Gateway Hotel

On site parking for 8 or 9 cars. Check in disappointing, after driving nearly 5 hours it would have been nice to sit and relax for the 25 m8nutes before check in, which is 3 o'clock. We were greeted by a locked door and a sign saying "Check in 3 o'clock." We were allocated a room in the seperate annexe, not so good, obviously, for breakfast or if reception was required, if it is raining. On check in the staff were polite and informative. The decor, in general, was excellent, modern and funcional. It seems everywhere has had a recent revamp/upgrade. The room was roomy and, also, in "as new" condition. The ensuite shower room was very well laid out with an excellent shower. Hot water was "a plenty" and very quick to reach temperature. One oversight, in our opinions, was the lack of heavy curtains. The blinds in the bedroom are not ideal for security or light ingress. Tea and coffee facilities provided, but, no milk ?? Too inconvenient, in the rain, to walk to reception just for that. The bed was comfortable, however, the sheet and quilt combination was not to our liking. Breakfast, a small time window, was available 7-8.30, not ideal except for business/working people. No sausage or bacon ?? Turkey rashers ?? I know why, but, you can't really call it a "full English." Unacceptable. "When in Rome." etc. Aisha, the lady serving/cooking our breakfast, was very friendly, efficient and attentive. Checkout was another "unmanned affair" being instructed to leave our key on the table.

Nice clean and comfortable place, good breakfast too. All staff i met were friendly and helpful. The only issue i had was the external noise, it is on a very busy road and some windows didn't quite close fully. However I would definitely stay again.

Everything was good. Except for the fact that there were only blinds and no curtains on the windows. So when the sun can game up we were up also. Good breakfast and a nice pub right down the street. I would stay again but would ask for a room with curtains

Shower was held by zip ties, stains on the bedding but other than that it was alright for one night. Front desk staff not too friendly, I guess it depends on who’s there

Hey all What a suprise this booking turned out to be. I cancelled initially to see if I can get a cheaper hotel, but rebooked for same price(😌🙏thankfully) £80 but worth it. It's in an ideal location of Newport, motorway within a mile away. The two major Welsh cities aren't far off - even Bridgend that I visited prior to checking in, isn't far away. The best thing about the hotel is it is operated by a family of people who care and provide the best customer service - a Pakistani family, so Muslims who book with the breakfast only option, can be rest assured that it is 100% halal. The signing in is easy and Umar makes it very quick and hospitable. There's loads of parking. Rooms are clean and very elegantly designed. Breakfast is delicious the young woman and the the chef provide excellent food and theres great options for breakfast too - thank you so much to you both. I was really impressed with the pear tree at the back outdoors as your directed to your room and the our host allowed us to take some for ourselves - the pears taste really nice by the way 😋 Forgot to mention there's not much to see in the actual city of Newport but shouldn't put you off from booking the hotel as I mentioned the other cities nearby. I'll be back at the hotel when I visit the North of Wales when I'm back soon. Overall the Gateway hotel is a smooth one night or a weekend stay - Thanks so much to the host and his family. Will be coming again in the future.

A lot of money has been spent on the hotel so you can safely ignore older reviews about the poor state of the property and furnishings.However the unfinished electrics are a bit concerning and the hotel signage needs improving - very easy to miss it.

Nice property that appears to be in the middle of a refurbishment. Reception staff had gone out when I arrived so had to wait to gain access to the property. Room was comfortable with newly fitted carpets, however no air conditioning or fan available, this meant leaving the window open and noise pollution from outside resulted in a disturbed sleep. Large shower in the bathroom with plenty of hot water and good pressure. Breakfast was average and only served until 8:30am.

A great trip, it was handy to Walk into Newport to catch the tea onto Cardiff for a concert. You can see a major reverb has been done on the property. Lovely and quiet.

My wife and I booked the Gateway just a few days before our stay, as we were attending an event in Cardiff. It turned out to be a very good choice. I'd rang in advance to see about early check-in, which was helpfully accommodated by the staff, and our room was just what we needed for one night. It was comfortable and clean, there was parking outside, and the breakfast the following morning hit the spot too. It was no more than quarter of an hour on foot to Newport train station, all main road and into the centre, and we had no problems walking back after midnight. Don't expect high-class luxury but if you just need a base for your stay before going off elsewhere, you won't go far wrong.

Very clean tidy and friendly staff

Ok for the price. Unfortunately no hot water in room.

On first appearance the room looked nice, at bed time I discovered body fluid stains on the bottom sheet and holes in the duvet cover, we used the top sheet to lie on, the bottom sheet was too small for the mattress, the toilet roll was virtually empty and I had to use tissues out of my bag, breakfast time was a disaster, the continental breakfast was extremely minimal, on the full breakfast only turkey rashers were on the menu, not offering normal standard bacon, i have intolerances and allergies to certain foods, so opted not to have the turkey rashers, my food came nicely presented and the staff are lovely, I cut into my sausage, the texture and colour didn't appear normal to me so I queried what the meat was and discovered it to be chicken which I am allergic to, I asked if anything else on my plate was cooked in the same pan as the sausage and was told that the hash brown was cooked with the sausage. If I'd have eaten these products then I would have been extremely poorly, the menu never stipulated that the sausages were made from chicken and we were never asked if anyone had any allergies. My breakfast was totally ruined. My overall experience is 2 out of 10 and I wouldn't recommend this place to anyone, the dining area acts also as a storage space as there are kitchen items and a oil filled radiator stored underneath& around a table, also a large linen press. How this establishment got rated as a hotel beggers belief. A partial refund would be most welcome

Our room was clean but was small

Lovely clean modern room. Lots of clean fresh towels. Nice thick carpets and so no disturbance from below room. Large shower area with good water pressure. Sadly it had no shelf to put shampoo and shower gel whilst in there. Lovely white cotton bedding. The only minus with the room was that it was very warm, i know its i Wales and not noted for warm weather. A fan in the room would be a good addition just in case any more warm days bless Newport. Breakfast was plentiful and the ladies very pleasant too. I had requested ground floor if possible due to my poor mobility, i was emailed a day after booking to say no family room available on ground floor for my date. I asked for a room as near as possible to the stairs as i would manage them albeit slowly. We stayed in room 14 which was at the top of stairs. A really nice place and would definitely stay again.

Property itself was nice nosey around

When we arrived at the Gateway Hotel at 3.30pm the front door was locked, so had to phone the hotel to let us in. The reception was closed, when they said it would be manned from 3pm to 10.30pm. The double room was clean, but no information folder found in room. No fire escape information given. Breakfast was ok, but we did miss the proper pork bacon. On the postive side, we requested a ground floor room, which was given.

Again, reception almost doesn't exist lots of waiting outside for some to open door. No breakfast because refurbishment received £5 refund. Heating is switched off by night I think from 12am till 7:00 am very bad when is outside between 1 and negative temperature.

Nothing

Property under going refurbishment

Paid for a double room and was given a single room, this was no bother as the lady at reception apologised and put me into a double room. Got into my double room and it was filthy, it was late, I had a long day and wanted to crash. Instead I went out for the whole evening until 10pm so I would not have to sit in a filthy room, and on my return I could go to sleep and leave first thing in the morning. I pulled my bed covers back to get in bed and it was covered in blood stains, big patches of blood all over the sheets and duvet. I threw the bedding on the floor and slept in my coat for the night. Absolutely disgusting, never again.

Nobody at the desk when we arrived and hotel locked. Lady serving breakfast cried the entire service. Also breakfast is only 7.00-08.30 which should have been stated on booking because I ended up paying for breakfast I couldn’t have as I was unable to get up on time- 4 breakfasts paid but only 2 taken. Also cleaning lady thought it was appropriate to knock on the door and ask when I was leaving before check out time and demanded my room key. Could do with some lessons on manners and etiquette.

Pleasant enough for what i needed. Room was spacious, shower was hot, amenities where available.

Very good value, breakfast was good, room was clean and functional. Only 10 minute walk into newport centre

All in all another good stay

On arrival to the hotel, we had to wait for a little while before the owner opened the door next door and asked us to check in there. No signage to indicate this was the case. The room looked like it was recently added in a new block at the back of the main building. The room itself was clean enough but the towels were a bit shabby and had a fews holes in a couple of them. Breakfast was nice enough.

Good for a one night stay, cleanliness could be better ie toilet seat broken off.

I could only get breakfast up to 8.30, very poor! Keypad at entry did not work, lucky I got back before the reception closed.

It was a perfect room for night. Clean and comfy

A great no fuss place to stay, run by a friendly family team.

Clean and well maintained rooms. Fresh linen, towels and toiletries provided. Happy with the stay

Can see property being updated but still managed to keep it clean ans tidy.

It was an unpromising start as reception was closed when I arrived at 3pm to check in. There was a phone number to ring. The lady seemed surprised that it was 3 o'clock but said she would come. I had to wait outside for 15 minutes, which was a little irritating, however once checked in, I was very pleased with the room. An unexpected upgrade to a twin room from the single room booked. And it was a nice room, seemed newly refurbished, tea coffee biscuits comfortable bed. I was also pleased with the easy free on site parking.