DURBUY SUITES

The location is convenient, just a short drive to Durbuy, which is definitely worth visiting. The staff members Chantal and Viviana were warm, welcoming, and truly helpful throughout our stay. The restaurant terrace offers nice views. Breakfast was good. Free parking is available outside (possibly the only thing that doesn’t come with an extra charge).

This is not what I would consider a typical wellness center. Access to the swimming pool comes at an extra charge of €80–€100 (this is stated on their website, but it’s something to be aware of). Massages are not guaranteed. They depend on the number of treatments booked and whether it’s financially worthwhile for the masseuse to travel—she lives 1.5 hours away. Check-in is strictly limited to between 3 PM and 5 PM. We arrived at 6 PM and, although we were not charged extra, we received the following message when we raised a different concern (our concern was not being able to have a massage due to the minimum number required—we had expected perhaps some flexibility, like access to the wellness area instead): “Normally, a late check-in outside regular hours incurs an additional charge… Instead of appreciation for this flexibility, you are now asking for compensation… we would have been within our rights to deny late check-in and leave the key unavailable…” I’ll leave it to the reader to decide whether this is an appropriate way to communicate with a guest. The room itself was not comfortable. It had a strong sense of humidity—so much that the bed sheets felt damp. There were many flies in the room (despite a mosquito repellent plug, which didn’t help), and the air ventilation system wasn’t working properly. We used a portable air conditioning machine to reduce the humidity slightly, but the room still felt unpleasant. The toilet was not properly installed, and water splashed out with every flush. The mattress was very soft and not supportive, which we found uncomfortable (though this may vary by personal preference). The “restaurant” is only available by reservation and only for large groups. If you bring your own food, there’s a notice in the room stating that you’ll be charged €20 per item (food or bottle), which we found excessive.

Location was great and the room size was great

You have to pay separately for the use of many items which should actually come standard. We had the junior suite which is advertised as coming with a sleeper couch but we needed to pay extra 40€ just for the linen and it was not actually a sleeper couch but a normal couch with a small mattress placed on top, able to fit a small child.

excellent breakfast, good selection of product and friendly staff

the hotel is a bit overpriced given the location which is pretty far from Durbuy center.

The kind, helpful personnel was a standout. Their kind warmth and helpfulness made us feel welcome and cared for from check-in to check-out. Hearty breakfasts made mornings great. They had something for everyone. It was a great start to our explorations. We had plenty of room for our items and could move freely. The hotel's tranquilly impressed. We easily visited local attractions. We had time to enjoy the local culture and beauty due to the small distances.

The hotel had certain drawbacks despite its numerous positives. Toiletries were poor. The bathroom amenities and goods were subpar. We expected better toiletries for our stay. Mosquitoes were another issue. These pests entered through holes in the windows or doors. This was especially annoying in the nights and disrupted our sleep. Therefore, we couldn't open the room's windows. In nice weather, opening the windows would have been amazing. It would have ventilated and refreshed the room. Air conditioning was a major downside. Despite the location and other conveniences, these flaws did affect our entire experience.

superb facilities, and especially great host bibiana :)

Fantastic breakfast with locally sourced ingredients

Clean, neat, modern, spacious room to stay. Great breakfast. Comfy bed. Friendly supporting host.

We couldn’t check in @ 15:30pm as promised, as there was nobody to welcome us. A simple (cheap) welcome drink would be a great kick-off. and certainly a way to make up for the lost check in time.

Spa facilities

Baked onions with the dessert…and even though mistakes happen they could have handled it better. Dinner quantity simply too much.