Palas Cerequio

So much to like

I have only one area of improvement- just 1 (!): Hot tub could have been hotter

Amazing location, staff were so friendly and helpful. Stunning views everywhere you look.

AC wasn't very strong on hot nights.

Location

Great Michele Chiarlo property

I wish I could provide a higher rating for our stay but a few elements let the experience down. Firstly a highlight. The welcome to the hotel was friendly and genuine. The same young man who welcomed us to the hotel served us at breakfast and was charming. Now to the less positive aspects of the stay. The suite we reserved was one of the worst rooms we've stayed in at this price point. The downstairs room looked immediately over the swimming pool and was probably just 2m away. It was like sitting in a fish bowl. It was impossible to open the curtains without a complete loss of privacy so they were kept shut, just the way we found them on arrival. Despite there being a sofa downstairs the TV was upstairs. So unless you wanted to watch TV only in bed you couldn't. (The TV didn't work, I assume the batteries in the remote were flat). The shower was poorly designed and flooded the floor. The rain shower was badly designed and unless you're a mountain climber access to the bath is virtually impossible for an older person. For an architect designed room it totally missed the mark. Diner was in a lovely setting. I never like it when a waiter prefers to choose your wine rather than hand you the wine list. Without making a scene we let him do so. Of course when we got the account on checking out I expect the cost of the wine selected for us was on the higher side of the choices available. It was fine but not anything special for the price. Similarly for a renowned food region the breakfast was just ok but certainly nothing special. It could have been so much better and indeed other places we stay at around the area are. So all in all we score our stay a pass only. The room is not an easy fix - it needs to be screened off from the pool area. The other issues are more easily resolved.