Hotel Jungle Lodge Tikal

The room was large and spacious. The room is in the middle of the jungle. You can see coatis and monkeys while staying here. The staff was helpful and kind. We stayed for two days so I packed our schedule full of tours and one evening we came back late from a tour. All I wanted was something cold simple and fresh for dinner after a long hike in a humid environment I was not used to. All I wanted was a cold sandwich. Of course, I couldn't find it on the menu; however, after explaining all I wanted was a simple sandwich de jamon the kitchen staff was able to make it possible. We also found a scorpion in our room and trapped it inside a cup until we could find someone to help us with it. The staff came and saved the day.

We paid more for our upgraded room which we loved; however, not even a cup of coffee was complimentary. To get a cup of coffee for free, you need to order a meal, or they expect you to buy coffee from the cafe. On my last morning before leaving, I had to request a simple cup of coffee and explain I did not want anything fancy from the cafe, just a basic coffee. I received it but not without feeling like I wasn't making sense for asking for a simple cup of coffee. But other than this the place was amazing so not really much to dislike. I'd still return again and would love to stay exactly here.

The location was excellent. The tour guide, Luis, was the greatest. His eagle eyes found toucans and monkeys and on the way back, a boa constrictor.....a bird was going to be his breakfast but Luis and I mistakenly scared the bird away. The powerful boa constrictor slowly slithered away, like a sullen teenager.

The dinner was horrible. Do not eat there. I had a chicken panini which had a tiny, thin, overcooked, tasteless slice of chicken which was way overpriced.

I felt so held in this space. The staff were exceptionally helpful, kind and resourceful. The location was perfection. My sleep was best in as long as I can remember. The room / cabin was super clean, bed beyond comfortable vibe peaceful as can be, bathroom brand new. I loved everything about Jungle Lodge and would definitely return! Beautiful jungle relaxation!

Some guidelines at the pool would be a good addition. People were loud there, on cell phone speakers as if they were the only ones, ... it may be the social spot. I didnt feel I could relax peacefully at the pool. Plenty of other places to though!

This place is probably the only place to stay in the Tikal park. The Mayan ruins are of course amazing and that’s the reason to come here. The hotel is tastefully decorated and has a bar/restaurant. We had a bungalow with a bath. Room was clean and bed was comfortable.

I had a very stressful booking experience. I booked “pay at the property.” Two days before I was supposed to arrive, I got a message that my credit card wasn’t working, and the property would cancel my reservation unless I paid in advance through a link. It felt very scam-like, particularly since I was supposed to pay at the property upon arrival; I had called my credit card company and was told there had been no attempts to charge my card; and my card had worked just fine with other properties I booked for the same trip. Booking.com was ZERO help, which was eye-opening for me. Anyway, after many emails and a lot of stress worrying about whether I was being scammed, I ended up paying via the link, and it worked out okay, but I did not appreciate the unnecessary stress of this experience. In terms of the property itself, it is out in a jungle, and so I assume water is scarce, but the toilet barely worked and the hot water was at most tepid. Food in the restaurant average or below.