Boutique Hotel Windsor - The Charming City Hotels

Beautiful and comfortable hotel.

Some staff were quite rude.

Beautiful boutique hotel, unique and stunning interior.

no, elevator for 20kg suitcases and a winding staircase (although beautiful) is a bit too sporty for my constitution.

The location is great, the airport is about 15 mins away by train and the city centre is reachable in 10 mins by tram (or 25 minutes on a leisurely walk). I found the hotel convenient and the area is safe and quiet enough, as it's just outside the city centre. There are some amazing restaurants nearby (little Tokyo district is 15 mins walk away and has lots of great Japanese and Asian cuisine places to eat). There are also lots of nice cafés close to the hotel too. The hotel itself is kept clean. I found it more vintage style, but the rooms are big and the bed was comfortable for me. I liked that the bathroom was also very spacious and they have some really nice bath products to use! Overall I was satisfied with my stay here.

No comment really. There wasn't any signal on my TV but I only noticed that on the last night of my stay so it didn't really impact my trip. I reported it to reception and they noted it down to check it the next morning.

Good location, towards the centre

Facilities not as described. No bath in room, and when I asked for a room with one, I was first told someone would look into it, when I asked the next day, nobody had. And was told I shouldn't have booked through booking.com if I wanted a bath. There was no soundproofing, and a team stop was right outside so everytime it went past you could feel it. Breakfast was disappointing, and I opted going out and paying for a coffee and a croissant than have the breakfast provided. No WiFi on site.