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FIVE Zurich - Luxury City Resort

Top rated by guests

Lounge

Premium bedding, pillowtop beds, in-room safe, individually decorated

Premium bedding, pillowtop beds, in-room safe, individually decorated

Shower, eco-friendly toiletries, hair dryer, slippers

Garden view

8.4Excellent

(237 Ratings)

"Amazing property, staff was very tentative and nice. I’ll definitely be back "

James C

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(237 Ratings)

Hotel in Zurich City

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with 3 restaurants and a full-service spa
Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
FIVE Zurich - Luxury City Resort offers 149 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 48-inch LED televisions come with digital channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desk chairs and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at FIVE Zurich - Luxury City Resort

Pool

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

TV

Gym or Fitness Center

Garden

Map of Zurich City

city location on map

Nearby attractions

Swiss Museum of Transport

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.4Excellent

(237 Ratings)

"Amazing property, staff was very tentative and nice. I’ll definitely be back "

James C

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(237 Ratings)

Hotel in Zurich City

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Zurich City

city location on map

Nearby attractions

Swiss Museum of Transport

Nature and Animal Park Goldau

Available Rooms

About this hotel

Luxury hotel with 3 restaurants and a full-service spa
Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
FIVE Zurich - Luxury City Resort offers 149 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 48-inch LED televisions come with digital channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desk chairs and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

TV

Gym or Fitness Center

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.4 / 10.0

Excellent(237 Ratings)

3.0 / 10.0

The room was nice, but over 4 days we jolle 10+ bearded crayfish, so they have a problem The staff was way over their head, 2 times we got disturbed by room service after they had cleaned the room, they would like to hear if all was ok And then again at 22:30 with picking up a tray that we did not have, guess it was wrong room The bar kept on asking if we came from the restaurant, having an attentionspan like dory from free Nemo No maps of where to find what I tried a lot of different hotels, this one was just a bit off somehow.

5.0 / 10.0

Upscale property. Excellent food, restaurants, bar and spa. Definitely will stay here again.

3.0 / 10.0

Thr roo. Was far from the main building and seemed old and warn. No view and uncomfortable bed.

10.0 / 10.0

Amazing property, staff was very tentative and nice. I’ll definitely be back

10.0 / 10.0

Great facilities

8.0 / 10.0

- Some Staff are less than expected honestly - very disorganised services - long waiting time to respond to phone calls by receptionist

8.0 / 10.0

Superb rooms, too many staff members do not speak one of the Swiss languages.

6.0 / 10.0

Hotel is great if in main building. East wing is quite bad

10.0 / 10.0

Beautiful grounds, big room. Food nothing special. Staff friendly but slow - seems more cultural and more relaxing than it is frustrating.

10.0 / 10.0

Great

10.0 / 10.0

T

10.0 / 10.0

The staff were amazing, made me feel like a princess taking my bags, getting me a coffee to take away in the morning and driving me to the train station. Couldn’t ask for more. Room was lovely. My only criticism would be having to walk back from the east wing with bags on the last day as it is quite far. Would definitely stay again!!!

10.0 / 10.0

Modern hotel with spa and easy access to public transport

10.0 / 10.0

One of the better choices in Zurich.

10.0 / 10.0

We love our stay at this hotel. Excellent customer service.

5.0 / 10.0

Great time with my family

10.0 / 10.0

It was a nice stay… everything was good

10.0 / 10.0

Generally it is good hotel very nice staff snd helpful clean and comfortable

8.0 / 10.0

The hotel rooms were extremely small, similar to those in an IBIS hotel. We were sent to rooms in a different building, which was located among residential buildings and had actually been a residential building converted into a hotel. On all booking platforms, only the main hotel building is advertised, and nowhere is it mentioned that you might end up staying in a separate building far from the hotel. It was definitely not worth the money we paid.

1.0 / 10.0

This was my 2nd stay and it was very unpleasant. During my first visit, I forgot my Chanel makeup bag and medication at the hotel. When I booked again two days later, called ahead to request my items upon arrival, but they were locked away and unavailable. In the morning, there was no note left for the next shift, so I had to explain everything again. It took 40 minutes to locate my belongings, despite my urgency for a business meeting. All this time, I asked to see the manager, but the receptionist insisted no one was available. Then they even said, “Do you get what I am telling you?” and even raised his voice at me. Eventually, I did managed to meet with the GM, who apologized, but overall, it was a very disappointing experience.

10.0 / 10.0

Amazing overall, luxury

1.0 / 10.0

Extremely overpriced and overrated. Thought we would be in the hotel among other guests. Instead at check in we were told we would be in their other building. We lugged five suitcases down what seemed like a never ending hallway. It took nearly twenty minutes to get to our room in the other building. The room was the size of a closet, so small we had to check our ski bags… there was barely any room to walk. Anytime we called room service for anything we were told why? Don’t you already have that? The restaurants they pride themselves on within the hotel are reservation only so the convenience of having everything on site doesn’t apply unless thoroughly planned ahead of time. When we checked out, we told their team about our dissatisfaction and were given a small espresso as consolation.

5.0 / 10.0

Stayed here for 5 days with the family. Excellent hotel. But, you’ll enjoy all the amenities a lot more if you come here as a couple.

2.0 / 10.0

Not indicated that the standard rooms are in another building connected by long, steep tunnel…. Long walk in dark tunnel with steep inclines and multiple turns

5.0 / 10.0

Wonderful stay.. Reaching out to the Hotel if walking or using public transport can be challenging in the winter conditions

10.0 / 10.0

Wonderful staff and best place to overnight in Zurich not far from airport or city

10.0 / 10.0

Large beautiful Hotel. The room was amazing and very well decorated. The staff was exceptional and very accommodating. The location was beautiful but far away from city center and required transportation to arrive at numerous local sights.

8.0 / 10.0

First of all, let me say that Five Zürich is a beautiful hotel with a fantastic and friendly staff! The service here is top-notch, and everyone goes out of their way to help and ensure your stay is comfortable. The main building is stylish, modern, and luxurious, making it a pleasant place to unwind. However, a word of caution for those booking a cheaper room: if you reserve one of the more affordable options, be aware that it’s not in the same building as the main hotel. The room will be in what they call the "east wing," but in reality, it’s a separate building that you need to access via a somewhat eerie tunnel. You have to walk about 150-200 meters, which can feel a bit unsettling, especially late at night. The building used to be an apartment complex and has been converted into hotel rooms. While this may sound quirky, it’s not the most ideal setup. Our room in the east wing lacked basic things like windows that open, and it had a lingering smell of cigarettes. The place felt a bit like an afterthought, especially with so many conference-goers coming and going. Honestly, we couldn’t spend the night there. The room was just not up to the standard we were expecting.When we approached the front desk, the staff was incredibly understanding and offered to upgrade us to a room in the main building right away. They even gave us a discount for the inconvenience, which we really appreciated. The upgraded room was exactly what we had hoped for!

5.0 / 10.0

Beautiful setting away from all the noise. Very modern and clean. Excellent, friendly staff. Great bar. Loved it! Would definitely stay here again.

6.0 / 10.0

Definitely not 5 stars....

10.0 / 10.0

luxury

10.0 / 10.0

The property is amazing, has a unique theme, and the facilities and services are great. The staff are very friendly, helpful, and caring. The front desk agent Maria was so friendly, caring, and helpful. She takes a good care of the residents and following up with them to ensure their satisfaction. She is considered the winning card for any company wish to succeed. We highly recommend the resort, it’s one of its kind.

2.0 / 10.0

Worst service I’ve ever experienced in a hotel that costs more than 100€ per night

10.0 / 10.0

Very cool Vibe, great Staff

8.0 / 10.0

Not much within walking distance. Some staff were great. Some so so. East Wing is a very long walk to pool and restaurants. Very good value though and would stay again. Pool is very nice. Gym not so much. Serious weight lifters will be very disappointed. Breakfast buffet crazy expensive. Overall facility is very clean, modern, well maintained.

6.0 / 10.0

Pool was great but room was dusty. Toilets were way too low and sink unpractical. Parking for chf30 should be free!

10.0 / 10.0

Nice

10.0 / 10.0

Loved it been here 2 times and it's beautiful!!! The pool area outside is beautiful. So nice and relaxing. We will be back for sure!

2.0 / 10.0

Hotel is already very old and needs renovation.Furniture and everything is old in the room.The worst thing was to see insect in the bath tub and on the walls in a five star hotel.Would not stay here again.

8.0 / 10.0

Staff was very accommodating. Area is somewhat isolated but we enjoyed that.

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