Sonesta Select Detroit Auburn Hills

This was a very modern hotel. The kids liked the fact the pool was open until 11 PM so even if we were out all day, they still had a chance to swim as far as amenities go. The breakfast is very minimal. The first morning was just some cereal and bagels and muffins the next morning there was eggs and bacon, but that was about it. The rooms are very nice, but I think they’re understaffed on the housekeeping as there were messes in the hallway that weren’t being picked up on the daily

Deposit was rejected two times despite available balance verification. {Customer Service} There were people outside my window well into the early morning. {Safety}

yes

Great

Staff was kinda rude at check in. Our room wasn't quite ready which was fine we were willing to wait but the desk clerk kept trying to push a double queen room when we wanted a king which is what we reserved. Manager them confirmed a king room was available so we went to out room. Disappointed they're was no fridge or microwave. Halls had trash in them. Elevator only available on one side of building so if your room isn't close there is a lot of walking or you have to take the stairs.

All the staff was wonderful. Great breakfast in the weekend. Pool was nice. Live the courtyard area. Beds very comfortable. Staff, especially Austin I think was his name, was excellent. Will definitely stay here again when back in Michigan.

Just okay

The room was clean

I checked in at 8 pm.Room is dirty with someone’s hair on the desk and room is filled with someone else’s perfume smell. Toilet still have paper in it. The room card’s demagnetize frequently. I have to go to front desk to reactivate again and again. Happened to have my door card deactivated unfortunately around 1am while getting some ice. No one’s at the reception and no staff is around. Waited there till around 3:15am when the reception lady returned from somewhere. Definitely terrible experience.

Breakfast had fresh fruit. Bathroom was clean.

It is always a nice stay here for us.

I booked 2 rooms they were suppose to be together they told me these were the last 2 rooms ,they weren't even on the same floor. The wasn't a lot of business you could tell by the parking lot. Wasn't any breakfast in the morning

My stay was perfect!

Rooms were standard and clean. Hotel is tucked back and difficult to find. Breakfast not complimentary. Bath towels thin and small. Price was good and area around the hotel safe and close to the freeway.

Quick easy check in. Room was clean and comfortable. Was there for only 1 night but will definitely stay there again. Great area

Make sure you get a room with a balcony. Staff is friendly but no shady area for you to sit outside the pool is nice , there is no microwave in tbe rooms

Front staff was friendly and our room was

Fairly standard for a moderately priced hotel. Bath towels were small and thin, as were the bed pillows. Nice bar. Breakfast not complimentary - was $5.

They listed breakfast included and it was not. The staff was aware that it is listed that way, but did nothing to accomidate.

Front desk staff was polite and helpful. Checking was quick and easy. The room was nice, the bathroom just needed a better cleaning of the floor but wasn't a big deal. Overall a great hotel for the price.

Nice room with sliding door to the courtyard

Might as well go to a motel. Even after paying for the upgrade to was checked into a filthy room that people were obviously still staying in. The only benefit to this place was pool. Trash outside of rooms. Last time ever staying here.

Don’t have the rooms I asked for. Gave us an extra room to accommodate but all on different floors. Poorly managed facility

Our second time staying here to go to concerts at Pine Knob this year. Great experience both times.

Our room was a handicap room. Very clean. Bed was ok. Bathroom was wonderful. Clean, spacious and everything was vey handy.

The ac didn’t work in our room so he had to change rooms. But other than that it was a clean and good hotel.

It was nice & comfortable.

Overall great stay just seems very understaffed. No one in the bar/coffee lounge area either Saturday or Sunday.

Stopped by at 3:30 to see if we could check in early. This has happened in the past at this same hotel. We were told we couldn't check in until 4pm since housekeeping was behind schedule. We were told that our room would be ready when we returned. Since we had something to do, we came back at 8:30 pm. Check-in went smooth and he gave us our room keys. When we opened our door, the housekeeping had not been there (see attached pictures). I went back down to the desk and he apologized and said this was not the first time it happened today. Instead of giving us another room, he went and checked it out. He came back and said that the room was not cleaned. So he went to another room, seemed like he was gone for awhile and finally returned and said it was good to go. He said there was $5 breakfast in the morning. We had stayed their before and never saw breakfast available. We went down in the morning, no breakfast. Same guy at the desk said, it will be here tomorrow. I'll leave a note and you can have a free breakfast. The next morning, still no breakfast and the desk clerk on duty was clueless. We explained our story, took my phone number and said the manager would call. As of today, we have not received a phone call. All in all, it was not a good experience. We have stayed there for the past few years while in Michigan. I have never walked into a room that was not cleaned. We will not stay there again.

Air conditioning in our room wasn’t working; woke up in the middle of the night to it being 86 degrees in our room with the AC unit blowing hot air. Pretty disappointed in that considering the cost of the rooms- tried to get some help and didn’t receive an answer.

It was clean, and comfortable. It was conveniently located, very close to the freeway. We missed the breakfast but the employee (I didn't get her name) offered us bagels and coffee, that we appreciated. We only stayed one night but we will definitely go back.

Nice hotel