitality, great location, and satisfying breakfast experience.

It was convenient for one night

The rooms were very old and lots of ants and spiderwebs and the walls are falling apart