Grand Lux Boutique Manor

Fantastic service 5 star accommodation and furnishings

N/a

Friendly staff

Explosive

Heaven in every way. Excellent management. Accommodating and professional management. It felt so warm, welcoming and sincere. Beautiful interior and so much detail and finesse.

Nothing!!!

All great, including staff and breakfast, except being kicked out of property at check out after being pushed for paying a late check out fee and tentative of paying an additional night.

The reservation stated a check-out time until 11:30. However, between 10:30 and 11:00, we were repeatedly asked to leave the room by 11:00 or pay a late check-out fee to stay until 13:00, which we agreed to. After checking out at around 13:10 and paying the additional fee and tip, we were immediately told to leave the common areas of the property unless we paid for an extra night. This was particularly frustrating, as we had an important business call scheduled and had planned to work from the property, which appeared to have ample available space. As a result, we had no choice but to take calls from our car. We managed to complete only one call before the manager repeatedly insisted that we leave the premises entirely, which we did at 14:30. As a frequent traveler with gold and platinum status across several hotel chains, I have never encountered anything like this. Even a Booking.com agent stated they had never heard of such a situation and advised us to leave for our safety. Throughout our stay, we remained polite and respectful toward the staff. Out of courtesy, I insisted on carrying my own luggage so the older staff member wouldn’t have to. Unfortunately, this experience gave the impression that the owner’s policies prioritize additional fees over guest experience, placing staff in an uncomfortable position. On a side note, the rooms would benefit from proper blackout curtains, as the current white curtains allow a significant amount of light through, which made it difficult to sleep.