Montesun Fontana Apartments

Todo genial

Nada

Location top and easy communication with owner

The sofa bed is really bad. Nobody should sleep there, the matress is super thin, needs an urgent change.

The apartment itself was spacious, with a nice view and located in a well-maintained building. The kitchen was fully equipped with everything you might need and more. The beds were comfortable and big. The location was also a plus, only about a 5–7 minute walk to the old town, making it easy to explore the center. It’s also very close to the city beach, which is accessible within minutes. However, I would not recommend that particular beach, as it wasn’t the best option for swimming or relaxing compared to other nearby choices.

Unfortunately, the cleanliness of the apartment was far below expectations. The space was not properly cleaned upon arrival and had an unpleasant smell that lingered. The fridge had not been cleaned, which made it unhygienic to use. The carpets were visibly dirty, and to our surprise, we even found an M&M on the floor... The bathroom also reflected poor maintenance. The shower had traces of sand and other debris, which made it feel unclean and uncomfortable to use + was super smelly; we needed to close the door at all times. Cleanliness and proper preparation are basic standards guests should be able to rely on, and unfortunately, this property did not meet them. Parking was 20 euros per day. The internet was not working for the biggest part of the stay.

My stay at this apartment would have been rating 10 review if it weren't for a rough start. I am very specific when making reservations, and if I am unsure about something, I always ask. On the website, I reserved a deluxe apartment and specifically inquired if it had a panoramic view of the sea, as the pictures seemed ambiguous. The response I received was, 'Dear Sir or Madam, this apartment has a panoramic view of the sea. Don't worry the view is perfect. The parking space is additionally charged 20 Euros per day.' When we arrived, everything seemed to go smoothly at the agency running the place. They were all sweet and nice, providing us with a card for the parking garage and a private spot just for us. The lady accompanied us to the beautiful and clean apartment on the 3rd floor, but to our disappointment, the view did not match the promised 'panoramic' sea view. It could be argued it had a partial sea view, but it was far from what I had expected. The lady called the agency to resolve the issue, and it seemed like we would quickly switch to another apartment. However, the situation took an unexpected turn when she returned and tried to convince me that there are two apartments listed as deluxe, and she couldn't give us the other one. I showed her the message that clearly stated a 'panoramic' sea view, but they continued to insist that this apartment had the view we were promised, which was nonsense. Needless to say, I was becoming increasingly frustrated with all the confusion. Determined not to give up, we returned to the agency and spoke with Mrs. Snežana. Initially, she also tried to convince me that I booked the apartment on the third floor, but eventually accepted my complaint and offered a resolution. She suggested that we move to the tenth floor the next day, where we would have the stunning PANORAMIC sea view we desired.