Grand Lux Boutique Manor

Janisha and team were so friendly. The room was palatial. Breakfast superb (especially the take on the bunny chow!) property immaculate and unique. We loved that when we returned each day we were welcomed “home” by the staff only wish we could have stayed longer. It’s a 10-15min walk to centre but along the coastal path -lovely. We even saw a glimpse of whale from the balcony but even if we hadn’t it was a wonderful view .

Nothing

Location Friendly and helpful staff The place and furniture The breakfast Security

Some of the doors handle very stiff 😁

The way the staff made us feel, the delicious breakfast, the beautiful decor, the luxury treatment all over, every day fruit, tea, coffee, biscuits, chocolate and cute folded towels in our room.

There is nothing not to like

All great, including staff and breakfast, except being kicked out of property at check out after being pushed for paying a late check out fee and tentative of paying an additional night.

The reservation stated a check-out time until 11:30. However, between 10:30 and 11:00, we were repeatedly asked to leave the room by 11:00 or pay a late check-out fee to stay until 13:00, which we agreed to. After checking out at around 13:10 and paying the additional fee and tip, we were immediately told to leave the common areas of the property unless we paid for an extra night. This was particularly frustrating, as we had an important business call scheduled and had planned to work from the property, which appeared to have ample available space. As a result, we had no choice but to take calls from our car. We managed to complete only one call before the manager repeatedly insisted that we leave the premises entirely, which we did at 14:30. As a frequent traveler with gold and platinum status across several hotel chains, I have never encountered anything like this. Even a Booking.com agent stated they had never heard of such a situation and advised us to leave for our safety. Throughout our stay, we remained polite and respectful toward the staff. Out of courtesy, I insisted on carrying my own luggage so the older staff member wouldn’t have to. Unfortunately, this experience gave the impression that the owner’s policies prioritize additional fees over guest experience, placing staff in an uncomfortable position. On a side note, the rooms would benefit from proper blackout curtains, as the current white curtains allow a significant amount of light through, which made it difficult to sleep.