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Sneyd Arms Hotel Tunstall

Property building

Bed, Photo of the whole room, Bedroom

Bed, Bedroom

Bed, Photo of the whole room

Bed, Photo of the whole room, Bedroom

2.5

(234 Ratings)

"Great 📺"

Verified guest

Don't miss out! Price and availability may change

2.5 / 10.0

Hotel in Stoke-on-Trent

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Family friendly and more

About this hotel

Located within 8 miles of Trentham Gardens and 16 miles of Capesthorne Hall, Sneyd Arms Hotel Tunstall has rooms in Chatterley. The property is around 17 miles from Alton Towers, 23 miles from Buxton Opera House and 27 miles from Tatton Park.

Amenities at Sneyd Arms Hotel Tunstall

Internet / Wifi

TV

Family friendly

Map of Stoke-on-Trent

city location on map

Nearby attractions

Molineux Stadium

Walsall Arboretum

Hawkstone Park Follies

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

2.5

(234 Ratings)

"Great 📺"

Verified guest

Don't miss out! Price and availability may change

$$$$

2.5 / 10.0

Hotel in Stoke-on-Trent

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Family friendly and more

Map of Stoke-on-Trent

city location on map

Nearby attractions

Molineux Stadium

Walsall Arboretum

Hawkstone Park Follies

Available Rooms

About this hotel

Located within 8 miles of Trentham Gardens and 16 miles of Capesthorne Hall, Sneyd Arms Hotel Tunstall has rooms in Chatterley. The property is around 17 miles from Alton Towers, 23 miles from Buxton Opera House and 27 miles from Tatton Park.

Amenities

Internet / Wifi

TV

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

2.5 / 10.0

(234 Ratings)

100% verified reviews

1.0 / 10.0

Poor

The whole place is a slum

1.0 / 10.0

It was overall, shocking, painful and tiring as I have not slept. It has been a real eye opener, so being humbled is the

There was not anything to like at all.

From reading further into the reviews which I should have done prior to booking it, whoever took over in 2021 time, I believe tried to get it back into business. They have a Facebook page and it looked like they did try. They’ve given up and it’s just dying. No one clearly wants to put the effort into it anymore. There is no restaurant or bar open anymore, the rooms are frightfully unclean, untidy, vulgar smell about the whole place, mixture of cigarettes, urine, body odour and rotten mould. I don’t believe it is safe for singles or families with children under 18. Booking.com should be policing this sort of false advertisement as it sent me into a state of shock.

1.0 / 10.0

This place should be closed down.

Nothing

Nothing

7.0 / 10.0

Good football trip.

Budget price. You get what you pay for. No frills,clean, decent location. Staff friendly.

No towels or tea cups but there was a kettle. Shame that the bar/pub side is no longer open.

1.0 / 10.0

Do not book absolutely discussing

Nothing

It was dirty was taken to a room with a pile of dirty linen outside the door

1.0 / 10.0

Lucky I only booked for 1 night

No breakfast no coffee facilities the bar as advertised closed down

Cleaning the dump

1.0 / 10.0

Don't do it!!

The lady at the desk was lovely that was the only good thing.

The whole place was disgusting! Mold Ripped wall paper No door handle on bathroom No soap No towels not that I would dare use that bath! I have made a complaint a week ago and havnt received anything back! Will now be booking with booking.com again either Ridiculous customer service!

1.0 / 10.0

Bad

It was cheap, the beds were sleepable

No tea coffee but kettle, took 20 mins to get the right room, stained sheets, no towels, photos on booking.com are very outdated, drug den, fights in the bar, no police called, shouting outside until 2am the list is endless

1.0 / 10.0

Rare horrible experience - should be blacklisted

Nothing

Items mentioned in the listing such as television and blow dryer were missing . Really poor customer service . Entry glass door was broken at the hotel. They asked for a deposit against TV that was non existent in the rooms. Also it was not listed that they ll need a deposit . Further they kept the deposit saying you are 5 minutes late for checkout. Looks like they are Upto conning customers and should really be banned from booking.com

1.0 / 10.0

Ripped off very unhygienic staying here.

Location was the only thing good, being in middle of town.

Messy uncleanliness rooms (3 bed rooms), dirty sheets, NO tv or teas or coffee as per description in all three rooms. Never stay here again as all 6 off us had flea bites.

1.0 / 10.0

Avoid

Not a lot

Too much to list

1.0 / 10.0

Absolutely horrific

Nothing

All of it. Awful smell the moment you walk through the door. Building in disrepair was unclean and I felt so uncomfortable I didn’t want to touch anything either needs to close or needs a lot of money spending on it.

1.0 / 10.0

Disappointed

Nothing, didn’t end up staying there. Booked somewhere else when we seen the pure state of the place. 100% do not recommend.

The whole place

1.0 / 10.0

Look at my complaint

Nothing

More to the point of what i did like and that is getting out of there

1.0 / 10.0

Bad

Unable to access the property Property looks very uncomfortable for a family space

4.0 / 10.0

Ok for the price but no necessities provided

Ok for the price. Room was spacious and clean.

However, there were no basic necessities provided at all. Kettle but no cups/glass, sugar or tea/coffee as usually provided in rooms. No toiletries provided not even any handwash or soap for the bathroom. No matter what price is paid, these basic things should be available. Bathroom did have some mould around the tub

1.0 / 10.0

Bad

Nothing

Old furniture with a bad bed. Very uncomfortable bedding. Need urgent change to befit a spacious room.

7.0 / 10.0

Ok

No wifi password given

One of toilets had no lock on.

1.0 / 10.0

Bad staff

Nothing

The staff

6.0 / 10.0

Pleasant

Ladies at reception absolutely fantastic!!!

No Internet at all

1.0 / 10.0

whole place for price is good but the only reason why I’m not happy with the stay is aggressive security man

the security guy was aggressive can’t believe someone like him works there

security guy

8.0 / 10.0

As far work purposes go, it was value for money

Great 📺

In beginning no tv!!!🤣🤣

8.0 / 10.0

clean and tidy

clean, great staff

3.0 / 10.0

Wouldn't go back

Nothing

Everything

3.0 / 10.0

Poor

Getting accused and banned for apparently smoking in the hotel room Security guard keep knocking accusing Staff not letting us finish

2.0 / 10.0

Worst experience

The location is good. But the frequency of buses is limited and in the evening there are no buses available.

The room was not provided with the basic amenities. There was no blanket available and the weather was very chilly. No water to drink in the room and no milk, tea bags and coffee sachets. But were provided up on asking (just tea bags and cup of milk but no water provided). There was no shower gel or soap to bathe. The check in was at 14:00 but there was an additional option for check-in during booking the hotel room. The lady at the reception took additional 8 pounds for the early check-in. But there was no receipt given and she took cash by saying the billing machine was out of order. On the whole, I had worst experience staying in the hotel.

4.0 / 10.0

served purpose for one night

Difficult to judge hotel as only taken over in past month.

Better organisation of check in. Owner had not advised staff/reception of my booking

2.0 / 10.0

pleasant staff however not a good experience.

the staff seemed nice people.

room was absolutely freezing all night heater switched off every 10 minutes asked staff to come have a look they just said they can’t fix it until next week nodded smiled and walked away. the bathroom was filthy hair all over the sink and dirt. the room smelled so strongly of paint it knocked me sick. we stayed the night as had no where else to go but the second we woke we left as it was so cold and I couldn’t smell paint any longer! ☹️

5.0 / 10.0

Simple clean and value for money

Place is central to the town

The building is going through extensive renovation and unfortunately there was a mistake with our room, there was no TV but our reservation said there was. There were no more available TVs, however the security gave us there TV to use so problem solved

1.0 / 10.0

Bad

The gentleman on reception was very friendly and helpful and helped me to find somewhere to park my car overnight.

Where do I start?? I'm aware the accommodation was priced lower than the average price for the area so i was not expecting luxury however we walked into what was a freezing cold room(will explain later why this was), the room had a bed, wardrobe, desk and chair in it, on the desk was an electric kettle and a half eaten sandwich wrapped in tin foil!! No cups or anything to make a drink with so the kettle was already an unnecessary item and the half eaten sandwich certainly wasnt desired! There was no TV despite the fact it was in the facilities list!! So all this being said I had had an 8 hr drive in snow blizzards and was not in an emotional state to go down and argue about what was and wasnt in the room, I just wanted to sleep! To then discover a hole in the glass window right next to the bed, yes an actual hole!! Hence the sub zero temps of the room and no heater working!! The bathroom window also had a nice crack running right through it! Luckily for me my partner slept on that side of the bed and had the sub zero wind blow through on him! As I'm sure you can imagine not much sleep was had by either of us and we were booked for a 2nd night!! That 2nd night just wasnt happening, we checked out gave the key to reception and explained we would not be returning for our 2nd night. My visit was due to me having a new grandson being born in the area, this meant precious time had to be used to find alternative accommodation at last minute which also meant financially having to pay for another accommodation when this hotel had already been paid for!! Not really great considering the stress and emotion the trip already involved. I appreciate that the place is being refurbished however holes in windows, lack of facilities in rooms and the fact leftover food was left laying around does not involve the refurb going on in rest of hotel.

8.0 / 10.0

Quiet

Nice and quiet.A good nights sleep.Plent of hot water.Good tv but the ariel connection needs sorting.Good mirrors.

There was no chair in the room

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