Glasgow City Centre - The PENTHOUSE with RiverViews - (Duplex, 3 Bedrooms, 3 Bathrooms, 2 Living rooms/Kitchen, Private SKY Terrace, 2 Parkings, Top Floor, Huge - 2100 sq ft, SECC HYDRO)

We were contacted the day of check in to say this apartment is no longer available. Extremely disappointing and was given alternative accommodation for half the party on the first night only. The rest of the party was then housed elsewhere from the second night. The "Rectification" given was extremely poor and did not match the money paid. Very bad mattresses, a broken bed frame, broken kitchen door (we had to use a spatula to wedge it closed), broken balcony flooring meant you could not go outside, extreme mold and garbage outside everywhere. Photos have been attached.

The size of the flat and the location (views) were great! Easy access to public transportation. Only a short 20 - 30 minute walk into central Glasgow.

Location is "dated". Issues/Concerns noted during the visit: 1: At time of booking, asked for and was approved for an earlier check-in of 12:00 PM. Day before arrival was notified we could not check in until 3:00 PM. Had to alter plans for the day to accommodate. 2: Was told there were two parking spots, in reality, only one and it was too hard to park in due to it's location. 3: Upstairs bedroom has a leak from the roof. Rain from storm resulted in a steady stream of water running into the upstairs bedroom (video proof) and bedroom (through light fixture) on the floor below. Required buckets and pans to collect water. 4. Two sofa beds located in the downstairs living room were not usable for sleeping as the room did not have curtains. This room has a large wall consisting of a sliding glass door and ceiling to floor windows that lead to the outside private deck. Not having the curtains made the use of the sofa beds for sleeping impossible. 5. Did not feel safe using the deck as there were numerous loose planks on the deck and the railing was missing a large portion of the trim. Would not recommend using. 6. One of the bedroom window could not be closed because the latch was locked in the lock position. Could not turn handle to close window. No key available. 7. Glass panels on two separate doors were cracked. 8. One of the bed headboards was broken (bed in room having 2 twin beds) 9. Wall behind door entering downstairs living room had hole in it from door handle.

The photos are a bit more flattering than reality. There's an old terrace without a nice lawn or lounge set. We notified management and they told us the lawn had become so bad they had to remove it.

We had a great stay! Thanks

Excellent Penthouse, perfect view of the river City Central Location! Free parking. Very nice and safe neighbourhood for families! Booked before for new year holidays and stayed further! Duplex, two living rooms, upstairs and downstairs, very spacious, more than enough space for 6-8 guests. Very easy check in! Jim and Megan were great!

Company mentioned previous guests before us stayed few weeks and the grass which was showing in pictures for the Terrace was missing, it was replaced by wood!

Convenient Stay for family, very safe location.

Superb views, luxurious spacious property, big private terrace.

The Penthouse suite was booked for one of the lead actresses and the crew for the up coming movie Bell Bottom. She was more than happy with the place, before arriving to Glasgow she herself mentioned that she wanted to stay at this Penthouse. The real life views were even better than pictures. The best part was it’s a duplex huge penthouse and the rooms below were occupied by the crew / maids and the master bedroom was upstairs and it was very convenient. The only downside was there wasn’t any lock for the master bedroom. Other than that it was a convenient stay and the company staff Jim and Megan were very helpful. We would be back next year with another project.