The Quay Inn

Even though it was Christmas Day, Collette was happy to check us in early am. Fab sea view, clean room with good facilities and storage. Breakfast was excellent and included in the price. Our dog was welcomed and we didn’t have to sit like outcasts in another area. All the Team were friendly and super helpful. We enjoyed our 2 night stay very much and will be going back soon.

Nothing!

Large comfortable sea view room. We had free parking directly outside the front of the pub. The staff were friendly and the breakfast was very tasty with quality ingredients. Great value for money.

Fantastic location, large room, clean and comfortable bed. Really good well cooked breakfast and nice friendly helpful staff.

The room was large and the shower was good but the room could do with a bit of an update and not be quite so basic but again for our one night stay it was perfect.

Excellent staff, very welcoming

All good

Breakfast was served in good time,sausages were a littler under cooked,location was perfect for our needs.

One side of the bed was bad ,every time you moved the springs was very noisy.

The staff were really friendly and helpful. Food for dinner and breakfast was beautiful, very filling, fresh and tasty. Room was a good size with sea front view and good amenities. Also free parking was provided. We've booked again for next year.

There's no lift so we had to walk up 2 flights of stairs but the staff helped us with our cases so no big issue.

The staff was very good with us all and we had loads of fun there as well and we met new friends there too we all loved it so much thank u all x

Everything there

The room was ideal for a family of 2 adults and 2 kids with interconnecting rooms inside a single front door. The view from the balcony was amazing. The rooms were spacious and comfortable. The breakfast was superb.

Maybe a minor refresh to the decor.

The Breakfast it's self was excellent.

We were one of two other occupants at the time and for some reason the three tables were laid close together in a row. It was rather like being in a school dinner hall. Large room with plenty of other spare tables so we could have been split up. The Dining Room was in total silence with no background music. The Bedroom and Bathroom could have been cleaner. The Bathroom had mould on the upper walls.

Near the sea.

A few cobwebs in room.

Atmosphere was good, but because of the friends we were with, anywhere would have been nice.

The welcome from the landlord was rude, the landlady never once spoke to us. Said welcome, ask where we were from, nothing . Nadal! Cant believe it won a 4 in a bed award, cant see how..... room was comfortable, but alot of dust found, looked nothing like the rooms on 4 in a bed thats for sure.

Location

Could not see view from balcony due to an advertising poster

In a lovely area by the coast and amidst attractive older world buildings. Clean and comfortable and reasonable price.

Very quiet with few people in the bar, we were told changeover day for Minehead. Staff did not seem very welcoming. Room very small and entry after closing time and exit before opening time via spiral fire escape.

The location was good. Had a spacious room with sea view. Breakfast was ok.

The stay was badly let down by the state of the room on arrival. The toilet had not been cleaned and there was thick dust on the bedside lamps. The property is in serious need of a facelift and requires better cleaning staff.

Staff were friendly & helpful. Breakfast good although a limited choice. Bed & bathroom clean. Room okay though a little small.

Unfortunately the room itself was very dusty & felt grubby for example the skirting & edges of the furniture sticky dusty & with large cobwebs hanging from the ceiling. Although the bathroom clean the walls let it down, pealing walls & dirty. The bed had a thin mattress & was extremely uncomfortable. The whole place needs some TLC.

Collette went over and above to provide everything we required, special milk and the breakfasts were fine, done to our requests. Free on street parking immediately (a few yards!) from the entrance. We slept well, with blackout high quality curtains, and during 'Inn' opening hours access was very easy through front door. Barman was really good - anxious to please and chef was excellent. Other staff were very friendly. We had a great stay!

This IS being ultra fussy! : No front access 'out of hours' rear access was OK but up a spiral fire escape type stairs. Council trees along road/beach frontage obscured the otherwise great sea view. Not a lot of choice of cereals and no fruit. Toast would have been better in a rack, on the plate it melted the butter, and some places provide it earlier so that a piece can be eaten while waiting for the cooked element (which was very 'full English' if required.)

Breakfast was ok Convenient to town centre

Room is tired stained bedside tables, lamp shades ripped Very dusty, Toilet seat broken Can feel bed slats through mattress

Staff are so friendly and helpful. Room size good. Breakfasts cooked to a high standard and evening menus comprehensive and of excellent quality.

Cleaning not up to standard, dust on skirting boards and corners of the room.

The barmaid was fabulous very warm friendly and helpful . The chef was fantastic made excellent food and communicated well. The owner of the hotel was most unfriendly and lacked people skills and not supportive . The hotel was basic and very run down and not worth $ 210 Adult per night .

Location was excellent

Lovely old pub with great food,best breakfasts ever. View from the room was great. All the staff were really lovely here and couldn’t do enough for us.

Nothing really.

Peaceful, away from the hubbub of Butlins. Fantastic breakfast options, and a lovely beer garden high up behind. Quite a few steps up, but well worthwhile.

The only minus ( personally) was the steps up to the room….. but again, worthwhile.

Great location, bright airy room with a nice view Good breakfast with great service

Stained carpet, walls and door bottoms needed a good clean Broken lampshade

Nothing

The owner’s behaviour in particular which was marked by rudeness and the use of offensive, derogatory remarks — particularly directed towards our little French Bulldog, a defenceless animal. Such behaviour is entirely unprofessional, deeply disrespectful, and wholly inappropriate in any customer-facing setting. The venue itself, including our allocated room, was in a poor state of repair, with a pervasive unpleasant odour and an entirely unacceptable standard of cleanliness. These conditions fell far below any reasonable standard one should expect. When I attempted to raise these issues directly, the owner responded with complete disregard, displaying neither a willingness to resolve the matter nor any acceptance of responsibility. Instead, I was met with a hostile and rude demand to leave the property immediately. This level of conduct, both in terms of behaviour and property condition, is unacceptable and should not be tolerated. I trust that this matter will be investigated promptly by the appropriate authority, and that robust measures will be implemented to ensure no other guests are subjected to such treatment in the future.

Nice location, lovely views and nice atmosphere. Beds are very comfortable and had a really good nights sleep. Cooked breakfast was amazing with good quality ingredients.

Rooms could do with a deep clean, tea/coffee stains on furniture, fair bit of dust and cobwebs around room. Furniture could do with a revamp. Carpets could do with a shampoo just to freshen the room up.

There was an old pizza box on the balcony from a previous visitor. Soap dispensers were empty.

The location, the friendly staff, comfortable bed

My bathroom was not cleaned properly. The toilet, basin and shower were clean but the floor, the top of the bin and other surfaces were not. No shower gel, no shower shelf which was awkward. Breakfast was adequate, no fresh fruit which is unusual these days.

Reasonable

Old dirty pub in need of a lot of TLC

Very good food and Service

We could not enjoy the nearby attractions recommended by Booking.com as all but one required us to swim across the Bristol Channel, about 28 miles or a 95 mile 2h20 minute drive. Some "LOCAL" attractions

The family room was very good , and the stairs out side was a good way to the room after hours and the balcony was lovely seeing the sun set

Nothing

Nothing apart from it had pool table

It was so dirty. The room had a bad smell from the cooking downstairs, Lady was rude when we approached her. The second day a different lady was fine & helpful. Breakfast on the first day was awful. Second day breakfast was better. Pooh down the toilet when we arrived so it couldn’t have been cleaned. Curtains were falling down. Walls were dirty. Mastic round the shower was orange not white. Cobwebs ever where. Electric Extension leads everywhere instead of safe plug sockets. Carpets needed a good clean, we couldn’t put our clothes in the drawers because they were so dirty. No doors on the wardrobe. The space to make tea was covered in stains. The kettle lead was to short we had to put it on the dirty floor only because it felt safer than pulling on the lead. The whole room was covered in dust dirt grim & cobwebs. All the skirtings were covered in so much dirt & dust. 3 of us were staying there but one of us went & stayed somewhere else because of all this he couldn’t stay where it was so bad.