Stonewall Unit B in Historic Downtown St Augustine

Excellent stay everything was as described!

We liked this place a lot. The location was very convenient and the apartment was very clean and modern.The bathroom lights flickered on and off.The inside staircase is slippery, especially if you are wearing socks.

The location of the property is great, and as described. The property its self was sufficient, but they did not do anything extra! Smoke detector downstairs was completely removed/missing. Bare minimum as far as linens, no washcloths, had to use hand towels to wash face etc. It was unusually cold during our stay, the unit was cold and only one extra blanket available! The pots/pans are cheap & difficult to cook on, even with appropriate non stick spray. Garage for the car was great, especially since we were traveling with bikes, nice to be able to have a safe place to store them. Communication from property manager was less than satisfactory, received a email day after booking stating I would receive complete instructions by 9:00 pm the night before arrival, did not receive them & had to look up property manager’s website information and email, finally received the instructions. When you are traveling from out of state, and 10 hours away, this is not okay l! Instructions should be provided at the time of booking. I have used VRBO many times, in the US and Europe, I typically try to book from individual owners, as they take so much more attention to detail and actually care about the quality of the stay of their guests. This was the first time I have used a properly managed by a property management company, just not the same!

I went with my family last weekend, everything was excellent until we arrived at the house on the 24th at 11:30 pm after going to dinner and at the moment the door code did not work, we called the contact number that appeared in the emails they sent me and they gave us the option of a code to search for a key that was in a lock, once we did it the key was not for that door. We called again and the only answer they gave us was that they were going to send a message to the owners of the house, who had no other option than that. Luckily it occurred to us to open a window in the living room and it was open and that's where one of the children came in and we were able to open the door all that time we were outside without an answer in the tremendous cold. On the 25th at 7:00am I received a message saying where the key to Apt. B was. I find it very disrespectful that they have not checked the door batteries or given any other solution, otherwise we would have had to sleep "where" on the street?