Antica Dimora De' Benci

Beautiful location, clean and breakfast was delicious.

I didn’t realize we had not reserved breakfast & was unaware that we had the option. I do not remember that being a part of the reservation and so it was a little confusing & embarrassing as well. We paid the server. Also, when we arrived, it took some time before the host got back to us with the codes and was trying to hold that over our heads before we paid the city tax. After a long day of travel and when you want to just get into your place you start panicking and thinking maybe something is wrong and it was very stressful!

Location was excellent. Great suite with breakfast the next day. We will be back 👌

Nothing

Overall, this is a good hotel: clean, comfortable, and in a great location. The room itself was nicely decorated, with stylish details that gave it a pleasant character. Also, we were traveling with two children, and the room was quite spacious for our family.

On the first day of our stay, the elevator was not working, so we had to carry our baby stroller and luggage up to the 4th floor by stairs. Fortunately, the issue was resolved the next day. We had also booked a rate that included breakfast, but only upon arrival were we informed that breakfast would be served at a nearby terrace restaurant rather than in the hotel itself. While the restaurant was very close, this was somewhat inconvenient when traveling with children. In addition, the breakfast selection was rather limited.

It’s very well situated just off Santa Croce but is very quiet and feels secluded.

We had arranged early check in and were given detailed instructions about how to gain access to the property but when we arrived at the agreed time the doors were locked and no one was there. The reception and emergency phone numbers given were not picking up. We had to take our bags back down into the city for an hour before we were contacted by WhatsApp. This is the second time we’d stayed and things didn’t go quite so well this time. The room and bed sheets smelled very strongly of a fabric deodoriser, rather than freshly laundered. Otherwise it was a nice traditional small hotel with everything you could need.