Boutique BnB Dolcevita

The property was conveniently located in the center of the old city of Palermo. The hosts were gracious, the building was architecturally charming and the full breakfast was exquisite.

We have no dislikes.

Location was very advantageous for getting around on foot to the marina, food, sights. The bed was comfy and the pillow I am looking into getting one for home. The little balcony was nice for fresh air and take in the sounds of the city.

Nothing I can think of!

We stayed in the Romantic Suite with sea views. The room was excellent. Large, clean, nice views and lovely bathroom. The building has been built to a high standard and is very close to a nice harbour area. The triple glazing does it's best to keep traffic noise to a minimum.

Not a criticism of the hotel, but the streets of Palermo are strewn with rubbish, discarded cigarette butt's and dog muck. Graffiti all over. How can they have such disregard for their own city ? Going back to the boutique bnb. Unfortunately for the high price paid, we would expect a better breakfast. No juices, not a huge choice, and if you didn't get up early enough (i.e. 15 minutes after the start) everything was depleted and very little was then replenished. Breakfast staff had no interaction at all. There was access to a communal kitchen on the 3rd floor, but we would expect tea and coffee making facilities in the room at least.

I appreciated that my celiac disease was taken seriously and that gluten-free options were provided for me at breakfast. This was important to me, especially while travelling, and I appreciate the effort made to accommodate my dietary requirements.

Unfortunately, there were several issues that negatively affected our stay. Cleanliness was the biggest concern: during our three full days, the apartment was cleaned only twice and not thoroughly. There were visible shoe marks and stains on the sides of the bed and stains on the white bed frame from previous guests. We also saw cleaning staff sitting in guest rooms talking and laughing while rooms were still being cleaned around 2:20 PM. The shower was leaking and caused the bathroom floor to flood whenever we used it. Communication before arrival was also poor, as I contacted the property a day beforehand regarding my celiac disease and received no response, leaving me unsure whether I needed to bring my own food. Breakfast choices were very limited, particularly because pork was the only meat option, with no alternative such as chicken or turkey. As I am pregnant and celiac, finding suitable food while travelling is already difficult. We asked whether a simple gluten-free sandwich could be prepared for our journey, but the request was refused, which resulted in us searching for an open shop on a Sunday night to buy gluten-free bread and groceries. The staff also appeared very young and inexperienced, had limited English, often seemed unsure when handling requests, and were frequently on their phones. Considering the price, we have stayed in hotels in more expensive destinations for a similar amount and received a significantly higher standard of cleanliness, service, facilities, and hospitality. Finally, after leaving my review, I was contacted by the property and asked to delete it, which I found highly inappropriate and unprofessional. Guests should be able to share their genuine experiences without being pressured to remove their reviews.