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Holiday Inn El Paso West - Sunland Park by IHG

Top rated by guests

Fitness facility

Suite, 1 Bedroom | Premium bedding, desk, laptop workspace, iron/ironing board

Premium bedding, desk, laptop workspace, iron/ironing board

Premium bedding, desk, laptop workspace, iron/ironing board

Premium bedding, desk, laptop workspace, iron/ironing board

8.0Excellent

(1,407 Ratings)

"Clean room"

Frances

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(1,407 Ratings)

Hotel in El Paso, TX

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, Pool and more

About this hotel

Hotel with free parking, 10-minute walk to Sunland Park Mall
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite.
Housekeeping is available on request.
Holiday Inn El Paso West - Sunland Park by IHG offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Map of El Paso, TX

city location on map

Nearby attractions

El Paso Chihuahuas

War Eagles Air Museum

San Jorge recreational Zoo

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.0Excellent

(1,407 Ratings)

"Clean room"

Frances

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(1,407 Ratings)

Hotel in El Paso, TX

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, Pool and more

Map of El Paso, TX

city location on map

Nearby attractions

El Paso Chihuahuas

War Eagles Air Museum

San Jorge recreational Zoo

Available Rooms

About this hotel

Hotel with free parking, 10-minute walk to Sunland Park Mall
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite.
Housekeeping is available on request.
Holiday Inn El Paso West - Sunland Park by IHG offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.0 / 10.0

Excellent(1,407 Ratings)

4.0 / 10.0

Ok

4.0 / 10.0

Did not eat breakfast

3.0 / 10.0

Staff was very nice. I asked for an easily accessible room for my elderly father. I don’t know if the clerk didn’t understand the layout, but it was dangerously difficult for a 77 year old man with a walker to get to the room. The concrete was not level or smooth, and where he told us to park was further than another spot we found later. The carpets were old and stained, no chairs to sit in. The beds were comfy, the bathroom was clean. The heater knocked and rattled all night, but I was too tired to deal with it. Overall, good location, nice people. Just needs some upgrades and TLC

2.0 / 10.0

No hot water, bearings bad in bathroom exhaust fan, stairs to 2nd floor are a tort waiting to happen…

4.0 / 10.0

Staff was very friendly at check in and gave me good directions to my room. This is a sprawling property. The room looked recently updated. The bed was comfortable. The room itself was clean, no odors an a good size. There were a few wear and tear items the needed attending to, such as a sliding closet door that had come off the track. Some stains on the carpet and a few scuffs on the walls.

1.0 / 10.0

Heater was so loud we had to turn it off and it's wintertime

1.0 / 10.0

This had to be one of the worst rooms I've ever stayed in! The carpets were very dirty and contained alot of debris where it seemed they had not been vacuumed. The ottoman in from of the sitting chair was filthy! Curtains were torn, tub had dead bugs in it, the spigot in the tub was practically falling off and anytime I wanted to go in or out it was a veritable wrestling match to just get the door open. I didn't adress this with the location because there seemed to be no management available. I also didn't make that effort because if the management truly cared about the comfort of your guest they would have never allowed a room to be offered in that inthat manner. I reached to the hotel management but all they said was that they would provide "feedback" to the location. I even offered to send pictures.thmareawi

5.0 / 10.0

Yes

5.0 / 10.0

Bar was ok, but they ran out of the whiskeys I liked. Staff was awesome though and really accommodating. I only got my room cleaned once the whole 2 week trip though. You have to pay for breakfast, and it’s made to order, not like a “go grab what you want” situation at other hotels

3.0 / 10.0

Appearance and cleanliness was great, as was the staff at check-in. But the heat didn't work, nor did the floor lamp,and the out

4.0 / 10.0

Room was great and the staff were friendly and helpful. The only downside was you're near the freeway so there can be a lot of traffic noise, be mindful if you're a light sleeper, bring earplugs. Overall i would stay again and recommend it

3.0 / 10.0

Not that clean...

2.0 / 10.0

Breaksfast was super crowded and not there were not enough waiters to help everyone althought food was good

2.0 / 10.0

Horribly understaffed. Line was out the door for check in. Took 30 mins just to get a menu for breakfast. Took an hour to get food. The only reason i could actually eat was because my flight got delayed.

3.0 / 10.0

We requested a room for a person with a disability, but the bathroom was not accessible as it only had a bathtub. We requested a bathroom chair, but they didn't have one. The room wasn't cleaned, and we only stayed for two days. The phone didn't work to contact reception, and there was no TV remote.

1.0 / 10.0

Long story short: we were traveling with our 5-month-old baby, and when we arrived at the property, our room had no hot water—which is an essential necessity, especially when you have an infant. I understand that maintenance issues can happen, and I’m not unreasonable about that. What truly upset me was the response from one of the front desk employees. When I brought up the issue, his response was: “The hot water takes time to come out, and that’s why you don’t see it.” This was not only completely incorrect, but also dismissive. Two members of the hotel’s own maintenance team came to the room and both confirmed that there was indeed no hot water running at all. My point is this: your staff — or whoever is responsible for training them — needs to understand the importance of honesty when dealing with maintenance issues. Do not lie to guests, and do not blame them when the hotel is failing to provide a basic necessity like hot water. This kind of response is unacceptable and reflects poor customer service and even poorer training.

5.0 / 10.0

Great staff, great room.

5.0 / 10.0

Far superior to other locations around this area. Very kind staff, and love the layout of the whole property. Have stayed here twice and both times have been great.

3.0 / 10.0

room was just fair… looks like a new building was built in front of a set of old apartments that got converted to this holiday inn … whole place except newer front lobby building is in dire need of being torn down and replaced with a new real hotel!! brett at checkout today was awesome and kind, friendly, and helpful!

5.0 / 10.0

Room was good. Bathroom tub needed a better scrub (stained). Otherwise, a reasonable place to stay and well located.

5.0 / 10.0

Great staff

5.0 / 10.0

Place was nice.

5.0 / 10.0

After a 12 hr drive from Texas this was the perfect place to rest. The staff was quick friendly, the hotel lobby smelled like a tropical paradise! Our room was clean, plenty of space clean towels and there was ample parking.

5.0 / 10.0

Wonderful service,quiet environment. Loved the location, staff was cery friendly.

5.0 / 10.0

good

3.0 / 10.0

Ok for a couple of days, room had a ceiling leak, we reported to the reception and nobody went to fix it, it rained two days back to back, one of our luggage got wet, overall

8.0 / 10.0

Staff is very nice. Property is a little outdated (very apparent in bathroom: tub/toilet), A/C kinda noisy along with the interested traffic beside the window. Bed was comfy. Good for the price.

8.0 / 10.0

Enjoyed the stay, it’s close to a lot of different restaurants and shopping centers, in checking a mall and casino nearby. Hotel was clean and most of the staff were friendly and helpful. The rooms refrigerator didn't work. The bartender seemed bothered that we were having a drink at the bar, maybe she didn’t feel like working that day.

6.0 / 10.0

The staff is amazing. The lobby restaurant and pool area are beautiful. However, some updates are needed like install new snack and ice machines where the old ones used to be. Fix the water fountains so they do not look like glorified ash trays. Lay grass or new turf in place of the old worn out sun beaten turf. With improvements like these this place would be amazing.

1.0 / 10.0

This was there in front of room for 4 days. They didn’t come to clean for 4 days in row.

10.0 / 10.0

Clean room

5.0 / 10.0

This was definitely different from other hotels with a staircase in the room I thought it added a neat touch and the bedroom was separate from the living room overall very welcoming stay and the staff was very helpful

8.0 / 10.0

Clean room and pool

10.0 / 10.0

My family and I enjoyed our stay. We enjoyed the pool, Jacuzzi, gym, and breakfast. This was our third time staying at Holiday Inn Express. Highly recommend.

8.0 / 10.0

Nice hotel, wish I didn’t get the suit because we had to walk up the staircase to our bedroom lol… but other than that it was all a beautiful hotel to stay… loved the pathways it had… it was a nice romantic walk…

10.0 / 10.0

Everything was Great. Staff was nice and accommodating. The room was clean and comfortable, the Dove brand shampoo/conditioner & hand soap was better than what other hotels offer. Breakfast had good options. Next time I'm in El Paso this will be where I stay. Thanks for everything.

4.0 / 10.0

Like out dated

10.0 / 10.0

I was a bit worried about the security of the parking lot. Could not see our car from the room. Nothing happen but I was a bit uneasy. On the other hand the staff was nice and friendly.

10.0 / 10.0

Rooms are nice and easy access to freeway, malls and restaurants.

6.0 / 10.0

The staff were friendly and helpful however the attention to detail in terms of the care of the property was lacking. For example the rug in the room was very stained, toilet paper holder was broken, there was a whole on the wall, and the property had a lot of weeds within the rock landscaping. It was an ok stay just lacks some of the upkeep that shows attention to detail that I have experienced at other Holiday Inns.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Holiday Inn El Paso West - Sunland Park by IHG. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Holiday Inn El Paso West - Sunland Park by IHG pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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