BB 10 Serpotta - Palazzo Riolo & Restaurant

Good accomodation close to te city center

L'hôtel est bien placé mais pour se garer c'est une galère infernale. Pour les chambres rien a dire de particulier.

Difficultés a obtenir le code d'entrée vu notre arrivée tardive (23h). Nous avons demandé pour un emplacement de voiture il nous a été retorqué que le parking n'était pas leur propriété alors qu'il se trouve sous les chambres????? Le petit déjeuner est servi en dehors de l'espace nuit sur une avenue très bruyante. Le personnel est peu agréable limite impoli. Petit déjeuner succinct et peu généreux. Manque de tasses (réservées aux clients habituels) donc servis dans des verres. Grille pain en panne. Temps d'attente long pour l'obtention de café, d'eau chaude ou de lait.

La chambre était confortable, moderne et très bien située

Les cintres en fer et il n’y en avait que 3

I feel bad for the owner as if it hadn’t been for the egregious, dangerous, and inexcusable behavior of the restaurant staff with whom you must make 1st contact to make the B&B management aware you had arrived to checkin our review would more positive probably garnering a n 8. The waiter was angry, bothered, and claimed to know nothing about gaining entrance to the property. A female staff member was equally rude and dismissive. If it hadn’t been for a 90 year old Italian gentleman from the neighborhood confronting the waiter we may not have gained access to our prepaid room. The old gentleman forced the waiter, who in turn forced the waitress to finally make contact with the manager. The waiter was an especially nasty piece of nothing the waitress not far behind. The manager, who spoke perfect English as well as Italian, once contacted promptly met us at the property and was pleasant, professional, and apologetic but the damage was done. It’s a scary and gut wrenching feeling to be exhausted from travel, arrive at your digs and be dismissed as nonexistent and be abandoned in a new city with no recourse. To us Palermo, and Palermo only, felt heavily controlled by mob behavior, the vast majority of the people, like people everywhere, are wonderful, kind, and generous but a great percentage in the tourist industry are definitely trying to scam and rip you off. After 4 nights we have no interest in returning there. Not so with the rest of Sicilia we visited being so beautiful and friendly. God bless the charming older gent that helped us, he got involved.

The fact that the very people responsible to help you gain access to the building and your room meet you with hostility and when pleasantly asked simple questions, albeit in a mixture of Spanish Italian, deny knowing what you’re talking about angry we would dare bother them with request or questions that didn’t concern them in any way.