720 Holiday Resort Unity, Brean

Location was good.

Caravan was not up to general standard. Torn wallpaper, holes in the walls, crack on the shower unit, yellow stuff on the radiator, burnt pots..one even had water in it and the lid was filthy. Burnt cooking tray (cheese). I actually took photos when we first arrived. I had to pay £100 damage deposit up front so I made sure I recorded everything. Hidden costs within the camp. Even with the passes I had to pay another £72 for entry to the swimming pool. £150 for the passes for 2 days. Also leisure pool allows people to take photographs of people in the pool on their mobile phones. I complained to manager who told me that the pool rules approve/allow people doing this! I found it shocking. Half naked children and adults with absolutely no privacy given or permission from those who's photo was taken. As for Passes they say its for 3 days but you dont get access till after 3pm so half the day is gone. Not everything in the fun park is covered with the passes either. Crazy golf was £7 per person. All different prices on different rides. Also the attendant on Crazy boats certainly did not follow Health and Safety! Our grandchildren twin boys were the only two in the boat area. The attendant was talking to one twin who was safe and sound in a boat whilst the other twin was left to try and get in the boat by himself. The boat he was trying to get into moved away from the side and Ollie our grandson fell out of the boat into the water. He got such a fright! The attendant pulled him out of the water before we could get to Ollie. This was reported in the accident book as well as Ollie hurt his elbow of the boat as he fell. The attendant never even said sorry. All he said was that he was talking to Ollies brother telling him to come in. The attendant should have kept Ollie beside him rather than let him try to get into the boat on his own. We will not be back as I am sure you can tell from this review.

Great caravan in a nice, quiet location. I could not fault it at all would definitely book again

Nothing

caravan was clean and well stocked with plates etc

bedroom tv remote was missing when we arrived. we are now being charged for this, absolutely disgusted. part of the sofa had collapsed just just above the pull out bed. couldn't sit in that area

Lovely caravan located in lovely area. In walking distant of all amenities and facilties. Can't wait to come again.

The wind 😂 but nobody can control the weather but still enjoyed ourselves.

Booked it quite last minute and for a good price so we weren't expecting much but were pleasantly surprised when we arrived. Caravan was clean and spacious and in a great location on the site. Short walks to entertainment, best kids park ever (in the words of the kids), shop, waterpark and beach.

If you're used to the most modern and luxurious caravans then you might be disappointed as the caravan is more basic than some you see but it was perfect for us. The lack of WiFi was a slight annoyance but not a big deal as 4G/5G signal was fine. There might have actually been WiFi available but we didn't see any instructions or password in the manual....

Clean and plenty off room

Where it was located

Great location and a really nice location on the site, not too far from the entertainment and a quiet private garden where the caravan is situated

Upon arrival we found some damage to the caravan, 2 bedside lamps were broken, wallpaper picked off the wall in 1 of the bedrooms, net curtains were ripped/torn, one of the windows didn't stay open and had to be propped open, hole on one of the bedroom doors where the handle had gone into it, scissors were broken in the drawer (I brought some and left them there). The oven door didn't close properly so didn't get up to temperature and took ages to try and cook anything (pizza took over 40 minutes to cook, sausage didn't cook at all) The hob was dangerous 3 of the cooker knobs were broken and it was very temperamental in switching it off, the knob was in the wrong direction when off and another wouldn't switch off at all. The shower was way too hot and couldn't be turned down, we couldn't shower the children even with the boiler on the lowest it would go. 2 x carbon monoxide alarms were 3 years out of date and the fire extinguisher hadn't been serviced since 2016. I don't understand how it got passed off as safe when both of these are a legal requirement when renting out accommodation. The overall cost for this caravan was £1240 to include entertainment passes this was in no way worth the money charged and I wish to raise a formal complaint for a partial refund of cost paid. I would also like answers as to how this property can be rented when it does not comply with current legislation, I had 2 small children with me and this was our only holiday of the year so this was the only reason we stayed as I didn't want to disappoint them by leaving early which I would have done had it just been me and my husband.

Staff were friendly and helpful 🙂 Facilities were great when available

Some facilities were at restricted availability limited options for meals

On arrival it was clean & tidy I was surprised by how much room we had.

There is nothing to dislike.

Everything was lovely , great place caravan clean and tidy would highly recommend

Loved everything

the caravan was well maintained and well presented and had everything we required for our stay, situated really well to all the amenities on site and a quiet location

amazing location on the park. lots of living room space which was great for the children to play.

all great - lots of things to do and perfect for families and friends.

decent size good space

we stopped for 2 nights, they accused us of ripping there net in the front window? I don’t know how, we never even touched them! we took our own bedding and was accused of staining one of there single duvet’s!they offered me £60 back from our £100 deposit. I’ve a tip for anyone who goes, take your own 13 amp fuse for the fireplace to keep you warm, as they took the fuse out the save costs on there electric bills, central heating is ok, but you need the electric fire on as it gets very cold in there. I’d never go here again, always looking for someone to blame to milk your deposit money out of you? and it’s our word against there’s and unfortunately they always win! SCAMMERS. be prepared to pay £6 per person extra a night for passes to there club house, we had 6 people, so it’s an extra £30 a day, even if you choose not to go there you still have to pay the daily club house charges, and they charge £25 extra for bedding! just stay in a hotel, with 0 deposit and you get nice cotton bedding for free, and even if you make a stain of bedding they just stick them in the wash free of charge! that’s how it should be! also they won’t let you in the caravan even if it’s 2:45, it has to be 3pm even though the caravan has been empty and ready to go in all day.

Plenty to do onsite and caravan is located close to all amenities, food was excellent and good value for money. Staff were friendly and helpful.

So early in the year not many amenities open but we went to just relax so not a problem for us.

Gas cooker the knobs on the cooker are worn had to turn gas on and off with my fingers which not very safe.

Location was great. Caravan was nice and clean. On site Entertainment was great. Caravan was well equipped. Overall it was a very nice quiet break away.

close to the beach and water park

No drying facilities for wet swimwear

Great location, clean and everything that you needed was there.

nothing it’s was all suitable

Nice caravan although we had to report damage to fridge, carpet and sofa (stained )and did not want to be charged for that. My dad stayed here and we stayed in another and was meeting up half way across the country. Dad complained he had no heating but we sorted it(no heating problem just a dad with no idea 🤣)and the owner when contacted was very kindly going to come and show us how it worked.

You buy entertainment passes pp per day and it gets you in to the bars and restaurants?? I bought a pizza for £12 I bet if I went in the kitchen i would see the box it came out of from the cheap frozen section at asda. We ordered a thick milkshake ? It came out warm, thin and not a full glass.... for £3!!! I took it back and girl told me I've just took it out of fridge ...nope, your fridge is broke then. We ordered food on the app Monday and on Tuesday they made an announcement kids meals are £1 with every adult meal all week which we didn't get so spoke to staff, told me to speak to reception? Reception didn't know what to do ?? Best bit ..swimming...is not free with your passes it was £10 for a family of 4( 2ad 2ch 3 and 6months) AND to park there even though on site is £4.50!!! Its public so everyone can go so very busy and all water park stuff closed. Lifeguards are rude. I will NEVER return to this park, its full of hidden extras that are rubbish. The caravan I would use again on a different site.

Caravan was lovely, and the location of the caravan was in the perfect spot close to the entrance/entertainment and everything else. The weather was absolutely perfect for the weekend too!

N/a

Really enjoyed our 2 night stay at unity and would definately return.

The fixed double bed was a little hard

The facilities was lovely and clean the caravan was in lovely location close to the clubhouse and park etc.