Caldera Beach

Stayed in Caldera only 2 days all inclusive and we love it so much despite very bad weather storms and rain but fantastic food, service and hospitality made our stay unforgettable ❤️

Nothing

Comfortable, well-equipped room, staff was friendly and helpful, hotel located right at the beach with several pools in a rather quiet neighbourhood, some shops and restaurants around, besides the buffet there was another dinner restaurant (1 free dinner included) with fantastic service and great food, fun entertainment program with face paiting and mini disco 6/7 evenings. Water park was bigger than we expected, well kept and lots of fun. Overall the areas are kept clean and neat, our cleaner was doing a great job!

We initially received the wrong room, which was small, depressing and in urgent need of updates (e.g. huge old closet with only 4 hangers!!!, paint crumbling off the walls, etc.). The team managed to arrange a new room after 1,5 days which was a million times better! Even cleanliness was good, we had several times towels that were stained. The buffet restaurant offered a very nice variety of food, after initial positive impression we noticed some issues, like undercooked fish and pork and issues with glasses and plates not being totally clean. With the water park closed due to bad weather, there were no pools with slides anywhere else in the hotel area, which is unfortunate. As stated, the beach has small rocks, however the main issue was that it gets deep pretty quickly, so less suitable for small kids. Information on resraurant opening times, menus, entertainment etc. could be a little easier to access, we eventually found the hotel's app ourselves.

The complex has it all. The pools, the beach, the service. We could totally relax and enjoy ourselves. The rooms are being cleaned everyday, and the whole complex was neat and well organized. We had a late flight so they let us stay at the complex the whole day while keeping the towels, that was really nice.

The food is ok, but a bit tasteless and when the big group tourists came the food was often missing. The lady that works on the beach was really rude, moving our stuff around and making us feel uncomfortable. The hotel also was trying to charge us additional 100 euros for taxes we already paid, but we sorted it out with booking. The beach is also rocky and hard to reach the water, not sure if hotel could do something about it.

Nice resort, with lots of facilities on site, including a huge supermarket. Easy parking on site. Spacious rooms, with a correct bathroom. The pool site and the beach is very nice, pleasant place if you spend your day in the resort. The staff is friendly and helpful. Breakfast is reach and delicious. The HotStone steakhouse is really delicious and reasonable priced. The beach bar is selling quality drinks, although I felt overpriced (one cocktail 12 Eur)

The most disappointing ones: - WiFi is not working at all in our room (519). (for fairness, it was OK public areas) - The restaurant had a terrible drainige-smell during breakfast. Literally you smell a shit breeze in every 1-2 minutes in the middle of the outside area. Furnishing is outdated, rooms would definitely need an upgrade. We could not close the WC door in our room. The beach towels can be replaced in every 3 days only, not a problem for us, but many quests were complaining. The launch options are very limited in case you are not on "All Inclusive" package. Onsite restaurants are closed during the day, the bar food is very short, practically "pizza and Cesar salad" only. I would welcome at least basic seafood and light meat options (such as fried calamari or souvlaki) sold in the bar.